TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Frustrating experience at the end Preparation experience was moving along very well just as I had experienced the prior seven years, then I was asked to review details associated with the new 1099-NEC form. The instructions to correct were very ambiguous and ineffective. When I asked for live help via a phone call, nobody ever called me, Totally disappointed in Turbo Tax for the first time in seven years! Ultimately had to print my returns for mail in processing due to Turbo Tax software never getting past the hang-up over the new 1099-NEC Schedule C information.
Date published: 2021-02-23
Rated 5 out of 5 by from Its GREAT I have used Turbo Tax for years. It is great!!!!!!!!!!!!!!
Date published: 2021-02-23
Rated 5 out of 5 by from TURBO TAX GREAT WELL 2019 WAS THE FIRST TIME i FILED AND I WAS VERY NERVOUS DOING IT. I HAD A FRIEND TO WALK ME THROUGH IT AND HE DID GOOD. NOW THIS TIME I DID ALL BY MYSELF AND FELT COMFORTABLE DOING SO, I APPRECIATE THE PROMPT BOXES TO HELP WHEN YOU DON'T UNDERSTAND SOMETHING. I THINK I WILL BE FILING MY TAXES ALL THE TIME NOW THANKS TO TURBO TAXES, I ALSO LIKE THE FACT THAT MY YEAR BEFORE TAX FORMS ARE KEPT ON FILE.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Did everything right on thanks i wii file again next year
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax helped me. Nice. Easy directions and clear sentences for beginner tax payers. Was simple to file.
Date published: 2021-02-23
Rated 5 out of 5 by from Did my tax return in 4 hours I was able to complete my tax return in four hours. The form import from various financial institutions is easy and saved many hours of data entry.
Date published: 2021-02-23
Rated 3 out of 5 by from massive misleading marketing campaign It's never really free to file your taxes. Massive marketing campaign misleading customers. Looked for the FREE option, next to impossible to find and if you're lucky enough to find it it's just a glitchy mess.
Date published: 2021-02-23
Rated 5 out of 5 by from I like to use TurboTax I been using TurboTax for over 30 years and will continue, but I feel that people that have been with you for that long I feel the need to be charged at least once less than the normal fee each year. I still will give TurboTax a 5 star for the way they make it easy and not complicated to do the taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Service TurboTax does exactly what it advertises itself to do. It simplifies a foreign language and makes it super easy to do.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is ok This is a fine product. However I do not understand why an update is required every time I stop and restart. There is no way the government updates forms that often. Also could not enter credit card info to pay the fee so had to deduct from refund at an expensive fee. Could not see a way to go forward from that screen so had to go back to deduct fee. I have used Turbo Tax for almost 30 years. Didn't have problems other than these two this year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12731
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Frustrating experience at the end Preparation experience was moving along very well just as I had experienced the prior seven years, then I was asked to review details associated with the new 1099-NEC form. The instructions to correct were very ambiguous and ineffective. When I asked for live help via a phone call, nobody ever called me, Totally disappointed in Turbo Tax for the first time in seven years! Ultimately had to print my returns for mail in processing due to Turbo Tax software never getting past the hang-up over the new 1099-NEC Schedule C information.
Date published: 2021-02-23
Rated 5 out of 5 by from Its GREAT I have used Turbo Tax for years. It is great!!!!!!!!!!!!!!
Date published: 2021-02-23
Rated 5 out of 5 by from TURBO TAX GREAT WELL 2019 WAS THE FIRST TIME i FILED AND I WAS VERY NERVOUS DOING IT. I HAD A FRIEND TO WALK ME THROUGH IT AND HE DID GOOD. NOW THIS TIME I DID ALL BY MYSELF AND FELT COMFORTABLE DOING SO, I APPRECIATE THE PROMPT BOXES TO HELP WHEN YOU DON'T UNDERSTAND SOMETHING. I THINK I WILL BE FILING MY TAXES ALL THE TIME NOW THANKS TO TURBO TAXES, I ALSO LIKE THE FACT THAT MY YEAR BEFORE TAX FORMS ARE KEPT ON FILE.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Did everything right on thanks i wii file again next year
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax helped me. Nice. Easy directions and clear sentences for beginner tax payers. Was simple to file.
Date published: 2021-02-23
Rated 5 out of 5 by from Did my tax return in 4 hours I was able to complete my tax return in four hours. The form import from various financial institutions is easy and saved many hours of data entry.
Date published: 2021-02-23
Rated 3 out of 5 by from massive misleading marketing campaign It's never really free to file your taxes. Massive marketing campaign misleading customers. Looked for the FREE option, next to impossible to find and if you're lucky enough to find it it's just a glitchy mess.
Date published: 2021-02-23
Rated 5 out of 5 by from I like to use TurboTax I been using TurboTax for over 30 years and will continue, but I feel that people that have been with you for that long I feel the need to be charged at least once less than the normal fee each year. I still will give TurboTax a 5 star for the way they make it easy and not complicated to do the taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Service TurboTax does exactly what it advertises itself to do. It simplifies a foreign language and makes it super easy to do.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is ok This is a fine product. However I do not understand why an update is required every time I stop and restart. There is no way the government updates forms that often. Also could not enter credit card info to pay the fee so had to deduct from refund at an expensive fee. Could not see a way to go forward from that screen so had to go back to deduct fee. I have used Turbo Tax for almost 30 years. Didn't have problems other than these two this year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12731