TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Problems importing and filing I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by from Mystery! The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
Rated 5 out of 5 by from Quick with TurboTax I delayed doing my taxes this year, because each year they seem to get more complicated with more paperwork. TT made it quick by looking up accounts where possible, and assessing for standard deduction without having to put in all my details first.
Date published: 2022-04-17
Rated 4 out of 5 by from Probably the Best out there but could be better Great on Federal. Needs work on State. After it did the verification check on State and asked me to input information on deductions, I wasn't sure if it was asking that I confirm the amount I entered for miscellaneous or add additional misc. I ended up duplicating my misc deducations by entering the amount I had and had to go back and redo, but no way to correct easily. No information screens to help at State return submition.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is good, but it needs some improvement All went well until I tried to upload the signed and scanned Form 8453-FE. My signature didn't appear in the e-file preview, so I tried attaching is again and again...After consulting the HELP screen, I learned the signed copy doesn't appear in the e-file preview. You could have at least told me that in advance, since it's a documented problem. Please FIX this!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Great TurboTax worked for me. I highly recommend TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Use it every year Great service and easy to use!! Outstanding internet service
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is pretty good Used the Live Tax expert and that was helpful. Taxes are stressful
Date published: 2022-04-17
Rated 5 out of 5 by from AWESOME SUPPORT STAFF Big help from Lorie and even help and learn a lot on using turbo tax next time. Thank you so much!i
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax wouldn't let me file for free.$98 I need I like turbo tax but I usually file for free not sure why I had to pay. File for free never showed when I filed . So I feel as if I was forced to pay. I could use my $98.00. Times are hard.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1281
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Problems importing and filing I was able to import my 2020 data, but when I went through the step-by-step method, it refused to let me enter W2 data. I called support and was told I found a real bug, and they gave me a license key to use the online version. But the online version of TT Deluxe would not let me use Schedule C. So I went back to my CD version. I had to manually edit the W2 form, and then step-by-step worked. When I tried to file the taxes, TT would not connect to your server to let me purchase the state eFile. I was given a screen that said to call and provide the noted info (incl serial number), then to enter the Confirmation number provided by the rep. I called, and after a 10 minute hold, the rep said, "huh" and put me on hold. After a few minutes on hold, the line disconnected. I guessed that Kaspersky Antivirus might have been interfering, so I paused it. Still no luck. So maybe the TT servers were busy. I kept at it and eventually connected and got the taxes filed.
Date published: 2022-04-17
Rated 3 out of 5 by from Mystery! The 2 representatives I spoke with were great! Very easy to work with and did their best. I think the system must have some bugs, so disappointed in the technical side. Still not sure everything is fixed. Product rating remains to be seen!
Date published: 2022-04-17
Rated 5 out of 5 by from Quick with TurboTax I delayed doing my taxes this year, because each year they seem to get more complicated with more paperwork. TT made it quick by looking up accounts where possible, and assessing for standard deduction without having to put in all my details first.
Date published: 2022-04-17
Rated 4 out of 5 by from Probably the Best out there but could be better Great on Federal. Needs work on State. After it did the verification check on State and asked me to input information on deductions, I wasn't sure if it was asking that I confirm the amount I entered for miscellaneous or add additional misc. I ended up duplicating my misc deducations by entering the amount I had and had to go back and redo, but no way to correct easily. No information screens to help at State return submition.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is good, but it needs some improvement All went well until I tried to upload the signed and scanned Form 8453-FE. My signature didn't appear in the e-file preview, so I tried attaching is again and again...After consulting the HELP screen, I learned the signed copy doesn't appear in the e-file preview. You could have at least told me that in advance, since it's a documented problem. Please FIX this!
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Great TurboTax worked for me. I highly recommend TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Use it every year Great service and easy to use!! Outstanding internet service
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is pretty good Used the Live Tax expert and that was helpful. Taxes are stressful
Date published: 2022-04-17
Rated 5 out of 5 by from AWESOME SUPPORT STAFF Big help from Lorie and even help and learn a lot on using turbo tax next time. Thank you so much!i
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax wouldn't let me file for free.$98 I need I like turbo tax but I usually file for free not sure why I had to pay. File for free never showed when I filed . So I feel as if I was forced to pay. I could use my $98.00. Times are hard.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1281