TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
L Bell 1 from
very easy and convenient
This was my first year using turbo tax and I love it ! Very easy.
Date published: 2021-02-17
Rated 5 out of 5 by
TRBrown7 from
Awsome
Led Thrue with no problem from beginning to end I loved it
Date published: 2021-02-17
Rated 5 out of 5 by
Helpful Lady from
She was a great help
She was a great help She able to help understnd things I knew nothing about
Date published: 2021-02-17
Rated 2 out of 5 by
Neuchâtel from
2020 tax info input: buggier & confusing
Had to speak with two techs and second one had to send me to a tax expert. Not due to complicated tax situations, but because Turbotax input process had some dead-ends where there was no clarification about what Turbotax was asking for or why inputting (any) dollar value was being rejected. Initially it established I was clearly a candidate for the standard deduction, but at the end there were all these deduction items to review and no helpful prompts for some. That is where I got totally tangled up, even though my 2020 tax filing situation was very basic compared to most years. Also at one point it told me I was doing the free-version of Turbotax - which was not true. This negative review in no way is criticism of the techs and tax accountant who rescued me. They were professional and excellent, but their help should not have been needed by a 7-year user with an unusually straightforward tax situation. If I encounter similar issues next year, I will back-out and try some other product.
Date published: 2021-02-17
Rated 1 out of 5 by
lardog33 from
I am very displeased with Turbo Tax
My 2020 state return is not an amended return; however the turbo tax software believes that it is. Not only won't the software get past the software glitch, but I cant get a live person to help me fix it without paying $90. I don't want tax advice. I want support for the defective software. Looks like I will be filing electronically somewhere else for my state return.
Date published: 2021-02-17
Rated 5 out of 5 by
grammie59 from
Turbo Tax is fantastic
Turbo tax is very easy to follow for someone doing their own taxes
Date published: 2021-02-17
Rated 5 out of 5 by
BJMKM from
User friendly and logical
The prompts and instructions are user friendly and easy to understand and follow. Expert advice is available and supportive.
Date published: 2021-02-17
Rated 4 out of 5 by
wickedsoul17 from
awesome
i have always had great luck with turbo tax! ill always use them
Date published: 2021-02-17
Rated 1 out of 5 by
null from
Unable to E-File
I've never had issues with Turbo Tax; however, this year I didn't get my stimulus check and then cannot E-File. I feel it's something Turbo Tax has done and I refuse to use it again next year because they won't let you E-File for free via their website if you are claiming student loan taxes--want to force you to upgrade
Date published: 2021-02-17
Rated 5 out of 5 by
AprilL82 from
Awesome experience and user friendly!
Very easy to use! I had a lot of changes in 2020 and it guided me through each one.
All TurboTax® Offerings Reviews - Page 12591
Date published: 2021-02-17
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
L Bell 1 from
very easy and convenient
This was my first year using turbo tax and I love it ! Very easy.
Date published: 2021-02-17
Rated 5 out of 5 by
TRBrown7 from
Awsome
Led Thrue with no problem from beginning to end I loved it
Date published: 2021-02-17
Rated 5 out of 5 by
Helpful Lady from
She was a great help
She was a great help She able to help understnd things I knew nothing about
Date published: 2021-02-17
Rated 2 out of 5 by
Neuchâtel from
2020 tax info input: buggier & confusing
Had to speak with two techs and second one had to send me to a tax expert. Not due to complicated tax situations, but because Turbotax input process had some dead-ends where there was no clarification about what Turbotax was asking for or why inputting (any) dollar value was being rejected. Initially it established I was clearly a candidate for the standard deduction, but at the end there were all these deduction items to review and no helpful prompts for some. That is where I got totally tangled up, even though my 2020 tax filing situation was very basic compared to most years. Also at one point it told me I was doing the free-version of Turbotax - which was not true. This negative review in no way is criticism of the techs and tax accountant who rescued me. They were professional and excellent, but their help should not have been needed by a 7-year user with an unusually straightforward tax situation. If I encounter similar issues next year, I will back-out and try some other product.
Date published: 2021-02-17
Rated 1 out of 5 by
lardog33 from
I am very displeased with Turbo Tax
My 2020 state return is not an amended return; however the turbo tax software believes that it is. Not only won't the software get past the software glitch, but I cant get a live person to help me fix it without paying $90. I don't want tax advice. I want support for the defective software. Looks like I will be filing electronically somewhere else for my state return.
Date published: 2021-02-17
Rated 5 out of 5 by
grammie59 from
Turbo Tax is fantastic
Turbo tax is very easy to follow for someone doing their own taxes
Date published: 2021-02-17
Rated 5 out of 5 by
BJMKM from
User friendly and logical
The prompts and instructions are user friendly and easy to understand and follow. Expert advice is available and supportive.
Date published: 2021-02-17
Rated 4 out of 5 by
wickedsoul17 from
awesome
i have always had great luck with turbo tax! ill always use them
Date published: 2021-02-17
Rated 1 out of 5 by
null from
Unable to E-File
I've never had issues with Turbo Tax; however, this year I didn't get my stimulus check and then cannot E-File. I feel it's something Turbo Tax has done and I refuse to use it again next year because they won't let you E-File for free via their website if you are claiming student loan taxes--want to force you to upgrade
Date published: 2021-02-17
Rated 5 out of 5 by
AprilL82 from
Awesome experience and user friendly!
Very easy to use! I had a lot of changes in 2020 and it guided me through each one.
All TurboTax® Offerings Reviews - Page 12591
Date published: 2021-02-17