TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo tax overall The turbo tax overall was bad. At first I was handed to Kelly, which of course she didn’t tell me that I would be charged because I had a “complicated tax return”, because at the time I was under the impression that active duty enlisted soldiers are able to use turbo tax for free as well as the live. I started my taxes on 24 jan, here we are 24 February and I guess it’s finally complete. Kelly also had went a week without updating me on any thing. I sent her multiple messages. At no point in time would I ever think somebody has to update me everyday, but once a week to give me an update shouldn’t be asking for much. I called the help desk to connect me to another person or just to get some help. Twice. They both were no help and told me I just have to stay with Kelly. I hate this website and I will never pass this on to my colleges.
Date published: 2022-02-24
Rated 5 out of 5 by from My tax expert rocked!! Lol My tax helper was amazing. Thank you so much. I couldn't say enough nice things about her!
Date published: 2022-02-24
Rated 5 out of 5 by from Very easy Turbo tax makes it easy and quick to do your taxes.
Date published: 2022-02-24
Rated 5 out of 5 by from Taxes made easy A very simple way of being able to do your own taxes. A family member used the service and recommended it to us. We used to use H+R Block offices but realized it was costing us $800. each year and decided to try doing it ourselves, it paid off...I now have the confidence to do them yearly. We will continue to use and refer Turbo Tax to family and friends. Thanks Turbo Tax!!
Date published: 2022-02-24
Rated 5 out of 5 by from TurboTax is awesome!!! It was quick and simple, I will definitely be using TurboTax again.
Date published: 2022-02-24
Rated 4 out of 5 by from Love it It was a better experience than I expected.i will be using it again
Date published: 2022-02-24
Rated 5 out of 5 by from Great product Easy to use. Good explanations of tax code and procedures.
Date published: 2022-02-24
Rated 5 out of 5 by from Easy to use Easy to use though it kept trying to get me to agree to upgrade and pay on a free file
Date published: 2022-02-24
Rated 5 out of 5 by from Easy to use Very helpful with taxes. Very happy with Turbo Tax
Date published: 2022-02-24
Rated 4 out of 5 by from Overall Positive & easy experience I've used Turbo Tax for several years & the best praise I can give is that it is always a simple, quick, easy to understand process. I've never had any issue with my completing or submitting my taxes, or with my refund. My only complaint is the forced upgrades (read: charges) for certain additions to my taxes (like starting a home business cost me an extra $100+ this year to access that part of the service)
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 12550
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo tax overall The turbo tax overall was bad. At first I was handed to Kelly, which of course she didn’t tell me that I would be charged because I had a “complicated tax return”, because at the time I was under the impression that active duty enlisted soldiers are able to use turbo tax for free as well as the live. I started my taxes on 24 jan, here we are 24 February and I guess it’s finally complete. Kelly also had went a week without updating me on any thing. I sent her multiple messages. At no point in time would I ever think somebody has to update me everyday, but once a week to give me an update shouldn’t be asking for much. I called the help desk to connect me to another person or just to get some help. Twice. They both were no help and told me I just have to stay with Kelly. I hate this website and I will never pass this on to my colleges.
Date published: 2022-02-24
Rated 5 out of 5 by from My tax expert rocked!! Lol My tax helper was amazing. Thank you so much. I couldn't say enough nice things about her!
Date published: 2022-02-24
Rated 5 out of 5 by from Very easy Turbo tax makes it easy and quick to do your taxes.
Date published: 2022-02-24
Rated 5 out of 5 by from Taxes made easy A very simple way of being able to do your own taxes. A family member used the service and recommended it to us. We used to use H+R Block offices but realized it was costing us $800. each year and decided to try doing it ourselves, it paid off...I now have the confidence to do them yearly. We will continue to use and refer Turbo Tax to family and friends. Thanks Turbo Tax!!
Date published: 2022-02-24
Rated 5 out of 5 by from TurboTax is awesome!!! It was quick and simple, I will definitely be using TurboTax again.
Date published: 2022-02-24
Rated 4 out of 5 by from Love it It was a better experience than I expected.i will be using it again
Date published: 2022-02-24
Rated 5 out of 5 by from Great product Easy to use. Good explanations of tax code and procedures.
Date published: 2022-02-24
Rated 5 out of 5 by from Easy to use Easy to use though it kept trying to get me to agree to upgrade and pay on a free file
Date published: 2022-02-24
Rated 5 out of 5 by from Easy to use Very helpful with taxes. Very happy with Turbo Tax
Date published: 2022-02-24
Rated 4 out of 5 by from Overall Positive & easy experience I've used Turbo Tax for several years & the best praise I can give is that it is always a simple, quick, easy to understand process. I've never had any issue with my completing or submitting my taxes, or with my refund. My only complaint is the forced upgrades (read: charges) for certain additions to my taxes (like starting a home business cost me an extra $100+ this year to access that part of the service)
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 12550