TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from thanks turbo tax thanks again for the excellent help. Another great year!!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is the BEST!! I have been using TurboTax for the past 9 years. I never have to stress about filing my taxes because TurboTax is so easy and explains things so I can understand. This year TurboTax also helped to find my stimulus check which was such a blessing because 2020 was a rough year for me. I will continue to use TurboTax for my future tax seasons to come.
Date published: 2021-02-19
Rated 3 out of 5 by from Not as reliable as it used to be, hidden fees I used to use TurboTax years ago when the fees were not as outrageous as they are now. At that time, I didn't own a home and was only single. Simple tax return and quick turnaround at the Costco price ticket for the software. Then I had a tax preparer for a few years due to my job. That was awesome! After that, I switched to H&R Block, and I loved how their software worked. Flawless! This is the second year I went back with TurboTax. Last year it worked OK. I bought the deluxe and had to pay the additional $15 for the state. This year, the state fee went up to $20, which was not disclosed on the package. And then the software could not figure out how to handle that I don't way into Social Security. Gave me an error message. I had to call support, but since the rep was in Ohio, he was not much help either. I had to figure it out for myself (delete the zero and leave the line item blank), and then I was able to file. Then a few days later, my state return was rejected due to an error in the software. Turns out I am able to write off all those home office expenses after all. I had to redo both (Fed and State), invest another 90 minutes and then was able to file state again. Let's hope it's fine now. Not sure if I will use TurboTax again next year.
Date published: 2021-02-19
Rated 5 out of 5 by from The best! I have been using them for YEARS. Super easy, user-friendly, and overall awesome!
Date published: 2021-02-19
Rated 5 out of 5 by from Not too difficult to use Not done because there was no need to do it at this time.
Date published: 2021-02-19
Rated 5 out of 5 by from Eazy Peazy Year after year it just keeps getting easier. Info features easy to access. Straight forward.
Date published: 2021-02-19
Rated 5 out of 5 by from Very Easy with Turbo Tax Easy to use. Takes all the complicated calculations of tax prep off your shoulders.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax makes filing taxes so much easier! Turbotax is convenient, thorough. and easy to understand. It walks you through the tax filing process step by step and offers support from qualified professionals.I give it 5 points out of five!
Date published: 2021-02-19
Rated 4 out of 5 by from Convenient and quick Use TurboTax every year, always a good experience. 4/5 stars this year for flagging something multiple times that wasn't an error and not making it easier to find, check, and fix/verify that it's correct.
Date published: 2021-02-19
Rated 4 out of 5 by from its great but they add more cost every year is great , easy to fallow and do, quick response help online when needed
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 12663
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from thanks turbo tax thanks again for the excellent help. Another great year!!
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is the BEST!! I have been using TurboTax for the past 9 years. I never have to stress about filing my taxes because TurboTax is so easy and explains things so I can understand. This year TurboTax also helped to find my stimulus check which was such a blessing because 2020 was a rough year for me. I will continue to use TurboTax for my future tax seasons to come.
Date published: 2021-02-19
Rated 3 out of 5 by from Not as reliable as it used to be, hidden fees I used to use TurboTax years ago when the fees were not as outrageous as they are now. At that time, I didn't own a home and was only single. Simple tax return and quick turnaround at the Costco price ticket for the software. Then I had a tax preparer for a few years due to my job. That was awesome! After that, I switched to H&R Block, and I loved how their software worked. Flawless! This is the second year I went back with TurboTax. Last year it worked OK. I bought the deluxe and had to pay the additional $15 for the state. This year, the state fee went up to $20, which was not disclosed on the package. And then the software could not figure out how to handle that I don't way into Social Security. Gave me an error message. I had to call support, but since the rep was in Ohio, he was not much help either. I had to figure it out for myself (delete the zero and leave the line item blank), and then I was able to file. Then a few days later, my state return was rejected due to an error in the software. Turns out I am able to write off all those home office expenses after all. I had to redo both (Fed and State), invest another 90 minutes and then was able to file state again. Let's hope it's fine now. Not sure if I will use TurboTax again next year.
Date published: 2021-02-19
Rated 5 out of 5 by from The best! I have been using them for YEARS. Super easy, user-friendly, and overall awesome!
Date published: 2021-02-19
Rated 5 out of 5 by from Not too difficult to use Not done because there was no need to do it at this time.
Date published: 2021-02-19
Rated 5 out of 5 by from Eazy Peazy Year after year it just keeps getting easier. Info features easy to access. Straight forward.
Date published: 2021-02-19
Rated 5 out of 5 by from Very Easy with Turbo Tax Easy to use. Takes all the complicated calculations of tax prep off your shoulders.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax makes filing taxes so much easier! Turbotax is convenient, thorough. and easy to understand. It walks you through the tax filing process step by step and offers support from qualified professionals.I give it 5 points out of five!
Date published: 2021-02-19
Rated 4 out of 5 by from Convenient and quick Use TurboTax every year, always a good experience. 4/5 stars this year for flagging something multiple times that wasn't an error and not making it easier to find, check, and fix/verify that it's correct.
Date published: 2021-02-19
Rated 4 out of 5 by from its great but they add more cost every year is great , easy to fallow and do, quick response help online when needed
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 12663