TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Time settings The submission clock time was wrong. It displayed the time as one hour wrong
Date published: 2023-02-17
Rated 3 out of 5 by from Over all it's only okay. It's like the people who make the software have never actually used it to file their taxes. It asks the same questions over and over and over. At the end, if there are any missing fields, it will saying something like "Box 9 needs an entry" with ZERO context as to what form, or what box 9 is for. You literally end up guessing! Other than that- it does file your taxes for you, and is way easier than trying to do the paper forms.
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to use I have been using it for over two decades and my return are fairly complex. Its easy to use.
Date published: 2023-02-17
Rated 5 out of 5 by from TurboTax is a great tax filing service TurboTax is convenient and very easy to use. I've been using TurboTax for 8 years and I love it.
Date published: 2023-02-17
Rated 1 out of 5 by from Poor I cannot get answers to why my 2020 state returns were not submitted to the Indiana Department of Revenue. Therefore I cannot receive the $325.00 ATR money the state issued because of this problem. Is there someone I can talk to about this problem?
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is Fast & Easy I use to have an accountant do my returns. Many told me I was wasting my money. I had many things to itemize so I was unsure I could do it well. I finally gave it a shot and it was easy and reduces the anxiety I had surrounding my tax form submittal.
Date published: 2023-02-17
Rated 5 out of 5 by from return Marlene was amazing! She walked me through every step of my retuen from beginning to end.She provided great Customer Service and is an asset to your company!
Date published: 2023-02-17
Rated 5 out of 5 by from Love Turbo Tax its so very helpful financially! My experience with Turbo Tax is so helpful, being my first time as a young adult it's financially helpful and easy to understand.
Date published: 2023-02-17
Rated 1 out of 5 by from Never using TurboTax again Despite guaranteeing the accuracy of the program in the calculations, it was incorrectly programmed to complete my Minnesota and federal taxes accurately. I spent hours on the phone and trying to correct the error to be told that it was all my fault and I could not get a refund despite the guarantees of accuracy. I hope to God my taxes are done but so far they have not been.
Date published: 2023-02-17
Rated 1 out of 5 by from Disappointed I think it is too expensive. Also didn't give me my option to use my refunds to pay at the end. And frustrated with unable to express a situation involving 1099-R. I think for paying I should be able to have more access to a live agent to help me.
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12836
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Time settings The submission clock time was wrong. It displayed the time as one hour wrong
Date published: 2023-02-17
Rated 3 out of 5 by from Over all it's only okay. It's like the people who make the software have never actually used it to file their taxes. It asks the same questions over and over and over. At the end, if there are any missing fields, it will saying something like "Box 9 needs an entry" with ZERO context as to what form, or what box 9 is for. You literally end up guessing! Other than that- it does file your taxes for you, and is way easier than trying to do the paper forms.
Date published: 2023-02-17
Rated 5 out of 5 by from Easy to use I have been using it for over two decades and my return are fairly complex. Its easy to use.
Date published: 2023-02-17
Rated 5 out of 5 by from TurboTax is a great tax filing service TurboTax is convenient and very easy to use. I've been using TurboTax for 8 years and I love it.
Date published: 2023-02-17
Rated 1 out of 5 by from Poor I cannot get answers to why my 2020 state returns were not submitted to the Indiana Department of Revenue. Therefore I cannot receive the $325.00 ATR money the state issued because of this problem. Is there someone I can talk to about this problem?
Date published: 2023-02-17
Rated 5 out of 5 by from Turbo Tax is Fast & Easy I use to have an accountant do my returns. Many told me I was wasting my money. I had many things to itemize so I was unsure I could do it well. I finally gave it a shot and it was easy and reduces the anxiety I had surrounding my tax form submittal.
Date published: 2023-02-17
Rated 5 out of 5 by from return Marlene was amazing! She walked me through every step of my retuen from beginning to end.She provided great Customer Service and is an asset to your company!
Date published: 2023-02-17
Rated 5 out of 5 by from Love Turbo Tax its so very helpful financially! My experience with Turbo Tax is so helpful, being my first time as a young adult it's financially helpful and easy to understand.
Date published: 2023-02-17
Rated 1 out of 5 by from Never using TurboTax again Despite guaranteeing the accuracy of the program in the calculations, it was incorrectly programmed to complete my Minnesota and federal taxes accurately. I spent hours on the phone and trying to correct the error to be told that it was all my fault and I could not get a refund despite the guarantees of accuracy. I hope to God my taxes are done but so far they have not been.
Date published: 2023-02-17
Rated 1 out of 5 by from Disappointed I think it is too expensive. Also didn't give me my option to use my refunds to pay at the end. And frustrated with unable to express a situation involving 1099-R. I think for paying I should be able to have more access to a live agent to help me.
Date published: 2023-02-17
All TurboTax® Offerings Reviews - Page 12836