TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is extremely easy! I've been using Turbo Tax for several years now and I find it easy and reliable. I will continue to use it in the future.
Date published: 2022-03-11
Rated 5 out of 5 by from Love it! Great service! Will use again next year! Everyone was extremely helpful!
Date published: 2022-03-11
Rated 1 out of 5 by from Disappointed I have used TurboTax since it's first years on the market. I always use the previous years file as a guide to the current year. I had to upgrade computers this year and installed TTax2020 on the new machine and it opened the file, no problem. When I sat down to do my 2021 taxes I launched TTax2020, it asked for the License code and I entered it. I got an error that indicated the number of activations exceeded those allowed. It had only be activated on 2 machines. After a long conversation with a support agent no resolution was reached. The agent said they would call back with a fix. No call back. Tried again. after another long conversation the agent informed me I would have to buy another license. That is not going to happen. Very disappointed after many years with TTax. I will try a competitor product next year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Justin was great. After struggling with TurboTax on our own he was able to clarify the tax form questions for us.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible program Clunky and redundant questions - not worth the purchase price. Recommend other programs
Date published: 2022-03-11
Rated 5 out of 5 by from Great Service Debra made the process relatively painless. Thank you.
Date published: 2022-03-11
Rated 1 out of 5 by from Charged me 39$ for paying their fee from my refund They charged me 149 total for filing federal, state, and 39$ extra for paying for this out of my refund. I'm never using turbo tax again
Date published: 2022-03-11
Rated 1 out of 5 by from Very dissappointed in Turbo Tax this year On every tax return, it showed an error that needed fixing. It concerned a Child Tax Credit that none of the returns had anything to do with the Child Tax Credit. Fixing it so I could actually file was horrible. On the last tax return, all info had been put in and I filed electronically. It was rejected because it said I had not put the PIN in. The PIN was entered. This happened four times, so Turbo Tax said I couldn't file electronically that I would have to file by mail. Promised of helping me fix the problem were worthless. Apparently, there is a glich in Turbo Tax that they were not willing to fix. Probably will not use them again even though I have used them for years. This has cost me a lot of time and aggravation that I don't need. TURBO TAX FIX YOUR PROBLEMS!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Very user-friendly Simple layout, filled with information, good vibes.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax the software turn out great! although I have some technical problem. but the customers support is excellent.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 12817
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is extremely easy! I've been using Turbo Tax for several years now and I find it easy and reliable. I will continue to use it in the future.
Date published: 2022-03-11
Rated 5 out of 5 by from Love it! Great service! Will use again next year! Everyone was extremely helpful!
Date published: 2022-03-11
Rated 1 out of 5 by from Disappointed I have used TurboTax since it's first years on the market. I always use the previous years file as a guide to the current year. I had to upgrade computers this year and installed TTax2020 on the new machine and it opened the file, no problem. When I sat down to do my 2021 taxes I launched TTax2020, it asked for the License code and I entered it. I got an error that indicated the number of activations exceeded those allowed. It had only be activated on 2 machines. After a long conversation with a support agent no resolution was reached. The agent said they would call back with a fix. No call back. Tried again. after another long conversation the agent informed me I would have to buy another license. That is not going to happen. Very disappointed after many years with TTax. I will try a competitor product next year.
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Justin was great. After struggling with TurboTax on our own he was able to clarify the tax form questions for us.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible program Clunky and redundant questions - not worth the purchase price. Recommend other programs
Date published: 2022-03-11
Rated 5 out of 5 by from Great Service Debra made the process relatively painless. Thank you.
Date published: 2022-03-11
Rated 1 out of 5 by from Charged me 39$ for paying their fee from my refund They charged me 149 total for filing federal, state, and 39$ extra for paying for this out of my refund. I'm never using turbo tax again
Date published: 2022-03-11
Rated 1 out of 5 by from Very dissappointed in Turbo Tax this year On every tax return, it showed an error that needed fixing. It concerned a Child Tax Credit that none of the returns had anything to do with the Child Tax Credit. Fixing it so I could actually file was horrible. On the last tax return, all info had been put in and I filed electronically. It was rejected because it said I had not put the PIN in. The PIN was entered. This happened four times, so Turbo Tax said I couldn't file electronically that I would have to file by mail. Promised of helping me fix the problem were worthless. Apparently, there is a glich in Turbo Tax that they were not willing to fix. Probably will not use them again even though I have used them for years. This has cost me a lot of time and aggravation that I don't need. TURBO TAX FIX YOUR PROBLEMS!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Very user-friendly Simple layout, filled with information, good vibes.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax the software turn out great! although I have some technical problem. but the customers support is excellent.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 12817