TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
Ed92627 from
Turbo Tax
Very easy to use, I have been doing this for a few years and it is getting better every year..
Date published: 2022-03-02
Rated 1 out of 5 by
null from
Poor communication and smallest refund ever
After a week of no response I had to call to get assigned another tax expert who then filled and managed to provide the smallest refund that I've recovered in the 4+ years that I've used TurboTax when I was expecting the exact opposite. We only communicated on the chat and I never had a voice conversation with both "Tax Experts". Probably my last year using TurboTax.
Date published: 2022-03-02
Rated 4 out of 5 by
Petran1 from
Good
Overall I was happy. It was not helpful with foreign tax paid.
Date published: 2022-03-02
Rated 5 out of 5 by
KGehring from
Simple & Easy
I've done my taxes with TurboTax for many years now. I have never had any issues as it basically draws pictures for you to get things done.
Date published: 2022-03-02
Rated 5 out of 5 by
acha0655 from
great
Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by
null from
Easy to Navigate
This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by
nys2 from
it was great
my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by
AlexC55 from
Easy
All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by
null from
Feeling confident
Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by
C787 from
Expensive and Glitches
First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
All TurboTax® Offerings Reviews - Page 12568
Date published: 2022-03-02
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ed92627 from
Turbo Tax
Very easy to use, I have been doing this for a few years and it is getting better every year..
Date published: 2022-03-02
Rated 1 out of 5 by
null from
Poor communication and smallest refund ever
After a week of no response I had to call to get assigned another tax expert who then filled and managed to provide the smallest refund that I've recovered in the 4+ years that I've used TurboTax when I was expecting the exact opposite. We only communicated on the chat and I never had a voice conversation with both "Tax Experts". Probably my last year using TurboTax.
Date published: 2022-03-02
Rated 4 out of 5 by
Petran1 from
Good
Overall I was happy. It was not helpful with foreign tax paid.
Date published: 2022-03-02
Rated 5 out of 5 by
KGehring from
Simple & Easy
I've done my taxes with TurboTax for many years now. I have never had any issues as it basically draws pictures for you to get things done.
Date published: 2022-03-02
Rated 5 out of 5 by
acha0655 from
great
Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by
null from
Easy to Navigate
This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by
nys2 from
it was great
my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by
AlexC55 from
Easy
All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by
null from
Feeling confident
Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by
C787 from
Expensive and Glitches
First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
All TurboTax® Offerings Reviews - Page 12568
Date published: 2022-03-02