TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from The simplicity makes this year’s form harder I engaged with 2 tax personnel and they were both great. They helped me find answers much more quickly than I was struggling to complete.
Date published: 2022-02-15
Rated 5 out of 5 by from The Total Package!! Super easy to follow and guided instructions! The ONLY way to file!
Date published: 2022-02-15
Rated 5 out of 5 by from Gets better every year I've used TurboTax ever since filing could be done online. It is easy, user friendly and has explanations for everything that I didn't know or wasn't sure about!
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Great Quick and so easy to use. Goes over and explains each item
Date published: 2022-02-15
Rated 5 out of 5 by from great It was easy to understand and use. I would recommend.
Date published: 2022-02-15
Rated 5 out of 5 by from Awesome Miran was so helpful and kind. I highly recommend.
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo tax is good Turbo tax was good was pretty easy ran in to a few bumps but turned out ok
Date published: 2022-02-15
Rated 1 out of 5 by from Turbo Tax was awful this year I have used Turbo Tax for several years (WELL OVER 10 YEARS) For tax year 2020, our return was so complicate with selling houses and moving, plus a couple of unique items, I decided to use a Tax accountant. This year I went back to Turbo TAX for 2021 taxes. This has been the worse experience. It would not let me use the 1040-SR form. When I tried, it would not populate line 12c. It left it blank. Phone support said to file under 1040. I had to delete all my contributions on schedule A in order to take the standard deduction using $600 credit for cash charity contribution. Everything failed in getting 12C on 1040SR to populate. My taxes were rejected by IRS 4 times due to Pin and or AGI incorrect according to text. Neither were incorrect. Phone support said to ask the Tax community for help or print them and mail them. I tried to ask a question to the Tax community for Turbo Tax. That didn't work. I am printing my return and mailing I will think seriously about Turbo Tax and whether to use next year. So sad they don't have actually humans that can help you. Also, I don't understand why they can't correct the 1040 SR form and the issue with cash contribution for standard deduction. This isn't the first year that the form and deduction has been available. For the love of god turbo tax, don't blame it on COVID!! That seems to be the "go to" reason for all things wrong lately
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is great!! We've filed with TurboTax for the pass four years and it's alway been a great experiance.
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awesome i always get the most help and a prepared refund that doesnt get audited
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12531
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from The simplicity makes this year’s form harder I engaged with 2 tax personnel and they were both great. They helped me find answers much more quickly than I was struggling to complete.
Date published: 2022-02-15
Rated 5 out of 5 by from The Total Package!! Super easy to follow and guided instructions! The ONLY way to file!
Date published: 2022-02-15
Rated 5 out of 5 by from Gets better every year I've used TurboTax ever since filing could be done online. It is easy, user friendly and has explanations for everything that I didn't know or wasn't sure about!
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is Great Quick and so easy to use. Goes over and explains each item
Date published: 2022-02-15
Rated 5 out of 5 by from great It was easy to understand and use. I would recommend.
Date published: 2022-02-15
Rated 5 out of 5 by from Awesome Miran was so helpful and kind. I highly recommend.
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo tax is good Turbo tax was good was pretty easy ran in to a few bumps but turned out ok
Date published: 2022-02-15
Rated 1 out of 5 by from Turbo Tax was awful this year I have used Turbo Tax for several years (WELL OVER 10 YEARS) For tax year 2020, our return was so complicate with selling houses and moving, plus a couple of unique items, I decided to use a Tax accountant. This year I went back to Turbo TAX for 2021 taxes. This has been the worse experience. It would not let me use the 1040-SR form. When I tried, it would not populate line 12c. It left it blank. Phone support said to file under 1040. I had to delete all my contributions on schedule A in order to take the standard deduction using $600 credit for cash charity contribution. Everything failed in getting 12C on 1040SR to populate. My taxes were rejected by IRS 4 times due to Pin and or AGI incorrect according to text. Neither were incorrect. Phone support said to ask the Tax community for help or print them and mail them. I tried to ask a question to the Tax community for Turbo Tax. That didn't work. I am printing my return and mailing I will think seriously about Turbo Tax and whether to use next year. So sad they don't have actually humans that can help you. Also, I don't understand why they can't correct the 1040 SR form and the issue with cash contribution for standard deduction. This isn't the first year that the form and deduction has been available. For the love of god turbo tax, don't blame it on COVID!! That seems to be the "go to" reason for all things wrong lately
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is great!! We've filed with TurboTax for the pass four years and it's alway been a great experiance.
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awesome i always get the most help and a prepared refund that doesnt get audited
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12531