TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Could Be Better Your free help option does NOT work well, & making changes to your return is VERY DIFFICULT! I had to restart 3 TIMES just so i could do it right, would have saved hours of my time if i could have edited it easier.
Date published: 2021-02-22
Rated 5 out of 5 by from TURBO TAX =AWESOME Easy to navigate and understand. Guides you step by step and its quick
Date published: 2021-02-22
Rated 1 out of 5 by from $40 CHARGE FOR CHOOSING TO PAY FEES WITH REFUND I've always filed my taxes online. However, I always pay the processing fees out of pocket. I didn't have the fees this time as I took a hit due to COVID. So, imagine my surprise when I see the $80 filing fee, plus an additional $40 for choosing to have my $80 fee deducted from my federal refund. That was $120 total which is a tad bit excessive to me.
Date published: 2021-02-22
Rated 5 out of 5 by from Ms. Karla @ TURBOTAX was AWESOME I was able to file my 2019 taxes by myself . But this year was another ballgame. I couldn't figure it out. But with Ms. Karla everything went smoothly.
Date published: 2021-02-22
Rated 1 out of 5 by from Way too many bugs The software continuously added new W2s and at one point changed the information on one of my W2s which completely changed my tax refund. Had I not been paying attention, I would have lost half of my refund and owed tax to two states instead of getting a refund from both of them. This also was overly complicating itemized deductions since I had 3 separate 1098 forms for my mortgage interest and taxes on one property. The software was treating them all as the same property and cutting my itemized deductions in half. Had I not known better, this would have cost me $2000. This tax software is supposed to be simple and straightforward. Unfortunately, it is anything but.
Date published: 2021-02-22
Rated 5 out of 5 by from this is a great product I really like it, test this is a great product I really like it, test, just a test
Date published: 2021-02-22
Rated 5 out of 5 by from Fantastic Excellent service and outstanding feature. easy to navigate
Date published: 2021-02-22
Rated 5 out of 5 by from easy peasy taxes for dummies taxes step by step but 32 characters is too short for a review so yeah...
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is EASY Step by step returns that you can't mess up! It's simple and self explanatory!
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax! Great product! Love the peace of mind with Turbo Tax- have never had an issue with filing mistakes etc. or with the IRS! Did have a question and Nakesha with Intuit but was able to get a quick answer and my problem solved quickly! Used a CPA and actually had some mistakes! NOT with TURBO Tax
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12742
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Could Be Better Your free help option does NOT work well, & making changes to your return is VERY DIFFICULT! I had to restart 3 TIMES just so i could do it right, would have saved hours of my time if i could have edited it easier.
Date published: 2021-02-22
Rated 5 out of 5 by from TURBO TAX =AWESOME Easy to navigate and understand. Guides you step by step and its quick
Date published: 2021-02-22
Rated 1 out of 5 by from $40 CHARGE FOR CHOOSING TO PAY FEES WITH REFUND I've always filed my taxes online. However, I always pay the processing fees out of pocket. I didn't have the fees this time as I took a hit due to COVID. So, imagine my surprise when I see the $80 filing fee, plus an additional $40 for choosing to have my $80 fee deducted from my federal refund. That was $120 total which is a tad bit excessive to me.
Date published: 2021-02-22
Rated 5 out of 5 by from Ms. Karla @ TURBOTAX was AWESOME I was able to file my 2019 taxes by myself . But this year was another ballgame. I couldn't figure it out. But with Ms. Karla everything went smoothly.
Date published: 2021-02-22
Rated 1 out of 5 by from Way too many bugs The software continuously added new W2s and at one point changed the information on one of my W2s which completely changed my tax refund. Had I not been paying attention, I would have lost half of my refund and owed tax to two states instead of getting a refund from both of them. This also was overly complicating itemized deductions since I had 3 separate 1098 forms for my mortgage interest and taxes on one property. The software was treating them all as the same property and cutting my itemized deductions in half. Had I not known better, this would have cost me $2000. This tax software is supposed to be simple and straightforward. Unfortunately, it is anything but.
Date published: 2021-02-22
Rated 5 out of 5 by from this is a great product I really like it, test this is a great product I really like it, test, just a test
Date published: 2021-02-22
Rated 5 out of 5 by from Fantastic Excellent service and outstanding feature. easy to navigate
Date published: 2021-02-22
Rated 5 out of 5 by from easy peasy taxes for dummies taxes step by step but 32 characters is too short for a review so yeah...
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is EASY Step by step returns that you can't mess up! It's simple and self explanatory!
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax! Great product! Love the peace of mind with Turbo Tax- have never had an issue with filing mistakes etc. or with the IRS! Did have a question and Nakesha with Intuit but was able to get a quick answer and my problem solved quickly! Used a CPA and actually had some mistakes! NOT with TURBO Tax
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 12742