TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from The fees keep going up and up every year It's the same product I've used for at least 3 years straight but every single year it gets more and more expensive. $40 processing fee to take the money out of my deposit?! You're kidding me. I used the live help but the lady just read off the information bubbles... within the software and was not confident in the answer to my question. Will definitely be shopping around next year.
Date published: 2021-02-22
Rated 4 out of 5 by from Jeff's TurboTax Adventure I have used TurboTax for several years now and continue to be happy and very satisfied working with it. So far, it has been a very complete product for me.
Date published: 2021-02-22
Rated 4 out of 5 by from Error with disallowed wash sale Been using TurboTax for its simplicity for years. This year I had an issue with my 2020 tax returns with a disallowed wash sale under .49 under the 1099-B form. TurboTax automatically rounded down to zero. The IRS allows it to be rounded down to zero if the value is below .49 but TurboTax would not allow me to submit my return because zero is not considered a valid value for this field. So I had to go back and edit and delete the .02 loss which was a wash sale to finish submitting my return. I hope the issue is updated and fixed for next year. Overall, TurboTax has been a great product and Ill continue to use it.
Date published: 2021-02-22
Rated 5 out of 5 by from very good customer service customer service was quick and very helpful in fixing a small issue.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome The step-by-step help is the best. I have confidence in my filing even with all the changes every year to the tax code.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the Way! Any question you have is just a search away. If you have a question I guarantee someone else has asked it before!
Date published: 2021-02-22
Rated 4 out of 5 by from Pretty easy to use Very easy to use and also much quicker than going to get them done
Date published: 2021-02-22
Rated 4 out of 5 by from great overall a very good way to go. I would do it again next year
Date published: 2021-02-22
Rated 5 out of 5 by from awsome good and easy to use and make my taxes easy good app
Date published: 2021-02-22
Rated 5 out of 5 by from Very Good. Very Good. Easy to use, user friendly. very Satisfied.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from The fees keep going up and up every year It's the same product I've used for at least 3 years straight but every single year it gets more and more expensive. $40 processing fee to take the money out of my deposit?! You're kidding me. I used the live help but the lady just read off the information bubbles... within the software and was not confident in the answer to my question. Will definitely be shopping around next year.
Date published: 2021-02-22
Rated 4 out of 5 by from Jeff's TurboTax Adventure I have used TurboTax for several years now and continue to be happy and very satisfied working with it. So far, it has been a very complete product for me.
Date published: 2021-02-22
Rated 4 out of 5 by from Error with disallowed wash sale Been using TurboTax for its simplicity for years. This year I had an issue with my 2020 tax returns with a disallowed wash sale under .49 under the 1099-B form. TurboTax automatically rounded down to zero. The IRS allows it to be rounded down to zero if the value is below .49 but TurboTax would not allow me to submit my return because zero is not considered a valid value for this field. So I had to go back and edit and delete the .02 loss which was a wash sale to finish submitting my return. I hope the issue is updated and fixed for next year. Overall, TurboTax has been a great product and Ill continue to use it.
Date published: 2021-02-22
Rated 5 out of 5 by from very good customer service customer service was quick and very helpful in fixing a small issue.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is awesome The step-by-step help is the best. I have confidence in my filing even with all the changes every year to the tax code.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the Way! Any question you have is just a search away. If you have a question I guarantee someone else has asked it before!
Date published: 2021-02-22
Rated 4 out of 5 by from Pretty easy to use Very easy to use and also much quicker than going to get them done
Date published: 2021-02-22
Rated 4 out of 5 by from great overall a very good way to go. I would do it again next year
Date published: 2021-02-22
Rated 5 out of 5 by from awsome good and easy to use and make my taxes easy good app
Date published: 2021-02-22
Rated 5 out of 5 by from Very Good. Very Good. Easy to use, user friendly. very Satisfied.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12868