TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Super easy This made filing taxes and getting my refund really easy. It was also way cheaper than going to a tax service where you deal with a real person.
Date published: 2021-02-14
Rated 5 out of 5 by from Great help in fixing my problem I couldn't file the free version of Turbo Tax and reached out for help. Heather a representative was great! She helped me find another program within Turbo Tax, then helped me with issues.
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome service The representative was so helpful and showed me exactly where to go.
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome! I had to file myself this year since I am away at college and TurboTax made it super easy to do on my own for the first time!
Date published: 2021-02-14
Rated 4 out of 5 by from Returning User Again, a simple return, but very awkward transition from the IRS Free File product into TT Deluxe. I'm sure their may be less savvy users that found being dumped on the "return to IRS" page as a major obstacle in continuing to file with TT. At least some reassurance that says "don't worry, you can continue to file with TT if your AGI doesn't meet the Free File criteria" or something like that...
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome Job, so fast So easy, you knew all the things to look for. Got me a refund, when I thought I was going to have to pay!
Date published: 2021-02-14
Rated 2 out of 5 by from Good for standard deductions and simple returns. I have filed with TurboTax since approx 2007 or 2008, so about 12-13 returns. Of (3) more complicated returns - the two years I ran a business, plus one year I was self employed for the majority of the year - TWO of those years got audited and cost me thousands in additional taxes for the way TT handled itemizing business deductions and somehow duplicating my 1099 expenses as part of my W2 employer-reimbursed expenses. Nightmare. Still dealing with that 5-6 years later. The interface has overall remained simple but the wording of the questions can be unnecessarily confusing. The new phone/chat tree is also incredibly infuriating. There have been a couple years at least where the information entered to the UI was not actually copied into its related box on the return, which either gave errors or ended up getting rejected and having to refile. I do like the product, but it falls short in many areas. I much prefer the Intuit ProConnect and their other software, but cross support between all platforms and checking bugs needs improvement.
Date published: 2021-02-14
Rated 5 out of 5 by from Couldn't have done it without TurboTax Makes filing very simple as it takes you through a step by step process. Love that it saves information from the previous Income Tax years.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax was amazing! it was very helpful. as a first timer it was easy to navigate.
Date published: 2021-02-14
Rated 5 out of 5 by from TurboTax is awesome love turbo tax file for the 6th year. will recommend to family and friends.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 12818
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Super easy This made filing taxes and getting my refund really easy. It was also way cheaper than going to a tax service where you deal with a real person.
Date published: 2021-02-14
Rated 5 out of 5 by from Great help in fixing my problem I couldn't file the free version of Turbo Tax and reached out for help. Heather a representative was great! She helped me find another program within Turbo Tax, then helped me with issues.
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome service The representative was so helpful and showed me exactly where to go.
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome! I had to file myself this year since I am away at college and TurboTax made it super easy to do on my own for the first time!
Date published: 2021-02-14
Rated 4 out of 5 by from Returning User Again, a simple return, but very awkward transition from the IRS Free File product into TT Deluxe. I'm sure their may be less savvy users that found being dumped on the "return to IRS" page as a major obstacle in continuing to file with TT. At least some reassurance that says "don't worry, you can continue to file with TT if your AGI doesn't meet the Free File criteria" or something like that...
Date published: 2021-02-14
Rated 5 out of 5 by from Awesome Job, so fast So easy, you knew all the things to look for. Got me a refund, when I thought I was going to have to pay!
Date published: 2021-02-14
Rated 2 out of 5 by from Good for standard deductions and simple returns. I have filed with TurboTax since approx 2007 or 2008, so about 12-13 returns. Of (3) more complicated returns - the two years I ran a business, plus one year I was self employed for the majority of the year - TWO of those years got audited and cost me thousands in additional taxes for the way TT handled itemizing business deductions and somehow duplicating my 1099 expenses as part of my W2 employer-reimbursed expenses. Nightmare. Still dealing with that 5-6 years later. The interface has overall remained simple but the wording of the questions can be unnecessarily confusing. The new phone/chat tree is also incredibly infuriating. There have been a couple years at least where the information entered to the UI was not actually copied into its related box on the return, which either gave errors or ended up getting rejected and having to refile. I do like the product, but it falls short in many areas. I much prefer the Intuit ProConnect and their other software, but cross support between all platforms and checking bugs needs improvement.
Date published: 2021-02-14
Rated 5 out of 5 by from Couldn't have done it without TurboTax Makes filing very simple as it takes you through a step by step process. Love that it saves information from the previous Income Tax years.
Date published: 2021-02-14
Rated 5 out of 5 by from Turbo Tax was amazing! it was very helpful. as a first timer it was easy to navigate.
Date published: 2021-02-14
Rated 5 out of 5 by from TurboTax is awesome love turbo tax file for the 6th year. will recommend to family and friends.
Date published: 2021-02-14
All TurboTax® Offerings Reviews - Page 12818