TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax easy to use and walks you through easily Turbo Tax very easy to use. The help function is very useful. We have used Turbo Tax for years and will continue to use it to file returns.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Experience I tried to attempt using another tax software and it was HORRIBLE, thank you TurboTax!
Date published: 2021-02-23
Rated 2 out of 5 by from Software has bugs, "experts" didn't have answers I have a relatively simple tax situation (one W-2, single, I don't own property, only a few investments, a move) and my taxes should have been easy, but it ended up being stressful because of TurboTax. During the final review, I would be brought to the same error page over and over again for errors that I have already fixed OR TurboTax would not allow me to fix because the software rounds values to the nearest whole number leaving me to have to print and file everything by mail instead of e-filing. I tried to connect with experts to figure it out. Although one was kind, the other spent an hour stubbornly trying to tell me how right he was with his years of experience instead of listening to my actual problem. Both gave me advice that would involve me entering false information on my returns which I refused. I used TurboTax to save money but at the end fees kept getting added. I ended up filing through TurboTax out of frustration, but this is probably my last year giving them my business.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is wonderful Great experience very helpful and will recommend any one to use the services fast and easy
Date published: 2021-02-23
Rated 5 out of 5 by from Great I had great experience doing taxes with TurboTax. It is very user friendly
Date published: 2021-02-23
Rated 5 out of 5 by from Fast Easy Safe My CPA had me terrified to use Turbo Tax, but you made it so easy
Date published: 2021-02-23
Rated 5 out of 5 by from all by myself it was really easy . first time doing it alone. and i did it correct
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing Quick and easy. Even if you decide to utilize the version where you fill it out without a preparer its still goes easily. They take you step by step as long as your information is ready to go.
Date published: 2021-02-23
Rated 5 out of 5 by from the best for a simple return I cant say I've used an easier product to file my taxes makes taxes a painless situation
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is ok The charges and accounting are not straight forward I had an agent claiming I was being prompted to pay 90 because I was paying for live support (when the webpage was saying it was to file federal and state return (already been charged for that), now I supposedly fixed the state returns issue with selecting my county in the address drop down menu after paying 10 dollars to do so. We only need to figure out what exactly is going on with CA address tech problems
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12529
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax easy to use and walks you through easily Turbo Tax very easy to use. The help function is very useful. We have used Turbo Tax for years and will continue to use it to file returns.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Experience I tried to attempt using another tax software and it was HORRIBLE, thank you TurboTax!
Date published: 2021-02-23
Rated 2 out of 5 by from Software has bugs, "experts" didn't have answers I have a relatively simple tax situation (one W-2, single, I don't own property, only a few investments, a move) and my taxes should have been easy, but it ended up being stressful because of TurboTax. During the final review, I would be brought to the same error page over and over again for errors that I have already fixed OR TurboTax would not allow me to fix because the software rounds values to the nearest whole number leaving me to have to print and file everything by mail instead of e-filing. I tried to connect with experts to figure it out. Although one was kind, the other spent an hour stubbornly trying to tell me how right he was with his years of experience instead of listening to my actual problem. Both gave me advice that would involve me entering false information on my returns which I refused. I used TurboTax to save money but at the end fees kept getting added. I ended up filing through TurboTax out of frustration, but this is probably my last year giving them my business.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is wonderful Great experience very helpful and will recommend any one to use the services fast and easy
Date published: 2021-02-23
Rated 5 out of 5 by from Great I had great experience doing taxes with TurboTax. It is very user friendly
Date published: 2021-02-23
Rated 5 out of 5 by from Fast Easy Safe My CPA had me terrified to use Turbo Tax, but you made it so easy
Date published: 2021-02-23
Rated 5 out of 5 by from all by myself it was really easy . first time doing it alone. and i did it correct
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing Quick and easy. Even if you decide to utilize the version where you fill it out without a preparer its still goes easily. They take you step by step as long as your information is ready to go.
Date published: 2021-02-23
Rated 5 out of 5 by from the best for a simple return I cant say I've used an easier product to file my taxes makes taxes a painless situation
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is ok The charges and accounting are not straight forward I had an agent claiming I was being prompted to pay 90 because I was paying for live support (when the webpage was saying it was to file federal and state return (already been charged for that), now I supposedly fixed the state returns issue with selecting my county in the address drop down menu after paying 10 dollars to do so. We only need to figure out what exactly is going on with CA address tech problems
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12529