TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from So Happy I Chose Turbo Tax This has got to be one of the most intuitive programs on the market. It checks and double checks my entries for errors! I needed some questions answered this year and was able to connect with a live person quickly and that person helped me tremendously! I would highly recommend this program for anyone up to doing their own taxes and saving $$!
Date published: 2022-02-14
Rated 5 out of 5 by from It all done! Yippee! Just follow the instructions, simple! Does state forms automatically.
Date published: 2022-02-14
Rated 5 out of 5 by from Filed with them for years! I've been filing my taxes with Turbo Tax for 9 YEARS! I've never had any problem with understanding steps, delivering the goods via Direct Deposit, and if something has gone wrong (only once, and it was on my end) getting it fixed is SO EASY. With the challenges of the Covid-19 virus, stimulus checks, and poor finances - Turbo Tax has still made it stress-less for my family and I! Since I have filing with them for so long: e-filing allows for less clutter in the closet, saving last years information leads to a quicker filing the next year, the minimal layout of each page as they are clicked through doesn't make the process of filing taxes overwhelming! I see other's struggling with their processing and how much money they have to fork over for some rando to file - I've recommended Turbo Tax every time and people come back saying "It was so easy, why didn't I work with them before?!"
Date published: 2022-02-14
Rated 3 out of 5 by from Nickle and Dime Ya I've used Turbo Tax for years and I say the same thing each year...why? They advertise that it is free to use but it always cost me. This year I went from free to $78. Also, using this app seems like a slow process. I miss the days of just using the 1040EZ
Date published: 2022-02-14
Rated 5 out of 5 by from Really simple to use They make it easy to understand for each step required.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is good for me great help It was a lot easier than I thought It would be I did have some problems but they were easily fixed
Date published: 2022-02-14
Rated 3 out of 5 by from Helps you do your taxes I was able to be alerted to some issues which is nice because my spouse and I are residents of different states living in a third, completely different state where we own property with rental property in another state. It gets confusing. That was good. What was not good was that I wasn't able to file but there was not clear feedback on why. I requested assistance through the help function online and did not receive anything helpful, requested a call back. Got a call back that immediately hung up. Called the number that called me and sat on hold for over 25 minutes. The last 10 minutes someone had picked up and I was listening to their conversations with co-workers before they hung up on me. Then I called back again and am now on hold for almost 10 minutes. I think I'm going to hang up because in all that time I googled the issue and was able to figure out that one of the states has a late tax season because of a delayed budget. So, great, got it figured out, but why wasn't that in the help information or provided as a reason why it wouldn't file? Then I googled how to choose what to file. It was all very... taxing. This could have been cleared up with a detailed error message or a five minute phone call.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Is Very Self Explanatory it overall was a good experience especially for it being my first time
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is asume Very easy to use. I did everything on my own witch i liked
Date published: 2022-02-14
Rated 3 out of 5 by from Very Helpful for college students it was a lot easier to do it this way. i struggle to undersand what to do
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 12750
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Happy I Chose Turbo Tax This has got to be one of the most intuitive programs on the market. It checks and double checks my entries for errors! I needed some questions answered this year and was able to connect with a live person quickly and that person helped me tremendously! I would highly recommend this program for anyone up to doing their own taxes and saving $$!
Date published: 2022-02-14
Rated 5 out of 5 by from It all done! Yippee! Just follow the instructions, simple! Does state forms automatically.
Date published: 2022-02-14
Rated 5 out of 5 by from Filed with them for years! I've been filing my taxes with Turbo Tax for 9 YEARS! I've never had any problem with understanding steps, delivering the goods via Direct Deposit, and if something has gone wrong (only once, and it was on my end) getting it fixed is SO EASY. With the challenges of the Covid-19 virus, stimulus checks, and poor finances - Turbo Tax has still made it stress-less for my family and I! Since I have filing with them for so long: e-filing allows for less clutter in the closet, saving last years information leads to a quicker filing the next year, the minimal layout of each page as they are clicked through doesn't make the process of filing taxes overwhelming! I see other's struggling with their processing and how much money they have to fork over for some rando to file - I've recommended Turbo Tax every time and people come back saying "It was so easy, why didn't I work with them before?!"
Date published: 2022-02-14
Rated 3 out of 5 by from Nickle and Dime Ya I've used Turbo Tax for years and I say the same thing each year...why? They advertise that it is free to use but it always cost me. This year I went from free to $78. Also, using this app seems like a slow process. I miss the days of just using the 1040EZ
Date published: 2022-02-14
Rated 5 out of 5 by from Really simple to use They make it easy to understand for each step required.
Date published: 2022-02-14
Rated 5 out of 5 by from TurboTax is good for me great help It was a lot easier than I thought It would be I did have some problems but they were easily fixed
Date published: 2022-02-14
Rated 3 out of 5 by from Helps you do your taxes I was able to be alerted to some issues which is nice because my spouse and I are residents of different states living in a third, completely different state where we own property with rental property in another state. It gets confusing. That was good. What was not good was that I wasn't able to file but there was not clear feedback on why. I requested assistance through the help function online and did not receive anything helpful, requested a call back. Got a call back that immediately hung up. Called the number that called me and sat on hold for over 25 minutes. The last 10 minutes someone had picked up and I was listening to their conversations with co-workers before they hung up on me. Then I called back again and am now on hold for almost 10 minutes. I think I'm going to hang up because in all that time I googled the issue and was able to figure out that one of the states has a late tax season because of a delayed budget. So, great, got it figured out, but why wasn't that in the help information or provided as a reason why it wouldn't file? Then I googled how to choose what to file. It was all very... taxing. This could have been cleared up with a detailed error message or a five minute phone call.
Date published: 2022-02-14
Rated 4 out of 5 by from Turbo Tax Is Very Self Explanatory it overall was a good experience especially for it being my first time
Date published: 2022-02-14
Rated 5 out of 5 by from turbo tax is asume Very easy to use. I did everything on my own witch i liked
Date published: 2022-02-14
Rated 3 out of 5 by from Very Helpful for college students it was a lot easier to do it this way. i struggle to undersand what to do
Date published: 2022-02-14
All TurboTax® Offerings Reviews - Page 12750