TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Next best thing to slice bread Easiest way, I filed my taxes. Tax professionals are very prompt in answering any questions that you have.
Date published: 2023-02-16
Rated 3 out of 5 by from Ok Much lower return this year, although turbo tax is easy to use but prices went up to use it.
Date published: 2023-02-16
Rated 2 out of 5 by from Not the user friendly software it used to be. I've used Turbo Tax exclusively for 15-20 years. I've lost count. Last year it started to get painful, meaning it wasn't as user friendly any more. This year was abysmal. The help system was of no use. My particular pain point was 2 things. One was trying to enter income when a 1099NEC was not provided. I ended up just pretending I received a 1099NEC. The help system instructions did not match what I was seeing in the software so it was of not help. My second pain point were bugs. I'd choose an option in a drop down and it would think I chose something else. The software wouldn't transmit my returns until I updated the software, but wouldn't tell me that. it just said it couldn't transmit. I'm disappointed in the drop in quality. I've never had troubles with the software in the past. There were other minor issues but not worth mentioning here. Please return to the quality you used to have. Thanks.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is simple and great No problems filling out forms. Turbo Tax will tell you if it is not correct
Date published: 2023-02-16
Rated 5 out of 5 by from Was able to get my the most out of my refund Easy even when you have multiple w2s and self employed
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Quick and easy. I hate that I didn't have all my info together.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a very easy tool for doing taxes. Simple way to get taxes done. Very useful step by step walk-through instructions
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax awesome jon was an awesome help. fast and easy. would recommend turbo tax for everyone
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax assistant was super helpful Both Gaby and Yvette were super patient and extremely helpful
Date published: 2023-02-16
Rated 4 out of 5 by from Easy does it Greatly uncomplicated. Easy to maneuver. Not too costly.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Next best thing to slice bread Easiest way, I filed my taxes. Tax professionals are very prompt in answering any questions that you have.
Date published: 2023-02-16
Rated 3 out of 5 by from Ok Much lower return this year, although turbo tax is easy to use but prices went up to use it.
Date published: 2023-02-16
Rated 2 out of 5 by from Not the user friendly software it used to be. I've used Turbo Tax exclusively for 15-20 years. I've lost count. Last year it started to get painful, meaning it wasn't as user friendly any more. This year was abysmal. The help system was of no use. My particular pain point was 2 things. One was trying to enter income when a 1099NEC was not provided. I ended up just pretending I received a 1099NEC. The help system instructions did not match what I was seeing in the software so it was of not help. My second pain point were bugs. I'd choose an option in a drop down and it would think I chose something else. The software wouldn't transmit my returns until I updated the software, but wouldn't tell me that. it just said it couldn't transmit. I'm disappointed in the drop in quality. I've never had troubles with the software in the past. There were other minor issues but not worth mentioning here. Please return to the quality you used to have. Thanks.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is simple and great No problems filling out forms. Turbo Tax will tell you if it is not correct
Date published: 2023-02-16
Rated 5 out of 5 by from Was able to get my the most out of my refund Easy even when you have multiple w2s and self employed
Date published: 2023-02-16
Rated 5 out of 5 by from Easy Quick and easy. I hate that I didn't have all my info together.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a very easy tool for doing taxes. Simple way to get taxes done. Very useful step by step walk-through instructions
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax awesome jon was an awesome help. fast and easy. would recommend turbo tax for everyone
Date published: 2023-02-16
Rated 5 out of 5 by from turbo tax assistant was super helpful Both Gaby and Yvette were super patient and extremely helpful
Date published: 2023-02-16
Rated 4 out of 5 by from Easy does it Greatly uncomplicated. Easy to maneuver. Not too costly.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12834