TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Unhelpful Used live help the last two years and they are never helpful and do not understand anything more than making sure boxes are checked. "Tax Experts" are only versed in simple, basic tax returns but you never get connected to an actual tax expert.
Date published: 2021-02-24
Rated 5 out of 5 by from Beautiful I have been using this service repeatedly for years and it been so great
Date published: 2021-02-24
Rated 5 out of 5 by from What a sanity saver! I love how TurboTax gently guides you through the tax filing process. TurboTax has an unrivaled ability to simplify taxes, even for those with active side hustles! Whatever your situation, TurboTax can handle it. I have been a Turbo Tax customer for more than 15 years, and it is hands down the most secure, easiest, and accurate. No matter what has gone in my life in that tax year, Turbo Tax could help. I love how this year's version uses everyday conversation-like language, that allows me to do my taxes with no mental strain what so ever.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Excellent and easy to use not confusing at all. Very happy
Date published: 2021-02-24
Rated 5 out of 5 by from very helpful Debbi was very helpful , everything is all straightened out
Date published: 2021-02-24
Rated 4 out of 5 by from Easy and reliable except one thing. It's very easy! they even fetched some of my W2s automatically! Everything is so clear and on point, it's amazing. If your taxes are not complicated and pretty straightforward, don't hesitate. The expert that helped me was very helpful and on point. One thing that bothered me is that after i spent all this time and put all the numbers and documents believing that it's gonna be free, at the final step they let me know that i can't use the free edition because i have a ROTH 401k plan and i need to pay 90$. couldn't you say that from the beginning or at least when i put the 401k details in? at this point, i was already locked in and put all this effort that i just went along with it, but it feels like a "gotcha" moment that kinda disappointing (not the price, but the waiting for the last moment)
Date published: 2021-02-24
Rated 4 out of 5 by from im a little disappointed I have filed with Turbo Tax for many years and just in the last few have I had a problem. When we get to the section for paying my state taxes, Turbo Tax charges me $40 for the money to come out of my federal return when I have already paid using another method. I have tried everything possible to remedy this to no avail. Now I wonder if the state taxes will be paid again out of my Federal refund. I don't believe I will be using Turbo Tax next year. Very disappointed.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is very easy to use and awesome!!!! Ive used them for two years straight & I love it!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy Very fast and simple to use. Had absolutely no issues navigating site.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for years....Secure updated trusted site
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12649
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Unhelpful Used live help the last two years and they are never helpful and do not understand anything more than making sure boxes are checked. "Tax Experts" are only versed in simple, basic tax returns but you never get connected to an actual tax expert.
Date published: 2021-02-24
Rated 5 out of 5 by from Beautiful I have been using this service repeatedly for years and it been so great
Date published: 2021-02-24
Rated 5 out of 5 by from What a sanity saver! I love how TurboTax gently guides you through the tax filing process. TurboTax has an unrivaled ability to simplify taxes, even for those with active side hustles! Whatever your situation, TurboTax can handle it. I have been a Turbo Tax customer for more than 15 years, and it is hands down the most secure, easiest, and accurate. No matter what has gone in my life in that tax year, Turbo Tax could help. I love how this year's version uses everyday conversation-like language, that allows me to do my taxes with no mental strain what so ever.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Excellent and easy to use not confusing at all. Very happy
Date published: 2021-02-24
Rated 5 out of 5 by from very helpful Debbi was very helpful , everything is all straightened out
Date published: 2021-02-24
Rated 4 out of 5 by from Easy and reliable except one thing. It's very easy! they even fetched some of my W2s automatically! Everything is so clear and on point, it's amazing. If your taxes are not complicated and pretty straightforward, don't hesitate. The expert that helped me was very helpful and on point. One thing that bothered me is that after i spent all this time and put all the numbers and documents believing that it's gonna be free, at the final step they let me know that i can't use the free edition because i have a ROTH 401k plan and i need to pay 90$. couldn't you say that from the beginning or at least when i put the 401k details in? at this point, i was already locked in and put all this effort that i just went along with it, but it feels like a "gotcha" moment that kinda disappointing (not the price, but the waiting for the last moment)
Date published: 2021-02-24
Rated 4 out of 5 by from im a little disappointed I have filed with Turbo Tax for many years and just in the last few have I had a problem. When we get to the section for paying my state taxes, Turbo Tax charges me $40 for the money to come out of my federal return when I have already paid using another method. I have tried everything possible to remedy this to no avail. Now I wonder if the state taxes will be paid again out of my Federal refund. I don't believe I will be using Turbo Tax next year. Very disappointed.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is very easy to use and awesome!!!! Ive used them for two years straight & I love it!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy Very fast and simple to use. Had absolutely no issues navigating site.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for years....Secure updated trusted site
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12649