TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
JJGALINDO from
Alright
Shouldn't charge people for unemployment, clearly they're not rich. Also sneaky that the $35 charge for "pro version" charges 2 times for state and federal. Also a bonus charge for taking out of my refund makes no sense, your multi-billion dollar company is already making money off of me. Other than that it makes doing taxes much easier. Just get better at treating your customers well, not just the wealthy ones.
Date published: 2022-02-28
Rated 5 out of 5 by
GodsAngela1975 from
TurboTax IS AWESOME
The live help and even the ability for someone else to do my taxes for me was a great help for me. Normally my taxes are very easy but last year I not only moved but retired from the military and it created a whole entire problem of itself. I am so glad for my expert
Date published: 2022-02-28
Rated 1 out of 5 by
SarahD12345 from
Just wish that it worked
First, I got stuck entering self-employment deductions and adjustments. Called customer service, but they weren't able to help. Cleared my cache, logged in/logged out, tried different devices and internet browsers, etc. Still experiencing the issue. Was told to just wait and see by customer service. Finally, was able to enter the info by just starting over and retyping everything. It was broken for me for over a week and I fixed it, not customer service. When I hit transmit my return, nothing happened. It was only by trying to reach customer service again that the screen began to react and submit the return. I don't need flashy graphics or animations. I just need it to work consistently!
Date published: 2022-02-28
Rated 5 out of 5 by
Dottie75 from
Excellent Software
Answered all my questions with no difficulty. Was very easy to accomplish.
Date published: 2022-02-28
Rated 4 out of 5 by
Laura DD from
easy filing
Always makes it easy to file! Only complaint is being charged more for the service than anticipated.
Date published: 2022-02-28
Rated 5 out of 5 by
Gari1973 from
Always easy and accurate
Great program. Always accurate and thorough. Been using since .2007
Date published: 2022-02-28
Rated 5 out of 5 by
Martha ExChef48 from
I was stuck. WAS
Terri helped me through the quagmire and got my filing done correctly
Date published: 2022-02-28
Rated 5 out of 5 by
TheNurseIncubator from
Great Tips
Turbo tax made it easy to file my return! I also feel a sense of security knowing an expert is on the line.
Date published: 2022-02-28
Rated 5 out of 5 by
Woodysrealm from
Turbo Tax is user friendly!
Turbo Tax is very simple to use and has useful tips throughout the process.
Date published: 2022-02-28
Rated 5 out of 5 by
donna360 from
awesome job!!!
Easy to use. I feel sure I got the best refund! Great
All TurboTax® Offerings Reviews - Page 12804
Date published: 2022-02-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
JJGALINDO from
Alright
Shouldn't charge people for unemployment, clearly they're not rich. Also sneaky that the $35 charge for "pro version" charges 2 times for state and federal. Also a bonus charge for taking out of my refund makes no sense, your multi-billion dollar company is already making money off of me. Other than that it makes doing taxes much easier. Just get better at treating your customers well, not just the wealthy ones.
Date published: 2022-02-28
Rated 5 out of 5 by
GodsAngela1975 from
TurboTax IS AWESOME
The live help and even the ability for someone else to do my taxes for me was a great help for me. Normally my taxes are very easy but last year I not only moved but retired from the military and it created a whole entire problem of itself. I am so glad for my expert
Date published: 2022-02-28
Rated 1 out of 5 by
SarahD12345 from
Just wish that it worked
First, I got stuck entering self-employment deductions and adjustments. Called customer service, but they weren't able to help. Cleared my cache, logged in/logged out, tried different devices and internet browsers, etc. Still experiencing the issue. Was told to just wait and see by customer service. Finally, was able to enter the info by just starting over and retyping everything. It was broken for me for over a week and I fixed it, not customer service. When I hit transmit my return, nothing happened. It was only by trying to reach customer service again that the screen began to react and submit the return. I don't need flashy graphics or animations. I just need it to work consistently!
Date published: 2022-02-28
Rated 5 out of 5 by
Dottie75 from
Excellent Software
Answered all my questions with no difficulty. Was very easy to accomplish.
Date published: 2022-02-28
Rated 4 out of 5 by
Laura DD from
easy filing
Always makes it easy to file! Only complaint is being charged more for the service than anticipated.
Date published: 2022-02-28
Rated 5 out of 5 by
Gari1973 from
Always easy and accurate
Great program. Always accurate and thorough. Been using since .2007
Date published: 2022-02-28
Rated 5 out of 5 by
Martha ExChef48 from
I was stuck. WAS
Terri helped me through the quagmire and got my filing done correctly
Date published: 2022-02-28
Rated 5 out of 5 by
TheNurseIncubator from
Great Tips
Turbo tax made it easy to file my return! I also feel a sense of security knowing an expert is on the line.
Date published: 2022-02-28
Rated 5 out of 5 by
Woodysrealm from
Turbo Tax is user friendly!
Turbo Tax is very simple to use and has useful tips throughout the process.
Date published: 2022-02-28
Rated 5 out of 5 by
donna360 from
awesome job!!!
Easy to use. I feel sure I got the best refund! Great
All TurboTax® Offerings Reviews - Page 12804
Date published: 2022-02-28