TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Worse and Worse Every Year TT didn't import last year's Turbo Tax file, rather I had to upload the PDF so a lot of details were lost. I have turbo tax files dating back to 1995 and I have no idea why I keep returning. The interface is "just OK", and the software is less and less capable of transferring data from year to year. I tried to install last year's TT software on my new computer and that was a nightmare (you've got to change video resolution to 800x600, then to 1024x768, then back to 800x600 before it will install. After installing, I received an error message when it tried to download the state files. I was completely unable to view my 2020 tax return via turbo tax and I finally had to give up. The whole thing is a mess.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes filling taxes easier I have always had a good experience using Turbo Tax
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax removes the worry TurboTax takes the worry out of reading and understanding all the various forms. The navigation and style of questions/answers makes it simple to determine what forms to file and what qualifications you have. The simplified, yet thorough, process makes a tedious process almost palatable.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax makes taxes more bearable It makes everything easy to understand, also makes taxes less initmidating.
Date published: 2022-04-17
Rated 4 out of 5 by from Better Than Most This is my 4th year using turbo tax and they make it quite simple to follow the deductions. However, given the advent of crypto taxes, they could use a tune up in that department
Date published: 2022-04-17
Rated 2 out of 5 by from I was tricked I ordered premier and when I went to pay, I was being charged $169 instead of $99. When I chatted with the live person, she said I was being charged extra for using Live. Although I never recall adding a "Live" feature and I guess in me asking the lady why I was overcharged, that sealed the deal of me using "Live" - ironic if you tell me and I feel I was tricked in paying a hidden fee. Not once during my entire use of Turbotax did I use live chat except to ask why I was being overcharged.
Date published: 2022-04-17
Rated 5 out of 5 by from This is the best thing ever The amount of money that some people are being charged to do their taxes is ridiculous. Every simple employee should use turbo tax to prepare their taxes. The first time is always free and you can literally get your taxes done for just 100 dollars
Date published: 2022-04-17
Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1290
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Worse and Worse Every Year TT didn't import last year's Turbo Tax file, rather I had to upload the PDF so a lot of details were lost. I have turbo tax files dating back to 1995 and I have no idea why I keep returning. The interface is "just OK", and the software is less and less capable of transferring data from year to year. I tried to install last year's TT software on my new computer and that was a nightmare (you've got to change video resolution to 800x600, then to 1024x768, then back to 800x600 before it will install. After installing, I received an error message when it tried to download the state files. I was completely unable to view my 2020 tax return via turbo tax and I finally had to give up. The whole thing is a mess.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes filling taxes easier I have always had a good experience using Turbo Tax
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax removes the worry TurboTax takes the worry out of reading and understanding all the various forms. The navigation and style of questions/answers makes it simple to determine what forms to file and what qualifications you have. The simplified, yet thorough, process makes a tedious process almost palatable.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbotax makes taxes more bearable It makes everything easy to understand, also makes taxes less initmidating.
Date published: 2022-04-17
Rated 4 out of 5 by from Better Than Most This is my 4th year using turbo tax and they make it quite simple to follow the deductions. However, given the advent of crypto taxes, they could use a tune up in that department
Date published: 2022-04-17
Rated 2 out of 5 by from I was tricked I ordered premier and when I went to pay, I was being charged $169 instead of $99. When I chatted with the live person, she said I was being charged extra for using Live. Although I never recall adding a "Live" feature and I guess in me asking the lady why I was overcharged, that sealed the deal of me using "Live" - ironic if you tell me and I feel I was tricked in paying a hidden fee. Not once during my entire use of Turbotax did I use live chat except to ask why I was being overcharged.
Date published: 2022-04-17
Rated 5 out of 5 by from This is the best thing ever The amount of money that some people are being charged to do their taxes is ridiculous. Every simple employee should use turbo tax to prepare their taxes. The first time is always free and you can literally get your taxes done for just 100 dollars
Date published: 2022-04-17
Rated 3 out of 5 by from Had issue with CA Form FTB3895 Figuring out taxes went well, but I ground to a halt with the above form: I got an error message that said I needed to correct errors, but it wouldn't tell me what they were. I spoke to a rep, then a tax expert who ran a diagnostic that said I needed to input each figure manually, instead of copying and pasting. If I hadn't paid extra for the expert, it would have been very frustrating to work around this bug.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbotax needs to syc desktop with online I used online turbotax for a few years and found out the desk version is cheaper. But you can't directly use activation code for desk version in online version.
Date published: 2022-04-17
Rated 1 out of 5 by from No Support I was locked out due to too many login attempts and had to wait 15 minutes which turned in to two days? Every time I attempted login, i was told to wait another 15 minutes. I hate you for wasting my time and insulting me with your non existing support.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1290