TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great filing system My experience is always smooth and helpful. Easy to complete without much assistence.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Taxes Excellent and easy to navigate. i would recommend it
Date published: 2022-04-18
Rated 1 out of 5 by from Lot of Quirks and Bugs This Year Been a loyal TurboTax person for over a decade. This was the first year I had trepidation with submitting the taxes. Very difficult to find where to put in the 1098-T for my educational expenses, instead just kept telling me I didn't qualify for a child tax credit. Assessed me a penalty for ...something on line 38 and wasn't even valid. Add this to the fact that trying to buy the download from Amazon was a nightmare, and you'll understand why I'm rethinking using next year.
Date published: 2022-04-18
Rated 3 out of 5 by from Some problems this year Installer error 1063 took a lot of my time and a lot of your tech's time to resolve. If you get the message out that uninstalling and then reinstalling TurboTax solved the problem, we would all have been happier
Date published: 2022-04-18
Rated 2 out of 5 by from Not very accurate I have used Turbotax for many years. This is the first time that I had been rejected 4 times during filing. It imports last years data, does all it's special checks and says all is good. Then itgets kicked back by IRS for something TT should caught, wife's DL number, wife's AGi not on form, which I put in there 3 times. Wasted a lot of my time, downloading forms to verify all was correct. If they are supposed to being doing all these checks, they should have caught it. Also they came back and said I had to pay another $20 because I had one more form when I was almost completed. I doubt I will use them next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience with Turbo Tax Very easy and user friendly. Prepared Federal and State return in under 45 minutes.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is easy for a typical return When I ran into an issue getting the efile to work correctly, your live assistant was wonderful and got it fixed up pronto!
Date published: 2022-04-18
Rated 3 out of 5 by from Too Expensive It would have been cheaper to buy the software vs online.
Date published: 2022-04-18
Rated 2 out of 5 by from Complete pain downloading and installing was entirely too much work. could have filed a simple return with an in-person tax preparer for less money, effort, and time.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Customer Service The customer service agent I had was very friendly, knowledgeable, personable, and thorough. I would highly recommend Turbo tax for that reason.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1273
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great filing system My experience is always smooth and helpful. Easy to complete without much assistence.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy Taxes Excellent and easy to navigate. i would recommend it
Date published: 2022-04-18
Rated 1 out of 5 by from Lot of Quirks and Bugs This Year Been a loyal TurboTax person for over a decade. This was the first year I had trepidation with submitting the taxes. Very difficult to find where to put in the 1098-T for my educational expenses, instead just kept telling me I didn't qualify for a child tax credit. Assessed me a penalty for ...something on line 38 and wasn't even valid. Add this to the fact that trying to buy the download from Amazon was a nightmare, and you'll understand why I'm rethinking using next year.
Date published: 2022-04-18
Rated 3 out of 5 by from Some problems this year Installer error 1063 took a lot of my time and a lot of your tech's time to resolve. If you get the message out that uninstalling and then reinstalling TurboTax solved the problem, we would all have been happier
Date published: 2022-04-18
Rated 2 out of 5 by from Not very accurate I have used Turbotax for many years. This is the first time that I had been rejected 4 times during filing. It imports last years data, does all it's special checks and says all is good. Then itgets kicked back by IRS for something TT should caught, wife's DL number, wife's AGi not on form, which I put in there 3 times. Wasted a lot of my time, downloading forms to verify all was correct. If they are supposed to being doing all these checks, they should have caught it. Also they came back and said I had to pay another $20 because I had one more form when I was almost completed. I doubt I will use them next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Experience with Turbo Tax Very easy and user friendly. Prepared Federal and State return in under 45 minutes.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is easy for a typical return When I ran into an issue getting the efile to work correctly, your live assistant was wonderful and got it fixed up pronto!
Date published: 2022-04-18
Rated 3 out of 5 by from Too Expensive It would have been cheaper to buy the software vs online.
Date published: 2022-04-18
Rated 2 out of 5 by from Complete pain downloading and installing was entirely too much work. could have filed a simple return with an in-person tax preparer for less money, effort, and time.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Customer Service The customer service agent I had was very friendly, knowledgeable, personable, and thorough. I would highly recommend Turbo tax for that reason.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1273