TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294026 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax helped me the best I could have imagined I think Carol did the best job and was great at communicating and helping me
Date published: 2022-02-15
Rated 5 out of 5 by from Great experience Great experience working with Elizabeth. She was very efficient
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use! Turbo tax is super simple to use. I've been using TurboTax for the past couple of years instead of going to a tax-preparer and I have never been happier.
Date published: 2022-02-15
Rated 5 out of 5 by from Quick and Easy Completing my return took less than an hour once I had all my forms gathered. Always love the 'help me' function to explain terms I am unfamiliar with.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is easy to use All sections were simple and straight forward. Corrections were not a problem either.
Date published: 2022-02-15
Rated 4 out of 5 by from Would have been 5 if... So I've had really good results in the past from TurboTax. This year, they helped me get a great return and using the app was simple. That being said, 3 weeks after I filed, still haven't got my return and suddenly now I have problems. They would have got 5 stars instead of 3 if it hadn't been for all this: 1. If they had filed my state taxes several weeks ago when they were supposed to, because I filed and got my Fed approved 3 weeks ago, none of my issues would have happened. 2. The fact that I chose to pay through my Fed return apparently meant that even though the IRS approved it, they didn't send me my return bc it's been waiting for the state to be filed so they can bill me for it through my Fed (so it's been WEEKS that I've been waiting, and now I'll likely have to wait longer) 3. They didn't bother to notify me that my state taxes still needed to be sent, even though when filling everything out it said the state taxes would be filed on January 31st since I alresdy filed my Fed, so I was under the impression that it was LITERALLY THEIR JOB to do that, since, you know, I PAID THEM TO DO THAT. And then they just *did nothing*, despite having taken my money already to do the job of filing my taxes. 4. Pretty sure they billed me twice now because from my understanding, they already billed me for the first time and now they're claiming they need to take the funds for the state once. Yeah needless to say I'm not happy about any of this, at all.
Date published: 2022-02-15
Rated 5 out of 5 by from LOVE TURBO TAX!! I've been using turbo tax to file my taxes since 2019 and I must say! I love it! It is very simple and easy to use and I'm able to file my own taxes in under 20 mins!
Date published: 2022-02-15
Rated 5 out of 5 by from TURBO TAX - EASY TO USE I've been using H&R block for years. This year I switched to Turbo Tax. OMG, so much easier and understandable. Thank you Turbo Tax
Date published: 2022-02-15
Rated 5 out of 5 by from Well Done! I needed help this year with Schedule H. Live chat was beneficial and resolved the problem.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is awesome It was a taxing experience that I'm glad is over for this year.
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12879
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax helped me the best I could have imagined I think Carol did the best job and was great at communicating and helping me
Date published: 2022-02-15
Rated 5 out of 5 by from Great experience Great experience working with Elizabeth. She was very efficient
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use! Turbo tax is super simple to use. I've been using TurboTax for the past couple of years instead of going to a tax-preparer and I have never been happier.
Date published: 2022-02-15
Rated 5 out of 5 by from Quick and Easy Completing my return took less than an hour once I had all my forms gathered. Always love the 'help me' function to explain terms I am unfamiliar with.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is easy to use All sections were simple and straight forward. Corrections were not a problem either.
Date published: 2022-02-15
Rated 4 out of 5 by from Would have been 5 if... So I've had really good results in the past from TurboTax. This year, they helped me get a great return and using the app was simple. That being said, 3 weeks after I filed, still haven't got my return and suddenly now I have problems. They would have got 5 stars instead of 3 if it hadn't been for all this: 1. If they had filed my state taxes several weeks ago when they were supposed to, because I filed and got my Fed approved 3 weeks ago, none of my issues would have happened. 2. The fact that I chose to pay through my Fed return apparently meant that even though the IRS approved it, they didn't send me my return bc it's been waiting for the state to be filed so they can bill me for it through my Fed (so it's been WEEKS that I've been waiting, and now I'll likely have to wait longer) 3. They didn't bother to notify me that my state taxes still needed to be sent, even though when filling everything out it said the state taxes would be filed on January 31st since I alresdy filed my Fed, so I was under the impression that it was LITERALLY THEIR JOB to do that, since, you know, I PAID THEM TO DO THAT. And then they just *did nothing*, despite having taken my money already to do the job of filing my taxes. 4. Pretty sure they billed me twice now because from my understanding, they already billed me for the first time and now they're claiming they need to take the funds for the state once. Yeah needless to say I'm not happy about any of this, at all.
Date published: 2022-02-15
Rated 5 out of 5 by from LOVE TURBO TAX!! I've been using turbo tax to file my taxes since 2019 and I must say! I love it! It is very simple and easy to use and I'm able to file my own taxes in under 20 mins!
Date published: 2022-02-15
Rated 5 out of 5 by from TURBO TAX - EASY TO USE I've been using H&R block for years. This year I switched to Turbo Tax. OMG, so much easier and understandable. Thank you Turbo Tax
Date published: 2022-02-15
Rated 5 out of 5 by from Well Done! I needed help this year with Schedule H. Live chat was beneficial and resolved the problem.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is awesome It was a taxing experience that I'm glad is over for this year.
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12879