TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Not as good as previous years I've been using Turbotax for many years (Deluxe version). I prefer the discs rather than the online version (which I used only once). There were some issues with the federal part, but even more issues with the State part. Hope everything is ironed out for next year!
Date published: 2023-02-16
Rated 1 out of 5 by from Horrible Customer Service I had a question regarding my filing status and I did a life chat. Taneria W. was so rude I could not believe a company would allow their customers to be talked to like that. I have screenshots of it and would love to speak to someone about it. Also, the fees are just ridiculous now. I decided to use it this one last time as I had already did all of the work. However, I will not be returning next year.
Date published: 2023-02-16
Rated 5 out of 5 by from So much fun Wonderful how they can connect to your financial institutions
Date published: 2023-02-16
Rated 4 out of 5 by from Fairly smooth experience I needed some assistance from an expert and Alexandria got me on the right track, she was very helpful!
Date published: 2023-02-16
Rated 5 out of 5 by from Few adjustments Great experience but price too file is too high maybe my last year using the app
Date published: 2023-02-16
Rated 5 out of 5 by from File with confidence I've been filing with Turbo Tax for almost 10 years now and every time I always feel so confident!
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is excellent! I spoke with live friendly, kind customer service specialist. She took her time walk me thru the tax form, not the first specialist but the second kind lady. please give her kudos!!! Wish I remember her name omg!
Date published: 2023-02-16
Rated 5 out of 5 by from Thank the Lord! I love Turbo Tax;) Turbo tax makes taxes super easy and convenient. THANK YOU!!!!
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax Awesome My experience was not time consuming. The changes needed was very simple.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy, Simple and helpful quick responses from tax Keith from the tax department for help fixing issues while filing was quick and easy to work with. Very thorough throughout the call and interaction. I appreciate all his help making it very easy to file.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12754
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not as good as previous years I've been using Turbotax for many years (Deluxe version). I prefer the discs rather than the online version (which I used only once). There were some issues with the federal part, but even more issues with the State part. Hope everything is ironed out for next year!
Date published: 2023-02-16
Rated 1 out of 5 by from Horrible Customer Service I had a question regarding my filing status and I did a life chat. Taneria W. was so rude I could not believe a company would allow their customers to be talked to like that. I have screenshots of it and would love to speak to someone about it. Also, the fees are just ridiculous now. I decided to use it this one last time as I had already did all of the work. However, I will not be returning next year.
Date published: 2023-02-16
Rated 5 out of 5 by from So much fun Wonderful how they can connect to your financial institutions
Date published: 2023-02-16
Rated 4 out of 5 by from Fairly smooth experience I needed some assistance from an expert and Alexandria got me on the right track, she was very helpful!
Date published: 2023-02-16
Rated 5 out of 5 by from Few adjustments Great experience but price too file is too high maybe my last year using the app
Date published: 2023-02-16
Rated 5 out of 5 by from File with confidence I've been filing with Turbo Tax for almost 10 years now and every time I always feel so confident!
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is excellent! I spoke with live friendly, kind customer service specialist. She took her time walk me thru the tax form, not the first specialist but the second kind lady. please give her kudos!!! Wish I remember her name omg!
Date published: 2023-02-16
Rated 5 out of 5 by from Thank the Lord! I love Turbo Tax;) Turbo tax makes taxes super easy and convenient. THANK YOU!!!!
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax Awesome My experience was not time consuming. The changes needed was very simple.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy, Simple and helpful quick responses from tax Keith from the tax department for help fixing issues while filing was quick and easy to work with. Very thorough throughout the call and interaction. I appreciate all his help making it very easy to file.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12754