TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Made difficult taxes easy We had a confusing question about a 1099. A live expert was more than willing to help!
Date published: 2021-02-23
Rated 4 out of 5 by from time saver Taxes done in under 5 hors this year, that includes setting up the e-filing
Date published: 2021-02-23
Rated 2 out of 5 by from they have been great except for this year. I did not want the Max option but they never gave me the option to take it off. I contacted customer support but they just said they would give a refund.
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax works! Over all, very clean and easy to use. Could not upload the pdf copy of last year's returns, which were filed with the paid version of Turbo Tax. Crashed my system when trying to review the final copies before filing. Had to reboot everything, computer - Wi Fi and Modem.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and fast I've spent most of my time having someone else do my taxes for me. But the process in which you guys do your stuff is very easy and fast.
Date published: 2021-02-23
Rated 4 out of 5 by from Sometimes confusing I've used TurboTax for years, and one thing that has confused me is the deductions for Traditional and Roth IRAs. Please add a note that this section is for contributions that are not made through your employer....eg, not already accounted for on the W2.
Date published: 2021-02-23
Rated 4 out of 5 by from love turbo tax i was having problems spoke to someone it was fixed in less than 10 mins
Date published: 2021-02-23
Rated 4 out of 5 by from It made it really easy to file I think turbo tax needs to be more acknowledged by average people
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12530
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Made difficult taxes easy We had a confusing question about a 1099. A live expert was more than willing to help!
Date published: 2021-02-23
Rated 4 out of 5 by from time saver Taxes done in under 5 hors this year, that includes setting up the e-filing
Date published: 2021-02-23
Rated 2 out of 5 by from they have been great except for this year. I did not want the Max option but they never gave me the option to take it off. I contacted customer support but they just said they would give a refund.
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax works! Over all, very clean and easy to use. Could not upload the pdf copy of last year's returns, which were filed with the paid version of Turbo Tax. Crashed my system when trying to review the final copies before filing. Had to reboot everything, computer - Wi Fi and Modem.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and fast I've spent most of my time having someone else do my taxes for me. But the process in which you guys do your stuff is very easy and fast.
Date published: 2021-02-23
Rated 4 out of 5 by from Sometimes confusing I've used TurboTax for years, and one thing that has confused me is the deductions for Traditional and Roth IRAs. Please add a note that this section is for contributions that are not made through your employer....eg, not already accounted for on the W2.
Date published: 2021-02-23
Rated 4 out of 5 by from love turbo tax i was having problems spoke to someone it was fixed in less than 10 mins
Date published: 2021-02-23
Rated 4 out of 5 by from It made it really easy to file I think turbo tax needs to be more acknowledged by average people
Date published: 2021-02-23
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12530