TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from city administrator The upgrades with this year's version of Turbotax were cumbersome, not user friendly, time consuming, money wasting - need I go on? Did two returns. Would NOT import last year's return for one but did for the other. You now have to sign out and create a new account for another return. Maneuvering was more difficult than in my past 25 years of using Turbotax. It said up to five returns per purchase. Both of us had to pay the Turbotax purchase fee. The additional fee of using a credit card to pay the federal tax payment was nearly $90. We opted to delay payment to prevent overdrawing our account while waiting for the state refund. My daughter's simple return had fees of $120. I will NEVER use Turbotax again after at least 25 years of an excellent product. VERY VERY disappointed.
Date published: 2021-02-22
Rated 4 out of 5 by from good tax program easy to use. will recommend to grandparents, this could help them
Date published: 2021-02-22
Rated 5 out of 5 by from Great Job It was great. Olga was fantastic. She helped solve my problem in just a couple of minutes.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY AND SIMPLE ALWAYS SIMPLE, FAST ANS ACCURATE! WOULD RECCOMEND ANYONE!
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is exceptionally helpful I have consistently used turbotax for filing my taxes for 6 years running. I have never once ran into an issue with my taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! I am a long time user of Turbo tax. It is user friendly, efficient and reasonably priced.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by from Easy, but a little frustrating. The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12865
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from city administrator The upgrades with this year's version of Turbotax were cumbersome, not user friendly, time consuming, money wasting - need I go on? Did two returns. Would NOT import last year's return for one but did for the other. You now have to sign out and create a new account for another return. Maneuvering was more difficult than in my past 25 years of using Turbotax. It said up to five returns per purchase. Both of us had to pay the Turbotax purchase fee. The additional fee of using a credit card to pay the federal tax payment was nearly $90. We opted to delay payment to prevent overdrawing our account while waiting for the state refund. My daughter's simple return had fees of $120. I will NEVER use Turbotax again after at least 25 years of an excellent product. VERY VERY disappointed.
Date published: 2021-02-22
Rated 4 out of 5 by from good tax program easy to use. will recommend to grandparents, this could help them
Date published: 2021-02-22
Rated 5 out of 5 by from Great Job It was great. Olga was fantastic. She helped solve my problem in just a couple of minutes.
Date published: 2021-02-22
Rated 5 out of 5 by from EASY AND SIMPLE ALWAYS SIMPLE, FAST ANS ACCURATE! WOULD RECCOMEND ANYONE!
Date published: 2021-02-22
Rated 4 out of 5 by from Turbo Tax is exceptionally helpful I have consistently used turbotax for filing my taxes for 6 years running. I have never once ran into an issue with my taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! I am a long time user of Turbo tax. It is user friendly, efficient and reasonably priced.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to use The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by from Easy, but a little frustrating. The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12865