TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from good product at a good price I have use Turbo Tax for Years with no problems. This year I had difficulty having Turbo Tax load investment info from my brokerage Acct. at FIDELITY. I took several tries to have Turbo transfer the data. The first several tries Turbo would not even recognize FIDELITY even though it was listed on the auto transfer list.
Date published: 2023-02-16
Rated 5 out of 5 by from Works great! They make it easy with the prompts, don't have to "people" but have the option to get real human help if needed, and they have tons of "Learn more" if you question what something is. I used those question buttons a lot for terms I didn't understand.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy Was very easy to use and provided step-by-step instructions and had answers to any questions I had.
Date published: 2023-02-16
Rated 5 out of 5 by from you are doing grate you are doing a very grate job keep it up god bless yall
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax ONLY I have used TurboTax for over 30 years and will not use any other tax program.
Date published: 2023-02-16
Rated 4 out of 5 by from Have used it for years - a good product! I am a senior and would like to be able to enlarge page font - I need to use a magnifying glass to read the content. The usual enlarge keys on my PC do not work in the Turbo Tax software!
Date published: 2023-02-16
Rated 4 out of 5 by from Not as good as previous years I've been using Turbotax for many years (Deluxe version). I prefer the discs rather than the online version (which I used only once). There were some issues with the federal part, but even more issues with the State part. Hope everything is ironed out for next year!
Date published: 2023-02-16
Rated 1 out of 5 by from Horrible Customer Service I had a question regarding my filing status and I did a life chat. Taneria W. was so rude I could not believe a company would allow their customers to be talked to like that. I have screenshots of it and would love to speak to someone about it. Also, the fees are just ridiculous now. I decided to use it this one last time as I had already did all of the work. However, I will not be returning next year.
Date published: 2023-02-16
Rated 5 out of 5 by from So much fun Wonderful how they can connect to your financial institutions
Date published: 2023-02-16
Rated 4 out of 5 by from Fairly smooth experience I needed some assistance from an expert and Alexandria got me on the right track, she was very helpful!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12734
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good product at a good price I have use Turbo Tax for Years with no problems. This year I had difficulty having Turbo Tax load investment info from my brokerage Acct. at FIDELITY. I took several tries to have Turbo transfer the data. The first several tries Turbo would not even recognize FIDELITY even though it was listed on the auto transfer list.
Date published: 2023-02-16
Rated 5 out of 5 by from Works great! They make it easy with the prompts, don't have to "people" but have the option to get real human help if needed, and they have tons of "Learn more" if you question what something is. I used those question buttons a lot for terms I didn't understand.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy Was very easy to use and provided step-by-step instructions and had answers to any questions I had.
Date published: 2023-02-16
Rated 5 out of 5 by from you are doing grate you are doing a very grate job keep it up god bless yall
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax ONLY I have used TurboTax for over 30 years and will not use any other tax program.
Date published: 2023-02-16
Rated 4 out of 5 by from Have used it for years - a good product! I am a senior and would like to be able to enlarge page font - I need to use a magnifying glass to read the content. The usual enlarge keys on my PC do not work in the Turbo Tax software!
Date published: 2023-02-16
Rated 4 out of 5 by from Not as good as previous years I've been using Turbotax for many years (Deluxe version). I prefer the discs rather than the online version (which I used only once). There were some issues with the federal part, but even more issues with the State part. Hope everything is ironed out for next year!
Date published: 2023-02-16
Rated 1 out of 5 by from Horrible Customer Service I had a question regarding my filing status and I did a life chat. Taneria W. was so rude I could not believe a company would allow their customers to be talked to like that. I have screenshots of it and would love to speak to someone about it. Also, the fees are just ridiculous now. I decided to use it this one last time as I had already did all of the work. However, I will not be returning next year.
Date published: 2023-02-16
Rated 5 out of 5 by from So much fun Wonderful how they can connect to your financial institutions
Date published: 2023-02-16
Rated 4 out of 5 by from Fairly smooth experience I needed some assistance from an expert and Alexandria got me on the right track, she was very helpful!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12734