TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Easy to follow It walks you though everything and double checks. It is easy to use and explain any questions you have.
Date published: 2021-02-22
Rated 3 out of 5 by from Glad I Reviewed my Return and Corrected Error I was surprised that I had to go back to make a couple corrections as TurboTax doubled my dividend and even attributed to a bank I used last year but had deleted this year. I do not feel as confident in its accuracy this year. Hoping everything is correct.
Date published: 2021-02-22
Rated 2 out of 5 by from It works, but user experience is terrible. 1. It bombards the user with ads for unnecessary upgrades 2. It logs you off if you spend more than a few minutes looking for documents or studying the return without typing. Scrolling doesn't keep you from being logged off! 3. It does prepare the obscure but necessary forms, but they are deeply hidden. You have to print the return with "include government and Turbo Tax worksheets" to see them. They you get logged off while trying to read it!
Date published: 2021-02-22
Rated 5 out of 5 by from I love this product! This made doing our taxes so much easier. We definitely got our value for money and were able to file our taxes with time to spare.
Date published: 2021-02-22
Rated 1 out of 5 by from Bad Experience Eight years with TuboTax and this has been the worst experience of all -- and the most costly. It was difficult to figure out how to manually input information THIS SHOULD BE THE FIRST OPTION. Then, when I went to file, the reviewer program told me several items needed fixing. Unfortunately, those items were forms from 2019 that the program assumed had not been updated. Then, trying to delete those forms, which were duplicates of 2020 forms, it was impossible to tell if I was deleting good for bad items. This is what often happens when IT whizzes like to show off, but fail to take into consideration the friendliness for the customer.
Date published: 2021-02-22
Rated 4 out of 5 by from Great service It was fast and easy. I will do it again next year.
Date published: 2021-02-22
Rated 5 out of 5 by from it was great. it was a great help. they did a great job on helping me.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome! I've been using TurboTax for several years and it has always been very easy to go back and forth from page to page - if needed. The system is easy to maneuver and makes filing taxes very painless.
Date published: 2021-02-22
Rated 3 out of 5 by from A bit disappointed It was easy to use TurboTax. However, I was sorely disappointed to be charged an extra $40 to get direct deposit. Seems a bit steep after paying for the filing. Probably find a different service next year!
Date published: 2021-02-22
Rated 2 out of 5 by from Senior discount needed. I am a retired senior. It cost me $80.00 to file with turbo tax. I can't do a simple return because I own a house. I live on a fixed income. I don't have to pay anything, and I don't get any money back. Can't I get a senior citizen discount?
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12753
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to follow It walks you though everything and double checks. It is easy to use and explain any questions you have.
Date published: 2021-02-22
Rated 3 out of 5 by from Glad I Reviewed my Return and Corrected Error I was surprised that I had to go back to make a couple corrections as TurboTax doubled my dividend and even attributed to a bank I used last year but had deleted this year. I do not feel as confident in its accuracy this year. Hoping everything is correct.
Date published: 2021-02-22
Rated 2 out of 5 by from It works, but user experience is terrible. 1. It bombards the user with ads for unnecessary upgrades 2. It logs you off if you spend more than a few minutes looking for documents or studying the return without typing. Scrolling doesn't keep you from being logged off! 3. It does prepare the obscure but necessary forms, but they are deeply hidden. You have to print the return with "include government and Turbo Tax worksheets" to see them. They you get logged off while trying to read it!
Date published: 2021-02-22
Rated 5 out of 5 by from I love this product! This made doing our taxes so much easier. We definitely got our value for money and were able to file our taxes with time to spare.
Date published: 2021-02-22
Rated 1 out of 5 by from Bad Experience Eight years with TuboTax and this has been the worst experience of all -- and the most costly. It was difficult to figure out how to manually input information THIS SHOULD BE THE FIRST OPTION. Then, when I went to file, the reviewer program told me several items needed fixing. Unfortunately, those items were forms from 2019 that the program assumed had not been updated. Then, trying to delete those forms, which were duplicates of 2020 forms, it was impossible to tell if I was deleting good for bad items. This is what often happens when IT whizzes like to show off, but fail to take into consideration the friendliness for the customer.
Date published: 2021-02-22
Rated 4 out of 5 by from Great service It was fast and easy. I will do it again next year.
Date published: 2021-02-22
Rated 5 out of 5 by from it was great. it was a great help. they did a great job on helping me.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is Awesome! I've been using TurboTax for several years and it has always been very easy to go back and forth from page to page - if needed. The system is easy to maneuver and makes filing taxes very painless.
Date published: 2021-02-22
Rated 3 out of 5 by from A bit disappointed It was easy to use TurboTax. However, I was sorely disappointed to be charged an extra $40 to get direct deposit. Seems a bit steep after paying for the filing. Probably find a different service next year!
Date published: 2021-02-22
Rated 2 out of 5 by from Senior discount needed. I am a retired senior. It cost me $80.00 to file with turbo tax. I can't do a simple return because I own a house. I live on a fixed income. I don't have to pay anything, and I don't get any money back. Can't I get a senior citizen discount?
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12753