TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great experience and expert help... Great experience and expert help...Everyone I spoke with was professional, knowledge and helpful
Date published: 2023-02-17
Rated 4 out of 5 by from Nice and Easy with a few Caveats Overall an easy and fairly intuitive process. I opted for the Assisted Premier version, since this was the first year we rented our vacation home. Turned out the process accounting for the vacation home rental proved to be the trickiest part. We used our vacation home enough days for it to be considered a personal residence by the IRS, but TurboTax did not seem to capture that and allowed expense calculations to exceed the rental income. That should not be possible since under the personal residence situation, the IRS does not allow a rental loss. Other than that the entry process was great. The other negative was the Assisted portion, providing access to a tax professional. I used the feature multiple times and found they basically cannot provide any advice and had to "research" most questions I had. The majority of the answers to my questions resulted in being provided a link to an IRS publication or a TurboTax FAQ page. Both things I had already done on my own before reaching out through TurboTax. So, if you do your own research before preparing your taxes, I would not recommend this add-on service.
Date published: 2023-02-17
Rated 5 out of 5 by from Loved it I had a error it let me know right away after filing and able to fix it
Date published: 2023-02-17
Rated 5 out of 5 by from Awesome She was very patient and I thank you all for the service
Date published: 2023-02-17
Rated 5 out of 5 by from Once again Start to finish in less than a hour ! Great way to file taxes
Date published: 2023-02-17
Rated 5 out of 5 by from Taxes are fun It has been several years of using turbo tax and I find it easy to understand.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is Outstanding!!! I've been using Turbo Tax for 7 years now and everything about the service is over the top outstanding!. I've always been able to reach a Turbo Tax expert quickly over the phone and they've always provided amazing service! No complaints what so ever!
Date published: 2023-02-17
Rated 5 out of 5 by from First Timer First time using turbo tax ran into some issue buy they pointed me into the right direction and got my problem resolved and taxes refiled
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to Use Love that Turbo Tax automatically gets my stock and options trades from my brokerages and easily inputs that required data
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to do. Easy. Just like that it was done. Alway up for an easy time and this one was
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12860
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience and expert help... Great experience and expert help...Everyone I spoke with was professional, knowledge and helpful
Date published: 2023-02-17
Rated 4 out of 5 by from Nice and Easy with a few Caveats Overall an easy and fairly intuitive process. I opted for the Assisted Premier version, since this was the first year we rented our vacation home. Turned out the process accounting for the vacation home rental proved to be the trickiest part. We used our vacation home enough days for it to be considered a personal residence by the IRS, but TurboTax did not seem to capture that and allowed expense calculations to exceed the rental income. That should not be possible since under the personal residence situation, the IRS does not allow a rental loss. Other than that the entry process was great. The other negative was the Assisted portion, providing access to a tax professional. I used the feature multiple times and found they basically cannot provide any advice and had to "research" most questions I had. The majority of the answers to my questions resulted in being provided a link to an IRS publication or a TurboTax FAQ page. Both things I had already done on my own before reaching out through TurboTax. So, if you do your own research before preparing your taxes, I would not recommend this add-on service.
Date published: 2023-02-17
Rated 5 out of 5 by from Loved it I had a error it let me know right away after filing and able to fix it
Date published: 2023-02-17
Rated 5 out of 5 by from Awesome She was very patient and I thank you all for the service
Date published: 2023-02-17
Rated 5 out of 5 by from Once again Start to finish in less than a hour ! Great way to file taxes
Date published: 2023-02-17
Rated 5 out of 5 by from Taxes are fun It has been several years of using turbo tax and I find it easy to understand.
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is Outstanding!!! I've been using Turbo Tax for 7 years now and everything about the service is over the top outstanding!. I've always been able to reach a Turbo Tax expert quickly over the phone and they've always provided amazing service! No complaints what so ever!
Date published: 2023-02-17
Rated 5 out of 5 by from First Timer First time using turbo tax ran into some issue buy they pointed me into the right direction and got my problem resolved and taxes refiled
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to Use Love that Turbo Tax automatically gets my stock and options trades from my brokerages and easily inputs that required data
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to do. Easy. Just like that it was done. Alway up for an easy time and this one was
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12860