TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Live? seemed like assisted with a premium cost Great job of advertising - made it seem if I paid for 'live' I would have free time. Instead of spending hours on the phone walking the Turbo tax rep through my return. Could have done it myself in the same amount of time. Will not pay the price again next year.
Date published: 2023-02-16
Rated 5 out of 5 by from Simple and fast I have had to file and do them myself. I have also taken them in. I find the TurboTax easy to use. I have used them on years with just W2 and others with W2s and 1099k. I have always found it easy to go through and complete.
Date published: 2023-02-16
Rated 5 out of 5 by from asdasdsaasdadsadssaddsadasadsdsadsadsa asdasdasdsaasdasdasdasdasasasasasasasasasdsaaaaaaaaaaaaaaaaaaa adsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsads asddddddddddddddd
Date published: 2023-02-16
Rated 5 out of 5 by from Longtime customer It is easy to navigate. There is help during the process. Have been using this product for over 15 years and am very happy with it.
Date published: 2023-02-16
Rated 4 out of 5 by from Awesome Very good experience. Very easy to do. Keep up the good work!!
Date published: 2023-02-16
Rated 1 out of 5 by from Fees are CRAZY I can't believe there is a $39 additional fee to pay with my tax return. I should not have to pay over $100 to spend 10 minutes having my file "reviewed" in order to file my tax return or be penalized for not wanting to pay this out of pocket. I had a simple return this year, but TurboTax would not show the free option to me. Very disappointed. I used TurboTax for convenience, but now it has become a waste of time and money.
Date published: 2023-02-16
Rated 4 out of 5 by from TurboTax is my online CPA. the product is great. The help center was clueless however on how ro handle the Middle Class tax Refund. They suggested I hire a cpa to get the refund for the MCTR. Really? It turned out that the box for the metro declaration on the turbotax 1099-misc form was hidden in EasyStep mode but shows up in, at least for me, in Forms mode.
Date published: 2023-02-16
Rated 5 out of 5 by from Great It was quick and easy and I was able to get my taxes filed at home
Date published: 2023-02-16
Rated 2 out of 5 by from Turbo Tax USED to be user friendly and great. It is now very hard to navigate, and customer service is the biggest joke I have ever tried to use. TurboTax error message with no option to correct. Hours on hold and then representative hung up on me. E-filed Federal, but cannot come back in to file state. Still working on that one. This will be my last year using TurboTax.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is very helpful. I hope to keep using it in the future.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12870
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live? seemed like assisted with a premium cost Great job of advertising - made it seem if I paid for 'live' I would have free time. Instead of spending hours on the phone walking the Turbo tax rep through my return. Could have done it myself in the same amount of time. Will not pay the price again next year.
Date published: 2023-02-16
Rated 5 out of 5 by from Simple and fast I have had to file and do them myself. I have also taken them in. I find the TurboTax easy to use. I have used them on years with just W2 and others with W2s and 1099k. I have always found it easy to go through and complete.
Date published: 2023-02-16
Rated 5 out of 5 by from asdasdsaasdadsadssaddsadasadsdsadsadsa asdasdasdsaasdasdasdasdasasasasasasasasasdsaaaaaaaaaaaaaaaaaaa adsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsadsads asddddddddddddddd
Date published: 2023-02-16
Rated 5 out of 5 by from Longtime customer It is easy to navigate. There is help during the process. Have been using this product for over 15 years and am very happy with it.
Date published: 2023-02-16
Rated 4 out of 5 by from Awesome Very good experience. Very easy to do. Keep up the good work!!
Date published: 2023-02-16
Rated 1 out of 5 by from Fees are CRAZY I can't believe there is a $39 additional fee to pay with my tax return. I should not have to pay over $100 to spend 10 minutes having my file "reviewed" in order to file my tax return or be penalized for not wanting to pay this out of pocket. I had a simple return this year, but TurboTax would not show the free option to me. Very disappointed. I used TurboTax for convenience, but now it has become a waste of time and money.
Date published: 2023-02-16
Rated 4 out of 5 by from TurboTax is my online CPA. the product is great. The help center was clueless however on how ro handle the Middle Class tax Refund. They suggested I hire a cpa to get the refund for the MCTR. Really? It turned out that the box for the metro declaration on the turbotax 1099-misc form was hidden in EasyStep mode but shows up in, at least for me, in Forms mode.
Date published: 2023-02-16
Rated 5 out of 5 by from Great It was quick and easy and I was able to get my taxes filed at home
Date published: 2023-02-16
Rated 2 out of 5 by from Turbo Tax USED to be user friendly and great. It is now very hard to navigate, and customer service is the biggest joke I have ever tried to use. TurboTax error message with no option to correct. Hours on hold and then representative hung up on me. E-filed Federal, but cannot come back in to file state. Still working on that one. This will be my last year using TurboTax.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is very helpful. I hope to keep using it in the future.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12870