TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from I had some very frustrating problems My first e-file was rejected because they couldn't match my AGI or pin from 2020. The number was correct and I had no pin from the IRS. So I tried to call a Turbo Tax representative and spent a frustrating 20 minutes trying to get through the detailed phone tree, only to be told they wouldn't connect me with a representative and I should check the support pages. Support pages gave me nothing until I started reading some of the detailed comments. Here I discovered that since I didn't file with Turbo Tax last year, I would have no pin (I think) and should have put 0 for my AGI. This is not clear anywhere in the forms, and I spent half a day resolving this. Now you are saying I have to mail in my state taxes even though I asked to pay electronically. Finally, I didn't know I had to pay extra to e-file my state taxes until the very last phase, when I had already prep'd everything for e-file. And now you are making it so hard to find an acceptable nickname that I can't even post this review!! In short, I did not have a good experience at any point with this program and will reconsider next year.
Date published: 2022-03-01
Rated 3 out of 5 by from TurboTax is about average There needs to be an easy way to get to Standard Deduction
Date published: 2022-03-01
Rated 5 out of 5 by from great It was easy to use and helped me make sure i was doing it right.
Date published: 2022-03-01
Rated 5 out of 5 by from This made tax season extremely easy! I was able to get my taxes done and in an easy way. Answered all the questions that I had with the answer that gave me the most positive outcome!
Date published: 2022-03-01
Rated 5 out of 5 by from Super communicative and concise Felle was easy to talk to and reach out to for any concerns. She was very thorough with my return information and would love to work with Felle again!
Date published: 2022-03-01
Rated 3 out of 5 by from Continues to add charges and provide less service Although this is a very easy and user-friendly program, each year it becomes more expensive and you receive less in return from previous years.
Date published: 2022-03-01
Rated 5 out of 5 by from TT is great! Been using TT for 3 years now. Easy to use and flexible. I'm able to go back and revise info as needed.
Date published: 2022-03-01
Rated 4 out of 5 by from easy to use Self explanatory made doing taxes fairly easy would use this again
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax was amazing! Turbo Tax turned out to be ver easy and safe way to file my taxes. I worked with a very pleasant, experienced and extremely knowledgeable expert! I could only hope to work with her again next year!
Date published: 2022-03-01
Rated 5 out of 5 by from Very knowledgeable and helpful The whole process went smoothly, any questions I had were answered quickly.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 12552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I had some very frustrating problems My first e-file was rejected because they couldn't match my AGI or pin from 2020. The number was correct and I had no pin from the IRS. So I tried to call a Turbo Tax representative and spent a frustrating 20 minutes trying to get through the detailed phone tree, only to be told they wouldn't connect me with a representative and I should check the support pages. Support pages gave me nothing until I started reading some of the detailed comments. Here I discovered that since I didn't file with Turbo Tax last year, I would have no pin (I think) and should have put 0 for my AGI. This is not clear anywhere in the forms, and I spent half a day resolving this. Now you are saying I have to mail in my state taxes even though I asked to pay electronically. Finally, I didn't know I had to pay extra to e-file my state taxes until the very last phase, when I had already prep'd everything for e-file. And now you are making it so hard to find an acceptable nickname that I can't even post this review!! In short, I did not have a good experience at any point with this program and will reconsider next year.
Date published: 2022-03-01
Rated 3 out of 5 by from TurboTax is about average There needs to be an easy way to get to Standard Deduction
Date published: 2022-03-01
Rated 5 out of 5 by from great It was easy to use and helped me make sure i was doing it right.
Date published: 2022-03-01
Rated 5 out of 5 by from This made tax season extremely easy! I was able to get my taxes done and in an easy way. Answered all the questions that I had with the answer that gave me the most positive outcome!
Date published: 2022-03-01
Rated 5 out of 5 by from Super communicative and concise Felle was easy to talk to and reach out to for any concerns. She was very thorough with my return information and would love to work with Felle again!
Date published: 2022-03-01
Rated 3 out of 5 by from Continues to add charges and provide less service Although this is a very easy and user-friendly program, each year it becomes more expensive and you receive less in return from previous years.
Date published: 2022-03-01
Rated 5 out of 5 by from TT is great! Been using TT for 3 years now. Easy to use and flexible. I'm able to go back and revise info as needed.
Date published: 2022-03-01
Rated 4 out of 5 by from easy to use Self explanatory made doing taxes fairly easy would use this again
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax was amazing! Turbo Tax turned out to be ver easy and safe way to file my taxes. I worked with a very pleasant, experienced and extremely knowledgeable expert! I could only hope to work with her again next year!
Date published: 2022-03-01
Rated 5 out of 5 by from Very knowledgeable and helpful The whole process went smoothly, any questions I had were answered quickly.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 12552