TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from It was ok Had new situation this year and what it involved should have been easy. It wasn't. Kept bringing me back to review answers but did not help by telling me what was needed.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is User Friendly Easy to following format and explanations that are easy to understand when more guidance is needed.
Date published: 2021-02-23
Rated 5 out of 5 by from Love turbo tax! Great! Love this service. Was fast and easy to get done!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Is Awesome Filing with Turbo Tax is quite easy. I am pleased.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo taxs is awesome It's was fast and easy no stress and they let you know when u messed up
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy Easy to do and very convenient. was able to finish in just one hour....
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax the last 5 years to file a my taxes. No problems year after year.
Date published: 2021-02-23
Rated 5 out of 5 by from fast Higher refund. Easy to maneuver through the software
Date published: 2021-02-23
Rated 3 out of 5 by from Not nearly as easy to use as it use to be Should learn from my previous returns and not ask seemly hours of superfluous questions.. Previous features I liked such as going directly to forms and entering data are either no longer there or virtually unfindable. Help and FAQ features are helpful maybe one in four times. Unable to see what forms are filed until very end. Really disappointing this year. I'm a senior who collects a pension & Social Security, with and IRA thrown in. How does this result in a 27 page return that costs $160 to file? (Including state)
Date published: 2021-02-23
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It was ok Had new situation this year and what it involved should have been easy. It wasn't. Kept bringing me back to review answers but did not help by telling me what was needed.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is User Friendly Easy to following format and explanations that are easy to understand when more guidance is needed.
Date published: 2021-02-23
Rated 5 out of 5 by from Love turbo tax! Great! Love this service. Was fast and easy to get done!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Is Awesome Filing with Turbo Tax is quite easy. I am pleased.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo taxs is awesome It's was fast and easy no stress and they let you know when u messed up
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy Easy to do and very convenient. was able to finish in just one hour....
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax the last 5 years to file a my taxes. No problems year after year.
Date published: 2021-02-23
Rated 5 out of 5 by from fast Higher refund. Easy to maneuver through the software
Date published: 2021-02-23
Rated 3 out of 5 by from Not nearly as easy to use as it use to be Should learn from my previous returns and not ask seemly hours of superfluous questions.. Previous features I liked such as going directly to forms and entering data are either no longer there or virtually unfindable. Help and FAQ features are helpful maybe one in four times. Unable to see what forms are filed until very end. Really disappointing this year. I'm a senior who collects a pension & Social Security, with and IRA thrown in. How does this result in a 27 page return that costs $160 to file? (Including state)
Date published: 2021-02-23
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12518