TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Better to do manually or use CPA Turbo tax filing is not easy if you have complex return, not using next time.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax is *almost* awesome User interface complaint ... in the "Errors were found in your return" process, the prompts say "an entry is required" but there is absolutely no context of what that line means. There really should be a link to pop up the section of the form in question. (Or... take me back to the "EasyStep" prompt that should have explained what was needed in the first place.) e-filing ... my e-file was rejected by the IRS because I didn't have an IPPIN. I didn't even know the IRS expected me to have an IPPIN. But after going through the IRS process to request a PIN and "Fixing" my return in TurboTax to fill in the number, TurboTax did not let me e-file again. The "Validation" step failed with "Duplicate social security number detected. A return has already been filed for this SSN." Duh! I tried two days ago and it was rejected, and *you* told me it was rejected. So *You* should know that this filing is not redundant. Live help representatives were very kind and tried to be helpful. Their theory was that it was the IRS site that was complaining about a duplicate filing, so it *might* not be a TurboTax issue. But if that is really the case, then TurboTax's error message should be very explicit: "Your return cannot be accepted because the IRS is reporting that a return has already been filed for this SSN." End result is the same, but making the reason clear would keep me from getting mad at TurboTax. In the end though, we could not take advantage of e-filing (and had to request a refund of the state e-filing fee that we had paid two days earlier) and print out paper to file by mail. So while filling out the return itself was relatively painless, filing was a lot more trouble than it should have been.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user Fairly easy to complete. Did have to look up some info but overall very thorough.
Date published: 2021-05-14
Rated 5 out of 5 by from The Best Tax Software Just awesome, so user friendly. I will recommend Turbo Tax to my family and friends.
Date published: 2021-05-14
Rated 5 out of 5 by from Very efficient Easy to use and walks you through every step of the process.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo taxes It was an great experience filing my return with help from u guys wonderful
Date published: 2021-05-14
Rated 4 out of 5 by from Turbotax got it done I enjoyed having control of the tax filing process
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy, quick and very helpful simple t I have used Turbo Tax since the late 1990's and have found simple to use and quick to understand. I will keep using it for as Iong as I need to file Tax Returns. Ken Scott
Date published: 2021-05-14
Rated 5 out of 5 by from Quick and easy way to file. Turbo tax is quick and easy to file your returned.
Date published: 2021-05-14
Rated 5 out of 5 by from Cathy from Virginia is the BEST!!!!!!!!!!!! I rated TurboTax a 5/5 because of CATHY! I was a HOT MESS when I connected with Cathy and had absolutely no clue how to do my taxes as a sole prop but Cathy really made me feel like a real boss for once. She kicked my taxes' butt!!! I went through probably like 4 "tax experts" before connecting with Cathy and none of them knew how to help me. They simply said our calls kept dropping and never tried reaching back out to me to help me. Cathy did no such thing! She was the sweetest and most helpful person I've ever had the pleasure of working with. She was so patient with me and did not make me feel stupid for not knowing some of the things I needed to do, especially as a recently new business owner. I cannot express how grateful I am to her for all the help and guidance she gave me. If you ever get Cathy as your tax expert, TRUST and BELIEVE ME when I say you're in the best possible hands!! She will go ABOVE and BEYOND to do anything she can to help you!! I wish I could give her a higher rating because she really does deserve it, I truly have NO complaints about her and am 3000% satisfied with all the help I received from her! SHE'S THE BEST!! Thank you Cathy!!!!!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1287
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Better to do manually or use CPA Turbo tax filing is not easy if you have complex return, not using next time.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax is *almost* awesome User interface complaint ... in the "Errors were found in your return" process, the prompts say "an entry is required" but there is absolutely no context of what that line means. There really should be a link to pop up the section of the form in question. (Or... take me back to the "EasyStep" prompt that should have explained what was needed in the first place.) e-filing ... my e-file was rejected by the IRS because I didn't have an IPPIN. I didn't even know the IRS expected me to have an IPPIN. But after going through the IRS process to request a PIN and "Fixing" my return in TurboTax to fill in the number, TurboTax did not let me e-file again. The "Validation" step failed with "Duplicate social security number detected. A return has already been filed for this SSN." Duh! I tried two days ago and it was rejected, and *you* told me it was rejected. So *You* should know that this filing is not redundant. Live help representatives were very kind and tried to be helpful. Their theory was that it was the IRS site that was complaining about a duplicate filing, so it *might* not be a TurboTax issue. But if that is really the case, then TurboTax's error message should be very explicit: "Your return cannot be accepted because the IRS is reporting that a return has already been filed for this SSN." End result is the same, but making the reason clear would keep me from getting mad at TurboTax. In the end though, we could not take advantage of e-filing (and had to request a refund of the state e-filing fee that we had paid two days earlier) and print out paper to file by mail. So while filling out the return itself was relatively painless, filing was a lot more trouble than it should have been.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user Fairly easy to complete. Did have to look up some info but overall very thorough.
Date published: 2021-05-14
Rated 5 out of 5 by from The Best Tax Software Just awesome, so user friendly. I will recommend Turbo Tax to my family and friends.
Date published: 2021-05-14
Rated 5 out of 5 by from Very efficient Easy to use and walks you through every step of the process.
Date published: 2021-05-14
Rated 5 out of 5 by from turbo taxes It was an great experience filing my return with help from u guys wonderful
Date published: 2021-05-14
Rated 4 out of 5 by from Turbotax got it done I enjoyed having control of the tax filing process
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy, quick and very helpful simple t I have used Turbo Tax since the late 1990's and have found simple to use and quick to understand. I will keep using it for as Iong as I need to file Tax Returns. Ken Scott
Date published: 2021-05-14
Rated 5 out of 5 by from Quick and easy way to file. Turbo tax is quick and easy to file your returned.
Date published: 2021-05-14
Rated 5 out of 5 by from Cathy from Virginia is the BEST!!!!!!!!!!!! I rated TurboTax a 5/5 because of CATHY! I was a HOT MESS when I connected with Cathy and had absolutely no clue how to do my taxes as a sole prop but Cathy really made me feel like a real boss for once. She kicked my taxes' butt!!! I went through probably like 4 "tax experts" before connecting with Cathy and none of them knew how to help me. They simply said our calls kept dropping and never tried reaching back out to me to help me. Cathy did no such thing! She was the sweetest and most helpful person I've ever had the pleasure of working with. She was so patient with me and did not make me feel stupid for not knowing some of the things I needed to do, especially as a recently new business owner. I cannot express how grateful I am to her for all the help and guidance she gave me. If you ever get Cathy as your tax expert, TRUST and BELIEVE ME when I say you're in the best possible hands!! She will go ABOVE and BEYOND to do anything she can to help you!! I wish I could give her a higher rating because she really does deserve it, I truly have NO complaints about her and am 3000% satisfied with all the help I received from her! SHE'S THE BEST!! Thank you Cathy!!!!!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1287