TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Taxes Made Simple Turbo Tax makes filing taxes fun. It allows you to receive the best refund. I have learned so much. Such as things I did not think mattered and would help my refund.
Date published: 2022-02-15
Rated 5 out of 5 by from easy to use Super easy to use. The import feature for investments is very handy.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax makes filing easy I feel secure in using TurboTax to file my income tax returns
Date published: 2022-02-15
Rated 5 out of 5 by from YAY TURBOTAX!! Always stress-free when filing my taxes through TurboTax! Easy-breezy and so quick to use! Best platform hands down!!!
Date published: 2022-02-15
Rated 2 out of 5 by from Not as good this year In past years Turbo Tax has been a smooth and easy process. This year all was going well until It came time to pay on line with a credit card, The federal did not ask for any credit card info, but did say it would get that info later. The Mass State tax page sent me to a link that a once done adding the info I was directed to refresh because the time period had expired. By doing so I was directed to do the payment process all over again. This caused me to make 2 payments to the Mass Dept of Revenue instead of one. I am now in the process of trying to get the second payment refunded. To add to the frustration, the turbo tax program would not let me proceed any further. A call to turbotax got me the following e-mail: Thank you for contacting TurboTax Support. Here is the information we discussed during our call: https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/00/964034 I would like to make sure this has been completely resolved for you. Should you need to contact us again about this situation, you may use case number 1488943262 as the Support ID. Thank you, Charlene L. I completed the form but have yet to hear anything back. End result, I printed out my completed returns and am now mailing them. This entire process was terrible, as if we don't have enough to worry about in today's life!!! I'm not happy with Turbo Tax or the Mass web site.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome! I've used Turbo Tax for years and it is THE BEST!! THANKS!
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tqx is the best way to go. I had a great experience with Turbo Tax, when there is a mistake they help you to get it straight and send it back in to be processed.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is how taxes should be I had always used a family member CPA to do our taxes, this year I decided to file myself using TurboTax and was shocked at how fast, easy and helpful it is. They really do walk you through the whole process and can make even complicated tax situations easy.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is the best way to file taxes Turbo tax is an awesome easy tool to use to file taxes. They help you review so that you can feel confident that you have not made any mistakes..
Date published: 2022-02-15
Rated 3 out of 5 by from turbo tax is decent alot of sections were confusing , more specific answers to my questions would have helped
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12696
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Taxes Made Simple Turbo Tax makes filing taxes fun. It allows you to receive the best refund. I have learned so much. Such as things I did not think mattered and would help my refund.
Date published: 2022-02-15
Rated 5 out of 5 by from easy to use Super easy to use. The import feature for investments is very handy.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax makes filing easy I feel secure in using TurboTax to file my income tax returns
Date published: 2022-02-15
Rated 5 out of 5 by from YAY TURBOTAX!! Always stress-free when filing my taxes through TurboTax! Easy-breezy and so quick to use! Best platform hands down!!!
Date published: 2022-02-15
Rated 2 out of 5 by from Not as good this year In past years Turbo Tax has been a smooth and easy process. This year all was going well until It came time to pay on line with a credit card, The federal did not ask for any credit card info, but did say it would get that info later. The Mass State tax page sent me to a link that a once done adding the info I was directed to refresh because the time period had expired. By doing so I was directed to do the payment process all over again. This caused me to make 2 payments to the Mass Dept of Revenue instead of one. I am now in the process of trying to get the second payment refunded. To add to the frustration, the turbo tax program would not let me proceed any further. A call to turbotax got me the following e-mail: Thank you for contacting TurboTax Support. Here is the information we discussed during our call: https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/00/964034 I would like to make sure this has been completely resolved for you. Should you need to contact us again about this situation, you may use case number 1488943262 as the Support ID. Thank you, Charlene L. I completed the form but have yet to hear anything back. End result, I printed out my completed returns and am now mailing them. This entire process was terrible, as if we don't have enough to worry about in today's life!!! I'm not happy with Turbo Tax or the Mass web site.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Awesome! I've used Turbo Tax for years and it is THE BEST!! THANKS!
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tqx is the best way to go. I had a great experience with Turbo Tax, when there is a mistake they help you to get it straight and send it back in to be processed.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is how taxes should be I had always used a family member CPA to do our taxes, this year I decided to file myself using TurboTax and was shocked at how fast, easy and helpful it is. They really do walk you through the whole process and can make even complicated tax situations easy.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is the best way to file taxes Turbo tax is an awesome easy tool to use to file taxes. They help you review so that you can feel confident that you have not made any mistakes..
Date published: 2022-02-15
Rated 3 out of 5 by from turbo tax is decent alot of sections were confusing , more specific answers to my questions would have helped
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12696