TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Delay in ability to file w/ no explanation I was unable to complete filling in various forms. It took me hours online and on the phone to find out that the forms were not yet available. When I found the website that listed the availability the date kept getting extended every week for 5 weeks in a row. When it said it was available I was able to complete the form, but able to e-file. Another hour on the phone told me to wait another 24 hours. The process was very painful and very time consuming. It could have been much quicker and easier if TurboTax explained it better in error messages and managed my expectations.
Date published: 2022-03-05
Rated 2 out of 5 by from It was easy Well I thought I was only paying $49 until I got to the end and it’s $147.00 I didn’t like that at all I feel I was misled…..☹️
Date published: 2022-03-05
Rated 4 out of 5 by from Turbo tax is a great product Really like the ease of use, but for a simple college student return with total income less than $10k , it is much too expensive. /Did not need to use ANY assistance , live or otherwise
Date published: 2022-03-05
Rated 5 out of 5 by from The best I have. so far so good. I will buy it again, and I will refer to my friends too.
Date published: 2022-03-05
Rated 5 out of 5 by from Wonderful It was really easy to get through - filed today - anxious for refund
Date published: 2022-03-05
Rated 1 out of 5 by from Nothing Deluxe about it! W2 Import doesn't work, Intuit should just have an OCR program embedded that can read W2s, product states free e-file but I still keep having to pay for state and there definetely needs to have an online save function for previous years in case users don't keep previous years returns on their computers or at the minimum a relationship with the IRS to pull previous years filed transcripts. These are simple things that consumers should be getting when they pay for a product such as this.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is NOT awesome No Form 1116 Schedule B therefore E-file not allowed by IRS. NOT GOOD in 2021
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Service Wow, what an experience, Debbie my expert preparer is the best, give her what she need and she's iff and running to complete your taxes.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbotax user for 10+ years I've used Turbotax for 10+ years. I ran into a situation that was new this year and needed to utilize the expert help. The tax person came online and was able to review my return and fix the issue for me. It was seamless to activate the feature and the help was on line after a short wait. It wasn't an inexpensive option in my opinion but in this instance was worth it.
Date published: 2022-03-05
Rated 5 out of 5 by from Super Easy Easy to use and seems to get easier every year. Best tax program out there.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 12621
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Delay in ability to file w/ no explanation I was unable to complete filling in various forms. It took me hours online and on the phone to find out that the forms were not yet available. When I found the website that listed the availability the date kept getting extended every week for 5 weeks in a row. When it said it was available I was able to complete the form, but able to e-file. Another hour on the phone told me to wait another 24 hours. The process was very painful and very time consuming. It could have been much quicker and easier if TurboTax explained it better in error messages and managed my expectations.
Date published: 2022-03-05
Rated 2 out of 5 by from It was easy Well I thought I was only paying $49 until I got to the end and it’s $147.00 I didn’t like that at all I feel I was misled…..☹️
Date published: 2022-03-05
Rated 4 out of 5 by from Turbo tax is a great product Really like the ease of use, but for a simple college student return with total income less than $10k , it is much too expensive. /Did not need to use ANY assistance , live or otherwise
Date published: 2022-03-05
Rated 5 out of 5 by from The best I have. so far so good. I will buy it again, and I will refer to my friends too.
Date published: 2022-03-05
Rated 5 out of 5 by from Wonderful It was really easy to get through - filed today - anxious for refund
Date published: 2022-03-05
Rated 1 out of 5 by from Nothing Deluxe about it! W2 Import doesn't work, Intuit should just have an OCR program embedded that can read W2s, product states free e-file but I still keep having to pay for state and there definetely needs to have an online save function for previous years in case users don't keep previous years returns on their computers or at the minimum a relationship with the IRS to pull previous years filed transcripts. These are simple things that consumers should be getting when they pay for a product such as this.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is NOT awesome No Form 1116 Schedule B therefore E-file not allowed by IRS. NOT GOOD in 2021
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Service Wow, what an experience, Debbie my expert preparer is the best, give her what she need and she's iff and running to complete your taxes.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbotax user for 10+ years I've used Turbotax for 10+ years. I ran into a situation that was new this year and needed to utilize the expert help. The tax person came online and was able to review my return and fix the issue for me. It was seamless to activate the feature and the help was on line after a short wait. It wasn't an inexpensive option in my opinion but in this instance was worth it.
Date published: 2022-03-05
Rated 5 out of 5 by from Super Easy Easy to use and seems to get easier every year. Best tax program out there.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 12621