TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Changes The changes instituted since last year to make it more user friendly made it more difficult for me this year. I do like the fact that much info is auto filled and overall the process seemed to work faster but I never found the save results button I enjoyed using last year. Last year it much easier for me to understand how to reenter the system where I left off. This year it seemed I had to start over and scan thru several completed sheets to get back to where I'd stopped the last time. I'm sure it was/is just me being my octogenarian self and not being as tech savvy as I once was. The rapidity of change is beginning to leave me behind.
Date published: 2022-02-15
Rated 5 out of 5 by from overall great experience easy friendly amazing features help navigate he process of taxes
Date published: 2022-02-15
Rated 3 out of 5 by from Simple to use, but there are gaps in quality Somehow Turbotax still can't grasp that some states don't do state income taxes, and are still overly naggy about trying to get you to file in said states. Additionally, they try to upsale you at almost every step of the process, basically monetizing your anxiety about taxes. Their document scanning features are hit or miss and you'll basically always need to do some manual entry for more complex ones. For certain basic tax practices you'll have to go out of your way to find them (such as substituting paid state and local sales tax for paid state income tax in deductions, something everyone in several states would do). All together you get the feeling that you have to pay for the higher tiers with human support on the grounds that the software might have messed you over somewhere. On the flip side, the software has multiple convenience methods that skip what is likely 10-20 minute conversations with a tax accountant about how yes, you probably are going to use the standard deduction rather than itemized, for instance. Overall, if they don't start fixing some of the larger issues, rather than adding more cutesy animations to the website, I'll be considering a standard accountant offering much the same service for a quarter of the price.
Date published: 2022-02-15
Rated 5 out of 5 by from Love TurboTax We have used TurboTax for many years now. It makes filing our taxes so east.
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to Use Easy to use, ask the right questions, double checks behind what I enter
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use Took a very short time with little concerns to file with standard deduction.
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use I use it every year… easy to use and fast e filing returns
Date published: 2022-02-15
Rated 4 out of 5 by from Its easy! It was super easy to use, any time I had questions it provided the answers!
Date published: 2022-02-15
Rated 5 out of 5 by from TurbotTax is so easy to use! I have used TurboTax for years because it is so easy to use. The questions are simple to follow and when I need clarification, it's just a matter of a click of a button. I also appreciate the opportunity to get it done for FREE.
Date published: 2022-02-15
Rated 5 out of 5 by from Awesome!! I had a great experience and I plan to come back year after year!
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12845
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Changes The changes instituted since last year to make it more user friendly made it more difficult for me this year. I do like the fact that much info is auto filled and overall the process seemed to work faster but I never found the save results button I enjoyed using last year. Last year it much easier for me to understand how to reenter the system where I left off. This year it seemed I had to start over and scan thru several completed sheets to get back to where I'd stopped the last time. I'm sure it was/is just me being my octogenarian self and not being as tech savvy as I once was. The rapidity of change is beginning to leave me behind.
Date published: 2022-02-15
Rated 5 out of 5 by from overall great experience easy friendly amazing features help navigate he process of taxes
Date published: 2022-02-15
Rated 3 out of 5 by from Simple to use, but there are gaps in quality Somehow Turbotax still can't grasp that some states don't do state income taxes, and are still overly naggy about trying to get you to file in said states. Additionally, they try to upsale you at almost every step of the process, basically monetizing your anxiety about taxes. Their document scanning features are hit or miss and you'll basically always need to do some manual entry for more complex ones. For certain basic tax practices you'll have to go out of your way to find them (such as substituting paid state and local sales tax for paid state income tax in deductions, something everyone in several states would do). All together you get the feeling that you have to pay for the higher tiers with human support on the grounds that the software might have messed you over somewhere. On the flip side, the software has multiple convenience methods that skip what is likely 10-20 minute conversations with a tax accountant about how yes, you probably are going to use the standard deduction rather than itemized, for instance. Overall, if they don't start fixing some of the larger issues, rather than adding more cutesy animations to the website, I'll be considering a standard accountant offering much the same service for a quarter of the price.
Date published: 2022-02-15
Rated 5 out of 5 by from Love TurboTax We have used TurboTax for many years now. It makes filing our taxes so east.
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to Use Easy to use, ask the right questions, double checks behind what I enter
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use Took a very short time with little concerns to file with standard deduction.
Date published: 2022-02-15
Rated 5 out of 5 by from Easy to use I use it every year… easy to use and fast e filing returns
Date published: 2022-02-15
Rated 4 out of 5 by from Its easy! It was super easy to use, any time I had questions it provided the answers!
Date published: 2022-02-15
Rated 5 out of 5 by from TurbotTax is so easy to use! I have used TurboTax for years because it is so easy to use. The questions are simple to follow and when I need clarification, it's just a matter of a click of a button. I also appreciate the opportunity to get it done for FREE.
Date published: 2022-02-15
Rated 5 out of 5 by from Awesome!! I had a great experience and I plan to come back year after year!
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12845