TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Its great It was good i recomend them toatally.great customer service
Date published: 2021-02-23
Rated 5 out of 5 by from Quick, Accurate & Comprehensive Quick, Accurate & Comprehensive. Imports prior years returns.
Date published: 2021-02-23
Rated 2 out of 5 by from Used to Be Seamless..... Was going well until I had to pay twice and have not heard back about getting credit for the double payment. Impossible to make use of the "Live Chat" that is not live - considering the times that we are now living in, a little goes a long way for people who just need the help (especially after paying twice). These are not the times to be double billing people.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is too easy Great job with helping me include my 1099-b. If I ever had a question TurboTax was there to explain it to me.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Went well for the first time using. Will do agian next year!!
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is very easy to use. I was able to complete the return in a day and feel confident it was done right.
Date published: 2021-02-23
Rated 2 out of 5 by from Was happy until the 1099-B fiasco Turbo tax has a known 1099-B issue that caused my return to be rejected. They knew this was an issue and gave 3 weak options. The options are located here https://ttlc.intuit.com/community/tax-topics/help/how-do-i-fix-my-1099-b-negative-values/00/1949150#sh-collapse3 I chose option 3 as it was the only one not require mailing it in or waiting another month. The manual swapping of numbers was easy but took another 35 -45 minutes of my time. This could have been done easily with coding but instead, Intuit decided to let it slip. Shame on that decision-maker.
Date published: 2021-02-23
Rated 4 out of 5 by from Pretty easy to use, but cost went way up. It was easy to use but I worked in 2 states and was charged $160 this year which is a little too much in my opinion. I didn't know this was the case until the end( I wasn't going to not pay after all the time I spent typing and checking everything.) Overall, the process is easy so 4 stars for convenience.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is great! it's my second year filing my taxes with Turbotax and my experience has been amazing! The experts are very nice and helpful!
Date published: 2021-02-23
Rated 4 out of 5 by from So Easy! I had a little trouble with the final (review) and thought I was done when I wasnt. That cost me about 3 weeks before I realized something had gone wrong.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12555
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Its great It was good i recomend them toatally.great customer service
Date published: 2021-02-23
Rated 5 out of 5 by from Quick, Accurate & Comprehensive Quick, Accurate & Comprehensive. Imports prior years returns.
Date published: 2021-02-23
Rated 2 out of 5 by from Used to Be Seamless..... Was going well until I had to pay twice and have not heard back about getting credit for the double payment. Impossible to make use of the "Live Chat" that is not live - considering the times that we are now living in, a little goes a long way for people who just need the help (especially after paying twice). These are not the times to be double billing people.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is too easy Great job with helping me include my 1099-b. If I ever had a question TurboTax was there to explain it to me.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Went well for the first time using. Will do agian next year!!
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is very easy to use. I was able to complete the return in a day and feel confident it was done right.
Date published: 2021-02-23
Rated 2 out of 5 by from Was happy until the 1099-B fiasco Turbo tax has a known 1099-B issue that caused my return to be rejected. They knew this was an issue and gave 3 weak options. The options are located here https://ttlc.intuit.com/community/tax-topics/help/how-do-i-fix-my-1099-b-negative-values/00/1949150#sh-collapse3 I chose option 3 as it was the only one not require mailing it in or waiting another month. The manual swapping of numbers was easy but took another 35 -45 minutes of my time. This could have been done easily with coding but instead, Intuit decided to let it slip. Shame on that decision-maker.
Date published: 2021-02-23
Rated 4 out of 5 by from Pretty easy to use, but cost went way up. It was easy to use but I worked in 2 states and was charged $160 this year which is a little too much in my opinion. I didn't know this was the case until the end( I wasn't going to not pay after all the time I spent typing and checking everything.) Overall, the process is easy so 4 stars for convenience.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is great! it's my second year filing my taxes with Turbotax and my experience has been amazing! The experts are very nice and helpful!
Date published: 2021-02-23
Rated 4 out of 5 by from So Easy! I had a little trouble with the final (review) and thought I was done when I wasnt. That cost me about 3 weeks before I realized something had gone wrong.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12555