TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great product, easy to use. I am a repeat user of turbo tax. It really makes filing your taxes easy and straightforward.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is amazing! It's very easy to use and finds every possible tax break. It makes filing your taxes easy!
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy and User Friendly! We did not engage with any experts this year. We felt the directions were very easy to follow and had all of our paperwork and forms prepared ahead of time.
Date published: 2021-02-23
Rated 5 out of 5 by from simple and efficient No issues, smooth and simple which is rare these days
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing Customer service is amazing, this was such a convenient way to file taxes!
Date published: 2021-02-23
Rated 5 out of 5 by from great great gets it right every time ant the service is great
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Is Fast Turbo Tax online is a quick and easy way to do taxes. I even did them for free!
Date published: 2021-02-23
Rated 2 out of 5 by from Usually awesome service I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is awesome and easy! So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesone Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12625
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great product, easy to use. I am a repeat user of turbo tax. It really makes filing your taxes easy and straightforward.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is amazing! It's very easy to use and finds every possible tax break. It makes filing your taxes easy!
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy and User Friendly! We did not engage with any experts this year. We felt the directions were very easy to follow and had all of our paperwork and forms prepared ahead of time.
Date published: 2021-02-23
Rated 5 out of 5 by from simple and efficient No issues, smooth and simple which is rare these days
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing Customer service is amazing, this was such a convenient way to file taxes!
Date published: 2021-02-23
Rated 5 out of 5 by from great great gets it right every time ant the service is great
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Is Fast Turbo Tax online is a quick and easy way to do taxes. I even did them for free!
Date published: 2021-02-23
Rated 2 out of 5 by from Usually awesome service I've used Turbo Tax for the last several years and never had a problem at all. This year my forms were a little different and I had to ask for some additional help. I needed to talk to someone about my issue so i paid an extra 40 dollars to contact someone by messenger. The first person who helped me did their best but the problem appeared again after we finished the conversation. So I went to LiveChat again, waited several minutes to be connected only to have the person send my links to different websites with wordy answers my little brain could not comprehend. I asked for more assistance and got more links. Finally I asked if I could speak to someone on the phone and they told me I could but didn't make any effort to direct me how to do that. It was easy enough to figure out though. After that I waited for my call. The assistant answered and we worked on the same problem again and he had me do the same thing the first assistant had me do. I told him it didn't work before and I needed to answer the question the form wanted me to fill out. He was convinced it was a technical issue and said he needed an expert, this all took about another hour to figure out. Then he had me wait on the phone for another 40 minutes which I eventually gave up waiting for. I never spoke to the supposed expert and this all kind of left me in a bad mood. I tried to complete the form on my own to the best of my naive ability. I surely hope the IRS doesn't come after me with any additional fees, I really tried. I really wished I hadn't paid to talk to anyone though since it was so unhelpful and misleading. Hopefully next year is easier.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax is awesome and easy! So easy they do it for you. I didn't need any help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is Awesone Great way to get your taxes done. Very easy to do. Great team to help you along the way
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12625