TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from COULD BE MORE USER FRIENDLY I have used Turbo Tax for several years but it is frustrating in a couple of ways: 1) It would be nice to be able to access the software without having to install updates when you just need to check an entry, 2) when you import data from a previous year, the software should know whether you itemized on the previous year's return without asking. 3) Program takes too long to open and run updates.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a life saver! I've been using TurboTax for 20 years and it just keeps getting better. I'm retired but I also have a small business. TT retrieves information from prior returns and makes filling in the current forms easy. I love not having to deal with the actual tax forms, relying on the program to insert the numbers I supply in the appropriate blanks. For me it's worth every penny that they charge.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy to Use! Great experience, was able to look up information that I needed and complete my returns quickly and confidently.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is amazing The experience with TurboTax is amazing it's easy quick and if you need help the experts are right there to help you I would recommend TurboTax to anybody
Date published: 2023-02-16
Rated 3 out of 5 by from Turbo is getting worst Very poor communications with tax experts. Three calls zero results. Set up for a phone call never called back. Questioned experts about why I couldn't use all the interest on our properties. Didn't have an idea how to fix. Discounted the call when trying to get someone to help. I have been doing my taxes with Turbo for years. This will be my last. I seen things on my last years return that was incorrect. I don't know how it was on my report.
Date published: 2023-02-16
Rated 5 out of 5 by from User friendly The online free edition was perfect for my needs. I was able to file taxes in less than 30 mins
Date published: 2023-02-16
Rated 5 out of 5 by from Amazing Service I had an unusual situation and Christine (My tax expert) was able to help me figure it out with a little bit of digging. Then she helped me finish my return and submit. I'm so glad to be done with my taxes. The extra money that I'm getting back, due to Christine's help, is an added bonus.
Date published: 2023-02-16
Rated 5 out of 5 by from Simple and Easy! I do my taxes on here each year Great, simple and easy to figure out. I recommend doing your own taxes, you know what is going on.
Date published: 2023-02-16
Rated 1 out of 5 by from Quite Disappointed I have used Turbotax for over 10 years. But Glitches in the CD made it impossible to use. As the glitches could not be updated, thus making the purchase wasted. I was forced to purchase the more expensive online version. Or maybe that was the plan all along. Make the less expensive version useless so they have to purchase the more expensive one. I was suppose to get a refund for the CD version and partial refund on the online fees. But as of now, I have not.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy and flawless I had a very low-stress experience using Turbo Tax. Will do it again next year!!!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12700
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from COULD BE MORE USER FRIENDLY I have used Turbo Tax for several years but it is frustrating in a couple of ways: 1) It would be nice to be able to access the software without having to install updates when you just need to check an entry, 2) when you import data from a previous year, the software should know whether you itemized on the previous year's return without asking. 3) Program takes too long to open and run updates.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is a life saver! I've been using TurboTax for 20 years and it just keeps getting better. I'm retired but I also have a small business. TT retrieves information from prior returns and makes filling in the current forms easy. I love not having to deal with the actual tax forms, relying on the program to insert the numbers I supply in the appropriate blanks. For me it's worth every penny that they charge.
Date published: 2023-02-16
Rated 5 out of 5 by from Very Easy to Use! Great experience, was able to look up information that I needed and complete my returns quickly and confidently.
Date published: 2023-02-16
Rated 5 out of 5 by from TurboTax is amazing The experience with TurboTax is amazing it's easy quick and if you need help the experts are right there to help you I would recommend TurboTax to anybody
Date published: 2023-02-16
Rated 3 out of 5 by from Turbo is getting worst Very poor communications with tax experts. Three calls zero results. Set up for a phone call never called back. Questioned experts about why I couldn't use all the interest on our properties. Didn't have an idea how to fix. Discounted the call when trying to get someone to help. I have been doing my taxes with Turbo for years. This will be my last. I seen things on my last years return that was incorrect. I don't know how it was on my report.
Date published: 2023-02-16
Rated 5 out of 5 by from User friendly The online free edition was perfect for my needs. I was able to file taxes in less than 30 mins
Date published: 2023-02-16
Rated 5 out of 5 by from Amazing Service I had an unusual situation and Christine (My tax expert) was able to help me figure it out with a little bit of digging. Then she helped me finish my return and submit. I'm so glad to be done with my taxes. The extra money that I'm getting back, due to Christine's help, is an added bonus.
Date published: 2023-02-16
Rated 5 out of 5 by from Simple and Easy! I do my taxes on here each year Great, simple and easy to figure out. I recommend doing your own taxes, you know what is going on.
Date published: 2023-02-16
Rated 1 out of 5 by from Quite Disappointed I have used Turbotax for over 10 years. But Glitches in the CD made it impossible to use. As the glitches could not be updated, thus making the purchase wasted. I was forced to purchase the more expensive online version. Or maybe that was the plan all along. Make the less expensive version useless so they have to purchase the more expensive one. I was suppose to get a refund for the CD version and partial refund on the online fees. But as of now, I have not.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy and flawless I had a very low-stress experience using Turbo Tax. Will do it again next year!!!
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12700