TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Best Reliable good product and easy to use the best best best product
Date published: 2022-03-13
Rated 3 out of 5 by from W-2 Entry Screen is Kludgy Much of the experience is what I've come to expect from TurboTax (having used it for many years), except... What is going on with the W-2 entry screen?! Tabbing between entry fields takes 5-10 seconds per field, and once typing into the field, characters appear only after a 3- to 5-second delay. This is a horrible user experience, especially when entering critical data with accuracy. Change it, or you'll find many users switching to HR Block, et al.
Date published: 2022-03-13
Rated 3 out of 5 by from Not as good as prior years Much less intitiative this year. Had to recognize on my own that the child tax credit was missing due to gov payments. Almost lost out on thousands of dollars. Suggest exand the opportunity compare more than just the previous year. Would be great if could compare last 5 years if used the product consistently.
Date published: 2022-03-13
Rated 4 out of 5 by from wishing for audit advice This program was remarkably easy to use and informative. I wish you offered the audit advice for business products that you offer for your other tax preparation products.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is Great! As I've used Turbo Tax for years from the boxes to online, what I'm most impressed with is that Ease of Use is maintained even though the Functionality has improved immensely. The ability to get answers to questions in real time as you are completing the forms is very helpful and e-filing is just so cool.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax! I love how quick and easy this was! I didn't have to do any math at all. All I had to do was take a photo of my w-2 and answer a few questions
Date published: 2022-03-13
Rated 5 out of 5 by from Really good if you feel like doing it yourself Just realizing how accountants didn't do my taxes properly in the past was worth the money.
Date published: 2022-03-13
Rated 4 out of 5 by from I'm happy withTurboTax Turbo tax is user friendly. I found several years ago that if I stick to it, it will download previous info from previous year to compare. I find it helpful. Plus it allows me to walk through each step.
Date published: 2022-03-13
Rated 4 out of 5 by from Great! Spoke with a helpful agent who guided me through my return.
Date published: 2022-03-13
Rated 5 out of 5 by from It is great I loved working with Amy she really saved me so much I would use her again next year
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 12770
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best Reliable good product and easy to use the best best best product
Date published: 2022-03-13
Rated 3 out of 5 by from W-2 Entry Screen is Kludgy Much of the experience is what I've come to expect from TurboTax (having used it for many years), except... What is going on with the W-2 entry screen?! Tabbing between entry fields takes 5-10 seconds per field, and once typing into the field, characters appear only after a 3- to 5-second delay. This is a horrible user experience, especially when entering critical data with accuracy. Change it, or you'll find many users switching to HR Block, et al.
Date published: 2022-03-13
Rated 3 out of 5 by from Not as good as prior years Much less intitiative this year. Had to recognize on my own that the child tax credit was missing due to gov payments. Almost lost out on thousands of dollars. Suggest exand the opportunity compare more than just the previous year. Would be great if could compare last 5 years if used the product consistently.
Date published: 2022-03-13
Rated 4 out of 5 by from wishing for audit advice This program was remarkably easy to use and informative. I wish you offered the audit advice for business products that you offer for your other tax preparation products.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is Great! As I've used Turbo Tax for years from the boxes to online, what I'm most impressed with is that Ease of Use is maintained even though the Functionality has improved immensely. The ability to get answers to questions in real time as you are completing the forms is very helpful and e-filing is just so cool.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax! I love how quick and easy this was! I didn't have to do any math at all. All I had to do was take a photo of my w-2 and answer a few questions
Date published: 2022-03-13
Rated 5 out of 5 by from Really good if you feel like doing it yourself Just realizing how accountants didn't do my taxes properly in the past was worth the money.
Date published: 2022-03-13
Rated 4 out of 5 by from I'm happy withTurboTax Turbo tax is user friendly. I found several years ago that if I stick to it, it will download previous info from previous year to compare. I find it helpful. Plus it allows me to walk through each step.
Date published: 2022-03-13
Rated 4 out of 5 by from Great! Spoke with a helpful agent who guided me through my return.
Date published: 2022-03-13
Rated 5 out of 5 by from It is great I loved working with Amy she really saved me so much I would use her again next year
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 12770