TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from So easy to use! Very easy to navigate & use! First time I used a tax software it was wonderful!
Date published: 2021-02-23
Rated 4 out of 5 by from You have very nice options for help I paid for the call option, which was nice. The second time I called I got a robo call back and was put on hold. No one ever came to the line and it disconnected after 20 minutes. I figured out the problem myself but that shouldn't have happened.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to follow instructions and helpful hints I have been using Turbo Tax for many years, and every year I actually look forward to tax season. As a single mom, I don't have a lot of time or energy left come tax season so the simplicity of Turbo Tax is a lifesaver. The process is fast, easy, and reliable with Turbo Tax. I am very satisfied and I honestly can't think of ever using anything else. This year I even had the help of a tax expert, for free, when one question gave me pause. I highly recommend Turbo Tax.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Job Turbo Tax It's a great system with help readily available! The tax specialists I spoke with (4 x) were professional, knowledgeable and extremely helpful! They never made me feel stupid for the questions I asked and especially "Carlette" was terrific, explaining things to me in a way I could understand.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is easy until it's not TurboTax Business is great and asks all the questions and does all the appropriate forms. But then I tried to e-file and it kept coming back to reviews, saying that there was additional information needed. Several different forms came up for review, but there was no request for information. I even re-entered all of the State information, and still it happened. I ended up deleting one of the forms (because I hadn't needed it last year) and the e-file worked. I still don't understand what it was looking for, why it created that form to begin with, or how you're supposed to figure out what information is still needed. Very frustrating. I've used TurboTax for years, for both personal and my business taxes, and this is the first time this has happened.
Date published: 2021-02-23
Rated 5 out of 5 by from Soooo easy The expert was quick even with 12 questions ahead of me and answered it like a real person. Website is real easy to navigate and legitimately free
Date published: 2021-02-23
Rated 5 out of 5 by from Great He was very knowledgeable. That is all I have to say.
Date published: 2021-02-23
Rated 5 out of 5 by from Use it every year! We have used this tax prep software ever since the first year it was available and will continue to use it!
Date published: 2021-02-23
Rated 3 out of 5 by from It's ok I don't think it's accurate - gets complicated at times
Date published: 2021-02-23
Rated 5 out of 5 by from easy, quick, and trusworthy I love how quick and easy turbo tax is!! This is my third year using it and I will probably use it forever.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12592
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So easy to use! Very easy to navigate & use! First time I used a tax software it was wonderful!
Date published: 2021-02-23
Rated 4 out of 5 by from You have very nice options for help I paid for the call option, which was nice. The second time I called I got a robo call back and was put on hold. No one ever came to the line and it disconnected after 20 minutes. I figured out the problem myself but that shouldn't have happened.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to follow instructions and helpful hints I have been using Turbo Tax for many years, and every year I actually look forward to tax season. As a single mom, I don't have a lot of time or energy left come tax season so the simplicity of Turbo Tax is a lifesaver. The process is fast, easy, and reliable with Turbo Tax. I am very satisfied and I honestly can't think of ever using anything else. This year I even had the help of a tax expert, for free, when one question gave me pause. I highly recommend Turbo Tax.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Job Turbo Tax It's a great system with help readily available! The tax specialists I spoke with (4 x) were professional, knowledgeable and extremely helpful! They never made me feel stupid for the questions I asked and especially "Carlette" was terrific, explaining things to me in a way I could understand.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is easy until it's not TurboTax Business is great and asks all the questions and does all the appropriate forms. But then I tried to e-file and it kept coming back to reviews, saying that there was additional information needed. Several different forms came up for review, but there was no request for information. I even re-entered all of the State information, and still it happened. I ended up deleting one of the forms (because I hadn't needed it last year) and the e-file worked. I still don't understand what it was looking for, why it created that form to begin with, or how you're supposed to figure out what information is still needed. Very frustrating. I've used TurboTax for years, for both personal and my business taxes, and this is the first time this has happened.
Date published: 2021-02-23
Rated 5 out of 5 by from Soooo easy The expert was quick even with 12 questions ahead of me and answered it like a real person. Website is real easy to navigate and legitimately free
Date published: 2021-02-23
Rated 5 out of 5 by from Great He was very knowledgeable. That is all I have to say.
Date published: 2021-02-23
Rated 5 out of 5 by from Use it every year! We have used this tax prep software ever since the first year it was available and will continue to use it!
Date published: 2021-02-23
Rated 3 out of 5 by from It's ok I don't think it's accurate - gets complicated at times
Date published: 2021-02-23
Rated 5 out of 5 by from easy, quick, and trusworthy I love how quick and easy turbo tax is!! This is my third year using it and I will probably use it forever.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12592