TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Student
Rated 5 out of 5 by from Turbo Tax is great Turbo is easy to understand and follow. Easy to find answers to questions.
Date published: 2021-02-15
Rated 5 out of 5 by from I love Turbo Tax I've been happily using it for 19 years. Thanks Turbo Tax!!!
Date published: 2021-02-15
Rated 5 out of 5 by from My agent was a life changer I was in a mental bind with my taxes and turbo taxes associate got me the help I needed.
Date published: 2021-02-15
Rated 4 out of 5 by from 2020 Tax Review Turbo Tax is a great tool to use while filing your taxes; however, it gave me so trouble when I had to file my Pennsylvania taxes.
Date published: 2021-02-15
Rated 1 out of 5 by from Hidden Fees Extra fees for inputting information from previous years. Extra fees for state returns. Extra fees for a minimal amount of interest or capital gains. I wish I would have hired an individual. It probably would have cost me the same amount for less work.
Date published: 2021-02-15
Rated 5 out of 5 by from Better every year Easy to use. Efficient. I had to make corrections to my tax return this year and was pleasantly suprised.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Very user friendly, have questions, they have the answers.
Date published: 2021-02-15
Rated 4 out of 5 by from TurboTax Turned it Around TurboTax really turned it around for themselves. I paid for TurboTax Deluxe Live and at first the help I received was incorrect and my VA Taxes were almost filed incorrectly. After a few days of my own research and another phone call to TurboTax, their representatives were able to pinpoint what the original rep did wrong. The issue that almost happened was our forms listed myself as a military service member and not my husband who is active duty (and has been for 3 years). TurboTax stayed on the phone with me for almost two hours trying to figure out the issue and ensured me that they would fix their mistake. Thank you, TurboTax, for owning up to your mess-up and spending the time and patience to fix it. This shows that you are a company dedicated to your customers.
Date published: 2021-02-15
Rated 5 out of 5 by from Great software program, thanks! I love your software which made the filing easy. I had a question and Selma was very kind and pleasant to me. She is a great addition to Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is easy with great customer service! There was a change this year that confused me and the advisors were able to walk me through the steps to ensure my taxes were correct.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12808
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great Turbo is easy to understand and follow. Easy to find answers to questions.
Date published: 2021-02-15
Rated 5 out of 5 by from I love Turbo Tax I've been happily using it for 19 years. Thanks Turbo Tax!!!
Date published: 2021-02-15
Rated 5 out of 5 by from My agent was a life changer I was in a mental bind with my taxes and turbo taxes associate got me the help I needed.
Date published: 2021-02-15
Rated 4 out of 5 by from 2020 Tax Review Turbo Tax is a great tool to use while filing your taxes; however, it gave me so trouble when I had to file my Pennsylvania taxes.
Date published: 2021-02-15
Rated 1 out of 5 by from Hidden Fees Extra fees for inputting information from previous years. Extra fees for state returns. Extra fees for a minimal amount of interest or capital gains. I wish I would have hired an individual. It probably would have cost me the same amount for less work.
Date published: 2021-02-15
Rated 5 out of 5 by from Better every year Easy to use. Efficient. I had to make corrections to my tax return this year and was pleasantly suprised.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Very user friendly, have questions, they have the answers.
Date published: 2021-02-15
Rated 4 out of 5 by from TurboTax Turned it Around TurboTax really turned it around for themselves. I paid for TurboTax Deluxe Live and at first the help I received was incorrect and my VA Taxes were almost filed incorrectly. After a few days of my own research and another phone call to TurboTax, their representatives were able to pinpoint what the original rep did wrong. The issue that almost happened was our forms listed myself as a military service member and not my husband who is active duty (and has been for 3 years). TurboTax stayed on the phone with me for almost two hours trying to figure out the issue and ensured me that they would fix their mistake. Thank you, TurboTax, for owning up to your mess-up and spending the time and patience to fix it. This shows that you are a company dedicated to your customers.
Date published: 2021-02-15
Rated 5 out of 5 by from Great software program, thanks! I love your software which made the filing easy. I had a question and Selma was very kind and pleasant to me. She is a great addition to Turbo Tax.
Date published: 2021-02-15
Rated 5 out of 5 by from TurboTax is easy with great customer service! There was a change this year that confused me and the advisors were able to walk me through the steps to ensure my taxes were correct.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12808