TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281569 reviews)
Star ratings are from 2020
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax just saved my bacon It was so easy. I am a tax idiot. They walked me right through my 1040
Date published: 2021-02-23
Rated 5 out of 5 by from it was very self explanatory turbotax was really good ,they walked me through the whole process of filling my taxes for the first time .
Date published: 2021-02-23
Rated 4 out of 5 by from Great GOOD TO BE ON HERE nice one i did it well with TURBO!
Date published: 2021-02-23
Rated 5 out of 5 by from Great way to do your taxes! Be sure to have all documents needed ( and they even tell you which ones). Just under an hour,DONE
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax has a lot of work Turbo tax. In years past, I'd say you were decent at doing taxes. Nobody likes doing taxes, they kinda suck, you can't help that. However, there are a lot of improvements you could make to your interface to make this process less frustrating and time consuming. Bc of your system, it took me 7 hours to do not a particularly complicated tax process. Here are some problems I encountered today: -When being asked to review a document, It asked me to confirm a "Spouse's 1099" even though I am single and in your system as such. When I clicked "back" to NOT confirm, as this was not a valid document or request, it took that as me having reviewed and approved it. I have no idea what happened from there, so please review this. My brother, also single and filing as single, also encountered this problem. -Anytime I navigated back to page, I had to answer every single question again. Why? I already answered them. -Sometimes, when I would review a document it still said "needs review". And I would review it again, and still 'needs review" -The "look at this part of your tax form" are so so vague, and don't match what my tax forms look at all. I get different companies might have forms that look different, but an example from a few might be more helpful -I attempted to transfer my 1099 composite to Turbo tax. The address imported for some reason listed as Idaho, when I have never lived in yet alone been to Idaho. Your system only asked me to change the Zip to my state where I am filing. I could not change the zip because it has to match the state, but I couldn't change the state. I had to go back and delete the inputs from my 1099 forms to enter them manually. (And again, in doing so, had to answer all the questions again). -The explanations when I click on the ? are rather vague, and don't actually answer the why or what behind the questions. There is no options when I select "this was unhelpful" to explain why I didn't find it helpful. I wish I could be more specific here, but I've forgotten why they weren't helpful (except that the pictures don't match my forms, that one for sure).
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is Great Was fast & easy . Looking to filing with next year.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great & very helpful I have been using turbo tax for years and tell all my family & friends they should use it.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax works fine Good, however the pay with your return is a little shady. you point out the 40$ but skim over the 40$ dollar fee to pay with your return.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax needs work I've been using TurboTax for about 6 years now and it seems like it gets harder each year. For some reason I was under the impression Turbo Tax is supposed to be free.. It seen as if it was only free for the first time filing. My sister has filed for years and has not paid to file. I have a lot to think about, but this maybe or may not be the last year I file with Turbo Tax. Thank you,
Date published: 2021-02-23
Rated 5 out of 5 by from Great serviced Very user friendly, helpful. Good customer service, and easy of use.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12792
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax just saved my bacon It was so easy. I am a tax idiot. They walked me right through my 1040
Date published: 2021-02-23
Rated 5 out of 5 by from it was very self explanatory turbotax was really good ,they walked me through the whole process of filling my taxes for the first time .
Date published: 2021-02-23
Rated 4 out of 5 by from Great GOOD TO BE ON HERE nice one i did it well with TURBO!
Date published: 2021-02-23
Rated 5 out of 5 by from Great way to do your taxes! Be sure to have all documents needed ( and they even tell you which ones). Just under an hour,DONE
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax has a lot of work Turbo tax. In years past, I'd say you were decent at doing taxes. Nobody likes doing taxes, they kinda suck, you can't help that. However, there are a lot of improvements you could make to your interface to make this process less frustrating and time consuming. Bc of your system, it took me 7 hours to do not a particularly complicated tax process. Here are some problems I encountered today: -When being asked to review a document, It asked me to confirm a "Spouse's 1099" even though I am single and in your system as such. When I clicked "back" to NOT confirm, as this was not a valid document or request, it took that as me having reviewed and approved it. I have no idea what happened from there, so please review this. My brother, also single and filing as single, also encountered this problem. -Anytime I navigated back to page, I had to answer every single question again. Why? I already answered them. -Sometimes, when I would review a document it still said "needs review". And I would review it again, and still 'needs review" -The "look at this part of your tax form" are so so vague, and don't match what my tax forms look at all. I get different companies might have forms that look different, but an example from a few might be more helpful -I attempted to transfer my 1099 composite to Turbo tax. The address imported for some reason listed as Idaho, when I have never lived in yet alone been to Idaho. Your system only asked me to change the Zip to my state where I am filing. I could not change the zip because it has to match the state, but I couldn't change the state. I had to go back and delete the inputs from my 1099 forms to enter them manually. (And again, in doing so, had to answer all the questions again). -The explanations when I click on the ? are rather vague, and don't actually answer the why or what behind the questions. There is no options when I select "this was unhelpful" to explain why I didn't find it helpful. I wish I could be more specific here, but I've forgotten why they weren't helpful (except that the pictures don't match my forms, that one for sure).
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is Great Was fast & easy . Looking to filing with next year.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great & very helpful I have been using turbo tax for years and tell all my family & friends they should use it.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax works fine Good, however the pay with your return is a little shady. you point out the 40$ but skim over the 40$ dollar fee to pay with your return.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax needs work I've been using TurboTax for about 6 years now and it seems like it gets harder each year. For some reason I was under the impression Turbo Tax is supposed to be free.. It seen as if it was only free for the first time filing. My sister has filed for years and has not paid to file. I have a lot to think about, but this maybe or may not be the last year I file with Turbo Tax. Thank you,
Date published: 2021-02-23
Rated 5 out of 5 by from Great serviced Very user friendly, helpful. Good customer service, and easy of use.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12792