TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from good it's a good experience online. they connected as soon as i requested for help
Date published: 2021-05-14
Rated 5 out of 5 by from Lots of help I like that the extra forms are just created without my help
Date published: 2021-05-14
Rated 5 out of 5 by from So Easy! I hate doing taxes, but Turbo Tax makes it about as easy and painless as it gets. Almost fool proof to mess your return up.
Date published: 2021-05-14
Rated 5 out of 5 by from Love Turbo Tax I have used Turbo Tax for returns and have always loved it!
Date published: 2021-05-14
Rated 3 out of 5 by from TurboTax is sometimes annoying I find it obnoxious that I can never see the way that forms are filled out prior to actually completing and filing the forms. It was not, in my memory, always the case and I have used TurboTax for many years. I would really like to see not just separate calculations of taxes on qualified dividends or ordinary income or capital gains, but the taxes as they appear in the tax form. I am quite happy with the thoroughness and accuracy that I get, but dislike the "hidden" nature of what is being done with the data.
Date published: 2021-05-14
Rated 5 out of 5 by from Can't do without it I have used Turbo Tax for many many years. I love how it keeps track of carry forward info and all of the previous year's data.
Date published: 2021-05-14
Rated 3 out of 5 by from Online help is not helpful The online help is not helpful. My questions were not answered. I asked how to delete duplicate 1099 DIVs. None of the responses I received answered the question. It would be helpful if there were an online chat.
Date published: 2021-05-14
Rated 5 out of 5 by from Complex - yes but thorough - great Have been using Turbo Tax for at least 10 years with favorable experience.
Date published: 2021-05-14
Rated 1 out of 5 by from Very disappointed in 2020 TurboTax I have used TurboTax in the past but this year, the software really messed up. It was not helpful with regard to alot of questions. Wanted me to enter information that did not apply and would not allow me to e-file without entering information. Extremely frustrating!! Not to mention that because of these glitches, I had to pay extra money. The Live Agents were not helpful AT ALL. In fact, if you got disconnected with them, they did not even try to get in touch with you again. Very disappointed this year!!!
Date published: 2021-05-14
Rated 2 out of 5 by from Doesn't have all forms needed by Companies Turbo Tax Business doesn't contain the W2c form and did NOT disclose that on the outside box information. Just had W2 listed and W2c is a subset of those forms. So I didn't even need to buy this as it didn't meet our needs.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1254
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from good it's a good experience online. they connected as soon as i requested for help
Date published: 2021-05-14
Rated 5 out of 5 by from Lots of help I like that the extra forms are just created without my help
Date published: 2021-05-14
Rated 5 out of 5 by from So Easy! I hate doing taxes, but Turbo Tax makes it about as easy and painless as it gets. Almost fool proof to mess your return up.
Date published: 2021-05-14
Rated 5 out of 5 by from Love Turbo Tax I have used Turbo Tax for returns and have always loved it!
Date published: 2021-05-14
Rated 3 out of 5 by from TurboTax is sometimes annoying I find it obnoxious that I can never see the way that forms are filled out prior to actually completing and filing the forms. It was not, in my memory, always the case and I have used TurboTax for many years. I would really like to see not just separate calculations of taxes on qualified dividends or ordinary income or capital gains, but the taxes as they appear in the tax form. I am quite happy with the thoroughness and accuracy that I get, but dislike the "hidden" nature of what is being done with the data.
Date published: 2021-05-14
Rated 5 out of 5 by from Can't do without it I have used Turbo Tax for many many years. I love how it keeps track of carry forward info and all of the previous year's data.
Date published: 2021-05-14
Rated 3 out of 5 by from Online help is not helpful The online help is not helpful. My questions were not answered. I asked how to delete duplicate 1099 DIVs. None of the responses I received answered the question. It would be helpful if there were an online chat.
Date published: 2021-05-14
Rated 5 out of 5 by from Complex - yes but thorough - great Have been using Turbo Tax for at least 10 years with favorable experience.
Date published: 2021-05-14
Rated 1 out of 5 by from Very disappointed in 2020 TurboTax I have used TurboTax in the past but this year, the software really messed up. It was not helpful with regard to alot of questions. Wanted me to enter information that did not apply and would not allow me to e-file without entering information. Extremely frustrating!! Not to mention that because of these glitches, I had to pay extra money. The Live Agents were not helpful AT ALL. In fact, if you got disconnected with them, they did not even try to get in touch with you again. Very disappointed this year!!!
Date published: 2021-05-14
Rated 2 out of 5 by from Doesn't have all forms needed by Companies Turbo Tax Business doesn't contain the W2c form and did NOT disclose that on the outside box information. Just had W2 listed and W2c is a subset of those forms. So I didn't even need to buy this as it didn't meet our needs.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1254