TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Zero help with turbo tax bug My returns usually take 5 minutes as I have only soc sec income. But because of a bug in software, a ‘needs review’ kept my return from being e-filed even though I had absolutely nothing else on return other than standard deduction that actually made no difference. After 3 hours on phone with really patient reps, we all agreed that deleting my returns (which would clear the bug) would be a good thing to try since the actual prep of my returns took only minutes! BUT - since the process had taken my $78 before letting me know there was a problem, TURBO TAX WOULD NOT ALLOW ME TO DELETE THEM AND START OVER. Unbelievable that even paying $78 and never having ever used turbo tax help in the 10 years I’ve used software would get me to next level or tech support or anyone who could actually help.
Date published: 2023-02-16
Rated 4 out of 5 by from So easy I had no problems with using this, it was simple right to the point and online help at my finger tips Incase I needed help.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo tax is the best i like the fact that you had live expert online helping
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax Is Spectacular. Once you use TurboTax, you can automatically import all your information electronically such as interest statements etc. It's a cake walk! P.S. I'm speaking metaphorically. Don't actually walk through cake because this is literally one of the messiest things you'll ever experience...because cake & frosting ends up everywhere.
Date published: 2023-02-16
Rated 4 out of 5 by from Sleek and Easy Easy and informative interface, they question buttons bring up relevant articles to the topic you are curious about. The service just works. So much better than last year!
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Tax Filing This software service has taken a lot of the anxiety out of filing taxes for me.
Date published: 2023-02-16
Rated 5 out of 5 by from Love it!!!!! Very easy and reassuring, I was going to use the same program I did last year. Once I tried it quickly found out that it wasn't going to work. Logged onto TurboTax that I Ised a few years ago. A much better process for not missing any deductions or possible dections don't regret the decisdecisions using them this year.
Date published: 2023-02-16
Rated 5 out of 5 by from awesome! Easy to use. Helpful scenarios. Helpful staff when needed, Overall great product!
Date published: 2023-02-16
Rated 5 out of 5 by from turbotax is good the turbotax is excellent to use like me busy to work everyday
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Had to file an amended return because of getting late, unexpected 1099-R and the form was available on the day Turbotax said it would be and it took me only a short time to refile.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12848
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Zero help with turbo tax bug My returns usually take 5 minutes as I have only soc sec income. But because of a bug in software, a ‘needs review’ kept my return from being e-filed even though I had absolutely nothing else on return other than standard deduction that actually made no difference. After 3 hours on phone with really patient reps, we all agreed that deleting my returns (which would clear the bug) would be a good thing to try since the actual prep of my returns took only minutes! BUT - since the process had taken my $78 before letting me know there was a problem, TURBO TAX WOULD NOT ALLOW ME TO DELETE THEM AND START OVER. Unbelievable that even paying $78 and never having ever used turbo tax help in the 10 years I’ve used software would get me to next level or tech support or anyone who could actually help.
Date published: 2023-02-16
Rated 4 out of 5 by from So easy I had no problems with using this, it was simple right to the point and online help at my finger tips Incase I needed help.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo tax is the best i like the fact that you had live expert online helping
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax Is Spectacular. Once you use TurboTax, you can automatically import all your information electronically such as interest statements etc. It's a cake walk! P.S. I'm speaking metaphorically. Don't actually walk through cake because this is literally one of the messiest things you'll ever experience...because cake & frosting ends up everywhere.
Date published: 2023-02-16
Rated 4 out of 5 by from Sleek and Easy Easy and informative interface, they question buttons bring up relevant articles to the topic you are curious about. The service just works. So much better than last year!
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Tax Filing This software service has taken a lot of the anxiety out of filing taxes for me.
Date published: 2023-02-16
Rated 5 out of 5 by from Love it!!!!! Very easy and reassuring, I was going to use the same program I did last year. Once I tried it quickly found out that it wasn't going to work. Logged onto TurboTax that I Ised a few years ago. A much better process for not missing any deductions or possible dections don't regret the decisdecisions using them this year.
Date published: 2023-02-16
Rated 5 out of 5 by from awesome! Easy to use. Helpful scenarios. Helpful staff when needed, Overall great product!
Date published: 2023-02-16
Rated 5 out of 5 by from turbotax is good the turbotax is excellent to use like me busy to work everyday
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Had to file an amended return because of getting late, unexpected 1099-R and the form was available on the day Turbotax said it would be and it took me only a short time to refile.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12848