TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from The extra fees are ridiculous I paid $39 for the Deluxe version I needed and that was fine. It never mentioned until the very end when I was done that to take it out of my refund was going to be another $39 for processing fee for them to do that, and plus any sales tax that can come after that so they only gave me an estimate of what my refund will be so I don’t know how much until I receive it. I think the fee is ridiculous just to take it out of my refund, making it worse for someone who at the moment is struggling financially! It said there would be no extra fees if I paid out of pocket which I can’t right now.
Date published: 2023-02-16
Rated 5 out of 5 by from Fairly quick ... a little tangled but not too bad. Fairly quick. I had entered 2 1099-Rs twice. Had to delete 2. Then things made sense.
Date published: 2023-02-16
Rated 1 out of 5 by from More difficult to use every year I have used software for as long as Turbotax has been available,the software is getting harder and harder to use each year. questions are vague, could be government rules are changing, but I get back less and less every year.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is awesome! I love the simplicity and convenience of being able to use Turbo Tax in the comfort of my own home at my pace to get my tax return filed.
Date published: 2023-02-16
Rated 1 out of 5 by from Absolutely Awful Charged $108 before I finished filing. Asked for a refund and was told in an email that it is not possible because "TurboTax Online is designed not to charge the customer until after they choose to file" and therefore it is not covered. This is why you keep getting sued. Never using this service again.
Date published: 2023-02-16
Rated 5 out of 5 by from 5👍🏻👍🏻👍🏻👍🏻👍🏻 Very easy to operate site. Would recommend this for anyone
Date published: 2023-02-16
Rated 1 out of 5 by from TurboTax is easy to use, but why are we using it? IRS already has all our information, taxes should just be the IRS sending a document saying "hey, does this look right?" and you correct what's wrong, but otherwise just sign it and send it off. Other countries do it that way with no issues, why can't we?
Date published: 2023-02-16
Rated 5 out of 5 by from does the job It does the job and takes care of what is needed. Lets me know if i will possibly be auditted.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo 2022 It really is pretty easy. If there needs to be a fix I get prompted.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax Live is perfect for us! We used to have traditional W2 jobs before opening our own business a few years ago! TurboTax Live has made the transition seamless for us!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12713
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from The extra fees are ridiculous I paid $39 for the Deluxe version I needed and that was fine. It never mentioned until the very end when I was done that to take it out of my refund was going to be another $39 for processing fee for them to do that, and plus any sales tax that can come after that so they only gave me an estimate of what my refund will be so I don’t know how much until I receive it. I think the fee is ridiculous just to take it out of my refund, making it worse for someone who at the moment is struggling financially! It said there would be no extra fees if I paid out of pocket which I can’t right now.
Date published: 2023-02-16
Rated 5 out of 5 by from Fairly quick ... a little tangled but not too bad. Fairly quick. I had entered 2 1099-Rs twice. Had to delete 2. Then things made sense.
Date published: 2023-02-16
Rated 1 out of 5 by from More difficult to use every year I have used software for as long as Turbotax has been available,the software is getting harder and harder to use each year. questions are vague, could be government rules are changing, but I get back less and less every year.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is awesome! I love the simplicity and convenience of being able to use Turbo Tax in the comfort of my own home at my pace to get my tax return filed.
Date published: 2023-02-16
Rated 1 out of 5 by from Absolutely Awful Charged $108 before I finished filing. Asked for a refund and was told in an email that it is not possible because "TurboTax Online is designed not to charge the customer until after they choose to file" and therefore it is not covered. This is why you keep getting sued. Never using this service again.
Date published: 2023-02-16
Rated 5 out of 5 by from 5👍🏻👍🏻👍🏻👍🏻👍🏻 Very easy to operate site. Would recommend this for anyone
Date published: 2023-02-16
Rated 1 out of 5 by from TurboTax is easy to use, but why are we using it? IRS already has all our information, taxes should just be the IRS sending a document saying "hey, does this look right?" and you correct what's wrong, but otherwise just sign it and send it off. Other countries do it that way with no issues, why can't we?
Date published: 2023-02-16
Rated 5 out of 5 by from does the job It does the job and takes care of what is needed. Lets me know if i will possibly be auditted.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo 2022 It really is pretty easy. If there needs to be a fix I get prompted.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax Live is perfect for us! We used to have traditional W2 jobs before opening our own business a few years ago! TurboTax Live has made the transition seamless for us!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12713