TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Awesome customer support My customer service experience with Laura was exceptional. After four calls, she spent the time and directed me to being able to finally file! Great support
Date published: 2021-02-23
Rated 5 out of 5 by from great service turbo tax is the easiest system to use. i always recommend you. you have always done an exeptional job for me. thank you
Date published: 2021-02-23
Rated 2 out of 5 by from There are a number of glitches Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by from Everyone can do this! Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by from great Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by from Solid Software! Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by from Great easy process It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Thanks! First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by from Terrific! Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by from Very disapointed I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12530
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome customer support My customer service experience with Laura was exceptional. After four calls, she spent the time and directed me to being able to finally file! Great support
Date published: 2021-02-23
Rated 5 out of 5 by from great service turbo tax is the easiest system to use. i always recommend you. you have always done an exeptional job for me. thank you
Date published: 2021-02-23
Rated 2 out of 5 by from There are a number of glitches Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by from Everyone can do this! Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by from great Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by from Solid Software! Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by from Great easy process It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Thanks! First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by from Terrific! Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by from Very disapointed I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12530