TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Alright Shouldn't charge people for unemployment, clearly they're not rich. Also sneaky that the $35 charge for "pro version" charges 2 times for state and federal. Also a bonus charge for taking out of my refund makes no sense, your multi-billion dollar company is already making money off of me. Other than that it makes doing taxes much easier. Just get better at treating your customers well, not just the wealthy ones.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax IS AWESOME The live help and even the ability for someone else to do my taxes for me was a great help for me. Normally my taxes are very easy but last year I not only moved but retired from the military and it created a whole entire problem of itself. I am so glad for my expert
Date published: 2022-02-28
Rated 1 out of 5 by from Just wish that it worked First, I got stuck entering self-employment deductions and adjustments. Called customer service, but they weren't able to help. Cleared my cache, logged in/logged out, tried different devices and internet browsers, etc. Still experiencing the issue. Was told to just wait and see by customer service. Finally, was able to enter the info by just starting over and retyping everything. It was broken for me for over a week and I fixed it, not customer service. When I hit transmit my return, nothing happened. It was only by trying to reach customer service again that the screen began to react and submit the return. I don't need flashy graphics or animations. I just need it to work consistently!
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Software Answered all my questions with no difficulty. Was very easy to accomplish.
Date published: 2022-02-28
Rated 4 out of 5 by from easy filing Always makes it easy to file! Only complaint is being charged more for the service than anticipated.
Date published: 2022-02-28
Rated 5 out of 5 by from Always easy and accurate Great program. Always accurate and thorough. Been using since .2007
Date published: 2022-02-28
Rated 5 out of 5 by from I was stuck. WAS Terri helped me through the quagmire and got my filing done correctly
Date published: 2022-02-28
Rated 5 out of 5 by from Great Tips Turbo tax made it easy to file my return! I also feel a sense of security knowing an expert is on the line.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is user friendly! Turbo Tax is very simple to use and has useful tips throughout the process.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome job!!! Easy to use. I feel sure I got the best refund! Great
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 12804
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Alright Shouldn't charge people for unemployment, clearly they're not rich. Also sneaky that the $35 charge for "pro version" charges 2 times for state and federal. Also a bonus charge for taking out of my refund makes no sense, your multi-billion dollar company is already making money off of me. Other than that it makes doing taxes much easier. Just get better at treating your customers well, not just the wealthy ones.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax IS AWESOME The live help and even the ability for someone else to do my taxes for me was a great help for me. Normally my taxes are very easy but last year I not only moved but retired from the military and it created a whole entire problem of itself. I am so glad for my expert
Date published: 2022-02-28
Rated 1 out of 5 by from Just wish that it worked First, I got stuck entering self-employment deductions and adjustments. Called customer service, but they weren't able to help. Cleared my cache, logged in/logged out, tried different devices and internet browsers, etc. Still experiencing the issue. Was told to just wait and see by customer service. Finally, was able to enter the info by just starting over and retyping everything. It was broken for me for over a week and I fixed it, not customer service. When I hit transmit my return, nothing happened. It was only by trying to reach customer service again that the screen began to react and submit the return. I don't need flashy graphics or animations. I just need it to work consistently!
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Software Answered all my questions with no difficulty. Was very easy to accomplish.
Date published: 2022-02-28
Rated 4 out of 5 by from easy filing Always makes it easy to file! Only complaint is being charged more for the service than anticipated.
Date published: 2022-02-28
Rated 5 out of 5 by from Always easy and accurate Great program. Always accurate and thorough. Been using since .2007
Date published: 2022-02-28
Rated 5 out of 5 by from I was stuck. WAS Terri helped me through the quagmire and got my filing done correctly
Date published: 2022-02-28
Rated 5 out of 5 by from Great Tips Turbo tax made it easy to file my return! I also feel a sense of security knowing an expert is on the line.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is user friendly! Turbo Tax is very simple to use and has useful tips throughout the process.
Date published: 2022-02-28
Rated 5 out of 5 by from awesome job!!! Easy to use. I feel sure I got the best refund! Great
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 12804