TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Really Easy To Use Even if you are not computer savory, it is to complete your taxes with questions answered immediately and even an advisory to help.
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax expert was amazing! Turbo tax specialist called me and went through my taxes with me. He made sure everything was correct before I submitted.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was Extremely Helpful! This is my third year with using TurboTax Online services and I love it! It is extremely user friendly and has so many ways to get your possible questions you have answered! Will continue to recommend the services to friends and family!
Date published: 2021-02-16
Rated 5 out of 5 by from Love turbo tax Been using turbo tax for years love this service so easy to use & loads of help if needed
Date published: 2021-02-16
Rated 1 out of 5 by from Issues I always come across issues with this, this time there was a select an option box that I accidentally left at the default "choose a county", and though selecting nothing shouldn't even be accepted as an option, it still let me continue. I gave the false sense of security with it with its "combing through details" animation, so I sent it off to have my state fail. Not only is it unwelcome to get the following audit email, but my second-time going to fix it, rather them taking me to the issue, it sends me a message that was convoluted with a 90% unrelated CD chat. After that, it tried to funnel me straight to resending it without fixing the error! Every year there is always something a bit off about turbotax. Last year I paid for the full-on service to help me with my double account but they couldn't help. I wish I didn't have to make their second account in the first place but sometimes is you want to go back a day later and fix a miss understood error, it won't let you without finishing the section which isn't ideal, but nothing compared to the issues of having a second account. Another thing that is kind of odd, you cant select the type in certain areas which is just a strange web design. I imagine I am one of the few that keeps running into these rabbit holes but after a few years, I felt I should say something.
Date published: 2021-02-16
Rated 5 out of 5 by from So easy! I went to the government website for the free tax forms and found them to be so confusing. Turbo Tax automatically filled out the forms. It was so easy!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is awesome ! Quick and simple! Use it every year and will continue to use it
Date published: 2021-02-16
Rated 3 out of 5 by from review software seems to get harder each year. the prices to file also seems to get higher each year. thinking of using another service next year.
Date published: 2021-02-16
Rated 1 out of 5 by from it says free then its 40 then its 120 They force you to upgrade so they can make you pay more money..... Its frustrating
Date published: 2021-02-16
Rated 1 out of 5 by from SUCKS MY RETURN WAS REJECTED 5 TIMES AFTER YOUR PEOPLE AND THE SOFTWARE SAYS ITS READY
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12694
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Really Easy To Use Even if you are not computer savory, it is to complete your taxes with questions answered immediately and even an advisory to help.
Date published: 2021-02-16
Rated 5 out of 5 by from turbo tax expert was amazing! Turbo tax specialist called me and went through my taxes with me. He made sure everything was correct before I submitted.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax was Extremely Helpful! This is my third year with using TurboTax Online services and I love it! It is extremely user friendly and has so many ways to get your possible questions you have answered! Will continue to recommend the services to friends and family!
Date published: 2021-02-16
Rated 5 out of 5 by from Love turbo tax Been using turbo tax for years love this service so easy to use & loads of help if needed
Date published: 2021-02-16
Rated 1 out of 5 by from Issues I always come across issues with this, this time there was a select an option box that I accidentally left at the default "choose a county", and though selecting nothing shouldn't even be accepted as an option, it still let me continue. I gave the false sense of security with it with its "combing through details" animation, so I sent it off to have my state fail. Not only is it unwelcome to get the following audit email, but my second-time going to fix it, rather them taking me to the issue, it sends me a message that was convoluted with a 90% unrelated CD chat. After that, it tried to funnel me straight to resending it without fixing the error! Every year there is always something a bit off about turbotax. Last year I paid for the full-on service to help me with my double account but they couldn't help. I wish I didn't have to make their second account in the first place but sometimes is you want to go back a day later and fix a miss understood error, it won't let you without finishing the section which isn't ideal, but nothing compared to the issues of having a second account. Another thing that is kind of odd, you cant select the type in certain areas which is just a strange web design. I imagine I am one of the few that keeps running into these rabbit holes but after a few years, I felt I should say something.
Date published: 2021-02-16
Rated 5 out of 5 by from So easy! I went to the government website for the free tax forms and found them to be so confusing. Turbo Tax automatically filled out the forms. It was so easy!
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is awesome ! Quick and simple! Use it every year and will continue to use it
Date published: 2021-02-16
Rated 3 out of 5 by from review software seems to get harder each year. the prices to file also seems to get higher each year. thinking of using another service next year.
Date published: 2021-02-16
Rated 1 out of 5 by from it says free then its 40 then its 120 They force you to upgrade so they can make you pay more money..... Its frustrating
Date published: 2021-02-16
Rated 1 out of 5 by from SUCKS MY RETURN WAS REJECTED 5 TIMES AFTER YOUR PEOPLE AND THE SOFTWARE SAYS ITS READY
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12694