TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2022 Review Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is easy to use Had an issue loading but your sales agent resolved the issue.
Date published: 2023-02-16
Rated 5 out of 5 by from Was easy My phone conversation was good and complete all questions answered
Date published: 2023-02-16
Rated 1 out of 5 by from Chase offer doesn't exist. I paid for my TurboTax plan through the Chase offer. However, it was never discounted at checkout as promised. No one to speak to. Terrible experience.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is awesome I have used turbotax for the last 5 years to file my taxes. It has always been a smooth easy process and I plan to continue using this system.
Date published: 2023-02-16
Rated 5 out of 5 by from I love TurboTax Awesome. Robert helped me file my self employment taxes!
Date published: 2023-02-16
Rated 3 out of 5 by from It’s okay Yes I’ve engaged with turbo tax quite a few times And I enjoyed their assistant and I’m giving thanks to the advisor who helped
Date published: 2023-02-16
Rated 5 out of 5 by from Great I spoke with Delma and she was extremely informative and she was so nice and made me feel very calm afterwards.
Date published: 2023-02-16
Rated 2 out of 5 by from Efile for state doesn't work I'm unable to efile because of a turbotax glitch. I was notified it was fixed, but still unable to submit after multiple attempts. I will be forced to file by mail, which is much slower in my state.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is great! Been using TurboTax for years. Nice and easy to use.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12738
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from 2022 Review Turbo Tax Online overall experience was 5 star. EXCEPTION: After paying for my selected product service(s) and logging out prior to actual filing I was unable to log back in and complete the filing without paying a second time. This was not acceptable by any stretch of the imagination. I was unable to 'request a refund' after continuing. I did contact customer service, which was great, but eventually was told that I had to wait 24 to 48 hours and request a refund 'again' - once again not acceptable.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is easy to use Had an issue loading but your sales agent resolved the issue.
Date published: 2023-02-16
Rated 5 out of 5 by from Was easy My phone conversation was good and complete all questions answered
Date published: 2023-02-16
Rated 1 out of 5 by from Chase offer doesn't exist. I paid for my TurboTax plan through the Chase offer. However, it was never discounted at checkout as promised. No one to speak to. Terrible experience.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is awesome I have used turbotax for the last 5 years to file my taxes. It has always been a smooth easy process and I plan to continue using this system.
Date published: 2023-02-16
Rated 5 out of 5 by from I love TurboTax Awesome. Robert helped me file my self employment taxes!
Date published: 2023-02-16
Rated 3 out of 5 by from It’s okay Yes I’ve engaged with turbo tax quite a few times And I enjoyed their assistant and I’m giving thanks to the advisor who helped
Date published: 2023-02-16
Rated 5 out of 5 by from Great I spoke with Delma and she was extremely informative and she was so nice and made me feel very calm afterwards.
Date published: 2023-02-16
Rated 2 out of 5 by from Efile for state doesn't work I'm unable to efile because of a turbotax glitch. I was notified it was fixed, but still unable to submit after multiple attempts. I will be forced to file by mail, which is much slower in my state.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is great! Been using TurboTax for years. Nice and easy to use.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12738