TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Hire someone Forces you to upgrade into their bigger packages to file your taxes
Date published: 2023-02-18
Rated 5 out of 5 by from Easy and comfortable Tracking down my W2's from two employers was the most challenging part of filing my 2022 taxes
Date published: 2023-02-18
Rated 5 out of 5 by from easy Easier than I was expecting and could ask questions anytime with live call back option.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is quick and easy to file. Always easy and accurate to file. Have used for several years have not had an issue.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax has worked for us for many years! We are very pleased with the service Turbo Tax provides. We have been using their service for many years.
Date published: 2023-02-18
Rated 4 out of 5 by from turbotax is right for quick filing turbo tax is right for short form. I'll use it again
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is awesome Was fantastic. Would recommend to anyone!!! Thank you for being there for us.
Date published: 2023-02-18
Rated 4 out of 5 by from turbotax i have used this for years and it is a good service and manuel assisted me
Date published: 2023-02-18
Rated 2 out of 5 by from Quick but take note The actual process of filing my taxes... easy and efficient. However, the reason I'm writing a review being the consistent asking about upgrades was irritating to say the least. The issue escalated when I was unable to continue filing because this site kept demanding I upgrade for the needs of my return. Except my return was about as simple as they come. I didn't NEED any of these quirks yet in order to move forward, I was required to upgrade or I was returned to a previous page. Also, tale note that once you upgrade, you have officially waged a war to attempt to downgrade on your own, without help from TurboTax employee assistance. I called to speak with customer service and a sweeter lady answered but unfortunately, I didn't quite receive an sufficient help besides being deferred to a manager after being sent a link to the available plan options page on TurboTax's website. Moral of the story is a total upwards of $100 was charged when in reality, I didn't need anything more than the free addition but due to lack of the ability to change the plan after completion of your federal and state as well as a persistent demand to upgrade in order to proceed, I was exhausted of options.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and easy. Thank you Easy to use. Easy to get help in places you may get confused
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Hire someone Forces you to upgrade into their bigger packages to file your taxes
Date published: 2023-02-18
Rated 5 out of 5 by from Easy and comfortable Tracking down my W2's from two employers was the most challenging part of filing my 2022 taxes
Date published: 2023-02-18
Rated 5 out of 5 by from easy Easier than I was expecting and could ask questions anytime with live call back option.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is quick and easy to file. Always easy and accurate to file. Have used for several years have not had an issue.
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax has worked for us for many years! We are very pleased with the service Turbo Tax provides. We have been using their service for many years.
Date published: 2023-02-18
Rated 4 out of 5 by from turbotax is right for quick filing turbo tax is right for short form. I'll use it again
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is awesome Was fantastic. Would recommend to anyone!!! Thank you for being there for us.
Date published: 2023-02-18
Rated 4 out of 5 by from turbotax i have used this for years and it is a good service and manuel assisted me
Date published: 2023-02-18
Rated 2 out of 5 by from Quick but take note The actual process of filing my taxes... easy and efficient. However, the reason I'm writing a review being the consistent asking about upgrades was irritating to say the least. The issue escalated when I was unable to continue filing because this site kept demanding I upgrade for the needs of my return. Except my return was about as simple as they come. I didn't NEED any of these quirks yet in order to move forward, I was required to upgrade or I was returned to a previous page. Also, tale note that once you upgrade, you have officially waged a war to attempt to downgrade on your own, without help from TurboTax employee assistance. I called to speak with customer service and a sweeter lady answered but unfortunately, I didn't quite receive an sufficient help besides being deferred to a manager after being sent a link to the available plan options page on TurboTax's website. Moral of the story is a total upwards of $100 was charged when in reality, I didn't need anything more than the free addition but due to lack of the ability to change the plan after completion of your federal and state as well as a persistent demand to upgrade in order to proceed, I was exhausted of options.
Date published: 2023-02-18
Rated 5 out of 5 by from Fast and easy. Thank you Easy to use. Easy to get help in places you may get confused
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12715