TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Turbo Tax problems Used Turbo Tax last year and still have not gotten taxes resolved, sent additional information but no response from IRS. Then used this year and keeps getting rejected. Not sure why this has to be so hard!
Date published: 2021-02-23
Rated 2 out of 5 by from SO COMPLICATED THIS YEAR Filing this year was very complicated. Live online help was never available and always had to wait an hour to get a call.
Date published: 2021-02-23
Rated 5 out of 5 by from Comments Front A Long Time User I've used Turbo Tax for many years. It is amazing to see how it has evolved. The interface is much better than in the past. Your results will depend on your input. The calculations will be accurate.
Date published: 2021-02-23
Rated 1 out of 5 by from garbage not actually free. expensive. garbage. would give it 0 starts if i could
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 Tax Preparation Turbo tax is easy to use., and very thorough. I was surprised they asked about crypto currency.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to follow I have used TurboTax for years and it is the easiest and most complete way to file.
Date published: 2021-02-23
Rated 2 out of 5 by from Unexpected Fees while Filing I was filing and needed to file for stock gains. Even though in the beginning turbo tax asked me if I have to file for this, they did not tell me there was going to be a fee to file it until I completed all the necessary steps they asked me to. Why explain Turbo Tax Premiere is needed to file that certain section AFTER being 1 click away from filing.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax made it so easy to file return. Lots of support
Date published: 2021-02-23
Rated 3 out of 5 by from Confusing I bought the software but when it came time to file, it would not let me use my credit card unless I signed in to the Turbo tax regular sight so had to pay an extra 40! On top of the 20 for state. NOT HAPPY!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Very simple & straight forward I use it every year I've used TurboTax every year with no issues, this year was the first year I ran into issues. Their programming lead me to believe that I somehow deferred some of my taxes and still would owe money. After talking with a helpful rep. via live chat they assured me it was an error with the program and I don't need to worry.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12580
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax problems Used Turbo Tax last year and still have not gotten taxes resolved, sent additional information but no response from IRS. Then used this year and keeps getting rejected. Not sure why this has to be so hard!
Date published: 2021-02-23
Rated 2 out of 5 by from SO COMPLICATED THIS YEAR Filing this year was very complicated. Live online help was never available and always had to wait an hour to get a call.
Date published: 2021-02-23
Rated 5 out of 5 by from Comments Front A Long Time User I've used Turbo Tax for many years. It is amazing to see how it has evolved. The interface is much better than in the past. Your results will depend on your input. The calculations will be accurate.
Date published: 2021-02-23
Rated 1 out of 5 by from garbage not actually free. expensive. garbage. would give it 0 starts if i could
Date published: 2021-02-23
Rated 5 out of 5 by from 2020 Tax Preparation Turbo tax is easy to use., and very thorough. I was surprised they asked about crypto currency.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to follow I have used TurboTax for years and it is the easiest and most complete way to file.
Date published: 2021-02-23
Rated 2 out of 5 by from Unexpected Fees while Filing I was filing and needed to file for stock gains. Even though in the beginning turbo tax asked me if I have to file for this, they did not tell me there was going to be a fee to file it until I completed all the necessary steps they asked me to. Why explain Turbo Tax Premiere is needed to file that certain section AFTER being 1 click away from filing.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome! TurboTax made it so easy to file return. Lots of support
Date published: 2021-02-23
Rated 3 out of 5 by from Confusing I bought the software but when it came time to file, it would not let me use my credit card unless I signed in to the Turbo tax regular sight so had to pay an extra 40! On top of the 20 for state. NOT HAPPY!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Very simple & straight forward I use it every year I've used TurboTax every year with no issues, this year was the first year I ran into issues. Their programming lead me to believe that I somehow deferred some of my taxes and still would owe money. After talking with a helpful rep. via live chat they assured me it was an error with the program and I don't need to worry.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12580