TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Super easy experience Had a problem at the end filing my return, I called and spoke with a representative. She walked me back through the process and we had my taxes filed within about 20 minutes.
Date published: 2021-02-16
Rated 4 out of 5 by from A few glitches this year, I believe due to COVID Turbotax worked well for me this year. There were a few glitches I believe due to changes in income due to COVID that created some unique scenarios in our taxes (i.e. self-employed unemployment benefits). Overall got my return done and e-filed fairly easily.
Date published: 2021-02-16
Rated 5 out of 5 by from Works every year for us Great help in filing each and every year. Best system available.
Date published: 2021-02-16
Rated 5 out of 5 by from 8th year for using turbotax My 8th year of doing my taxes with Turbotax. Convenient, fast, and cheaper than using the CPA I used for the previous 25 years.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax Will Help You Get It Done TurboTax offers expert advice at an affordable cost. However, TurboTax is not as straightforward, nor as free, as it would like to come across. If you are filing anything beyond the most basic taxes, and you expect TurboTax to do all the heavy lifting, then you will have to pay a premium. They will hit you with hefty fees if you don't pay attention (i.e. the $40 "processing fee" to have your TurboTax cost taken directly out of your federal return)
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax is awesome. Very simple it only took a short amount of time!!!
Date published: 2021-02-16
Rated 5 out of 5 by from Great experience Online assistance was very helpful. Forms were easy to follow.
Date published: 2021-02-16
Rated 1 out of 5 by from They trick you into paying for premier services They trick you into putting in all your tax information into the "premier service" site. All they do is advertise incessantly about how you can file for free but they all but make it impossible to do that. Apparently there is a separate special site you have to use and then delete all the input data and start over. It's super disingenuous.
Date published: 2021-02-16
Rated 5 out of 5 by from Best Tax Preparer Website I always get the best results when using TurboTax!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax has been a great resource for me My experience with the customer service staff was not intimidating. They were very friendly and knowledgeable
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12729
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Super easy experience Had a problem at the end filing my return, I called and spoke with a representative. She walked me back through the process and we had my taxes filed within about 20 minutes.
Date published: 2021-02-16
Rated 4 out of 5 by from A few glitches this year, I believe due to COVID Turbotax worked well for me this year. There were a few glitches I believe due to changes in income due to COVID that created some unique scenarios in our taxes (i.e. self-employed unemployment benefits). Overall got my return done and e-filed fairly easily.
Date published: 2021-02-16
Rated 5 out of 5 by from Works every year for us Great help in filing each and every year. Best system available.
Date published: 2021-02-16
Rated 5 out of 5 by from 8th year for using turbotax My 8th year of doing my taxes with Turbotax. Convenient, fast, and cheaper than using the CPA I used for the previous 25 years.
Date published: 2021-02-16
Rated 4 out of 5 by from TurboTax Will Help You Get It Done TurboTax offers expert advice at an affordable cost. However, TurboTax is not as straightforward, nor as free, as it would like to come across. If you are filing anything beyond the most basic taxes, and you expect TurboTax to do all the heavy lifting, then you will have to pay a premium. They will hit you with hefty fees if you don't pay attention (i.e. the $40 "processing fee" to have your TurboTax cost taken directly out of your federal return)
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax is awesome. Very simple it only took a short amount of time!!!
Date published: 2021-02-16
Rated 5 out of 5 by from Great experience Online assistance was very helpful. Forms were easy to follow.
Date published: 2021-02-16
Rated 1 out of 5 by from They trick you into paying for premier services They trick you into putting in all your tax information into the "premier service" site. All they do is advertise incessantly about how you can file for free but they all but make it impossible to do that. Apparently there is a separate special site you have to use and then delete all the input data and start over. It's super disingenuous.
Date published: 2021-02-16
Rated 5 out of 5 by from Best Tax Preparer Website I always get the best results when using TurboTax!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax has been a great resource for me My experience with the customer service staff was not intimidating. They were very friendly and knowledgeable
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12729