TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not customer friendly. Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
Rated 2 out of 5 by from Hidden fees I have always liked turbo tax, but the last few years, I have really noticed a lot of the hidden fees. Their deluxe edition says $40, but by the end, you pay $80. Regardless of how you try to start with turbo tax, in the end, they force you to get the deluxe. I've tried many ways to skip it, but I haven't been able to do my taxes for free since 2018 because I get forced into deluxe and all their hidden fees.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is Awesome!! It was very easy and convenient to file my tax returns through Turbo Tax.
Date published: 2021-02-22
Rated 3 out of 5 by from Not very user friendly this year!!! I had more problems than ever with this years software. I have used TurboTax software for years with no issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Just Keeps getting Better! I used the Turbo Tax option through my Financial Institution and it was simple. I had not filed for a few years so I filed manually last year and it was a pain. Glad to be back on track thanks to Turbo Tax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax GREAT Turbo live expert was great and very helpful! I recommended Turbo Tax to use to file your taxes!
Date published: 2021-02-22
Rated 5 out of 5 by from Very helpful and easy It was very helpful and easy for my first time filing on my own
Date published: 2021-02-22
Rated 1 out of 5 by from over charge Turbotax adds hidden fees and doesn't let you remove items that you added to it
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12866
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not customer friendly. Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
Rated 2 out of 5 by from Hidden fees I have always liked turbo tax, but the last few years, I have really noticed a lot of the hidden fees. Their deluxe edition says $40, but by the end, you pay $80. Regardless of how you try to start with turbo tax, in the end, they force you to get the deluxe. I've tried many ways to skip it, but I haven't been able to do my taxes for free since 2018 because I get forced into deluxe and all their hidden fees.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbotax is Awesome!! It was very easy and convenient to file my tax returns through Turbo Tax.
Date published: 2021-02-22
Rated 3 out of 5 by from Not very user friendly this year!!! I had more problems than ever with this years software. I have used TurboTax software for years with no issues.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Just Keeps getting Better! I used the Turbo Tax option through my Financial Institution and it was simple. I had not filed for a few years so I filed manually last year and it was a pain. Glad to be back on track thanks to Turbo Tax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax GREAT Turbo live expert was great and very helpful! I recommended Turbo Tax to use to file your taxes!
Date published: 2021-02-22
Rated 5 out of 5 by from Very helpful and easy It was very helpful and easy for my first time filing on my own
Date published: 2021-02-22
Rated 1 out of 5 by from over charge Turbotax adds hidden fees and doesn't let you remove items that you added to it
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12866