TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Good job Didnt have no troubles and helped me towards getting my taxes
Date published: 2023-02-16
Rated 5 out of 5 by from So worth it With all of the trouble I've been having with other platforms from phone carriers to Insurance companies, it was a absolute pleasure and joy to finally have a truly easy and smooth online experience, if you're lazy and don't like doing stuff on the computer, Turbo Tax is for you,
Date published: 2023-02-16
Rated 1 out of 5 by from Difficult and Money Hungry You make it difficult and toss up the same screen multiple times. Lose information or add things to income that were never added. Then you keep jacking the price while the individual is working their taxes. Oh gotta add this 30.00 here and now this 39.00 and don't forget the 69.00 processing fee and the 17.99 fee for using our website and then the 5.99 fee for holding up the line.
Date published: 2023-02-16
Rated 3 out of 5 by from Quite tedious this year, lots of irrelevant work I've used TT for several years. This year it was especially tedious, including: 1) insistence on explaining a $0 1099-MISC issued by a stock brokerage. I ended up deleting the form to get TT to move on. 2) insistence on accounting for $0 in crypto earnings. I was able to suppress this insistence 3) insistence on providing vehicle usage information for a vehicle for which I had no intention of deducting mileage, as well as asking confusing questions with no context. I ended up telling TT that I drove the vehicle 1 mile in 2022. 4) The "track the time you take" feature was annoying, especially given TT's insistence on me providing irrelevant information and throwing out. bunch of last minute "oh by the way" oddball questions that it could have asked much earlier in the process. While I suppose TT is the leading package out there, this was a disappointing year from a UX perspective. Better luck next year, TT
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is easy to use! All the information is provided while you are doing your taxes, this is my second year and I love how easy is to do my taxes.
Date published: 2023-02-16
Rated 5 out of 5 by from Wouldn't Do It Any Other Way Thanks to Turbo Tax, I have a better understanding of ways to save. It's fast, convenient, and affordable!
Date published: 2023-02-16
Rated 3 out of 5 by from 2022 Tax Return It would be easier just to have the opportunity to skip the itemized portion if you know your standard deduction is more than itemized. I also spent over 30 minutes chatting with an agent trying to view the 1040 before clicking on FILE It finally occurred to me that I had to pay before I could see the 1040 It never occurred to her to tell me that I repeatedly said I want to see a preview of 1040 for 202 and she kept directing me to my 2021 taxes In the itemized section which I didn't need the forms asked about a home sale but never asked about a new home purchase
Date published: 2023-02-16
Rated 3 out of 5 by from COULD BE MORE USER FRIENDLY I have used Turbo Tax for several years but it is frustrating in a couple of ways: 1) It would be nice to be able to access the software without having to install updates when you just need to check an entry, 2) when you import data from a previous year, the software should know whether you itemized on the previous year's return without asking. 3) Program takes too long to open and run updates.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a life saver! I've been using TurboTax for 20 years and it just keeps getting better. I'm retired but I also have a small business. TT retrieves information from prior returns and makes filling in the current forms easy. I love not having to deal with the actual tax forms, relying on the program to insert the numbers I supply in the appropriate blanks. For me it's worth every penny that they charge.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy to Use! Great experience, was able to look up information that I needed and complete my returns quickly and confidently.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12709
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good job Didnt have no troubles and helped me towards getting my taxes
Date published: 2023-02-16
Rated 5 out of 5 by from So worth it With all of the trouble I've been having with other platforms from phone carriers to Insurance companies, it was a absolute pleasure and joy to finally have a truly easy and smooth online experience, if you're lazy and don't like doing stuff on the computer, Turbo Tax is for you,
Date published: 2023-02-16
Rated 1 out of 5 by from Difficult and Money Hungry You make it difficult and toss up the same screen multiple times. Lose information or add things to income that were never added. Then you keep jacking the price while the individual is working their taxes. Oh gotta add this 30.00 here and now this 39.00 and don't forget the 69.00 processing fee and the 17.99 fee for using our website and then the 5.99 fee for holding up the line.
Date published: 2023-02-16
Rated 3 out of 5 by from Quite tedious this year, lots of irrelevant work I've used TT for several years. This year it was especially tedious, including: 1) insistence on explaining a $0 1099-MISC issued by a stock brokerage. I ended up deleting the form to get TT to move on. 2) insistence on accounting for $0 in crypto earnings. I was able to suppress this insistence 3) insistence on providing vehicle usage information for a vehicle for which I had no intention of deducting mileage, as well as asking confusing questions with no context. I ended up telling TT that I drove the vehicle 1 mile in 2022. 4) The "track the time you take" feature was annoying, especially given TT's insistence on me providing irrelevant information and throwing out. bunch of last minute "oh by the way" oddball questions that it could have asked much earlier in the process. While I suppose TT is the leading package out there, this was a disappointing year from a UX perspective. Better luck next year, TT
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is easy to use! All the information is provided while you are doing your taxes, this is my second year and I love how easy is to do my taxes.
Date published: 2023-02-16
Rated 5 out of 5 by from Wouldn't Do It Any Other Way Thanks to Turbo Tax, I have a better understanding of ways to save. It's fast, convenient, and affordable!
Date published: 2023-02-16
Rated 3 out of 5 by from 2022 Tax Return It would be easier just to have the opportunity to skip the itemized portion if you know your standard deduction is more than itemized. I also spent over 30 minutes chatting with an agent trying to view the 1040 before clicking on FILE It finally occurred to me that I had to pay before I could see the 1040 It never occurred to her to tell me that I repeatedly said I want to see a preview of 1040 for 202 and she kept directing me to my 2021 taxes In the itemized section which I didn't need the forms asked about a home sale but never asked about a new home purchase
Date published: 2023-02-16
Rated 3 out of 5 by from COULD BE MORE USER FRIENDLY I have used Turbo Tax for several years but it is frustrating in a couple of ways: 1) It would be nice to be able to access the software without having to install updates when you just need to check an entry, 2) when you import data from a previous year, the software should know whether you itemized on the previous year's return without asking. 3) Program takes too long to open and run updates.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a life saver! I've been using TurboTax for 20 years and it just keeps getting better. I'm retired but I also have a small business. TT retrieves information from prior returns and makes filling in the current forms easy. I love not having to deal with the actual tax forms, relying on the program to insert the numbers I supply in the appropriate blanks. For me it's worth every penny that they charge.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy to Use! Great experience, was able to look up information that I needed and complete my returns quickly and confidently.
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12709